ADMICRO

Work engineers are (i) _______ riding with drivers, timing everything from stops at traffic lights, to wait at customer’s doorway, to stairway climbs, to coffee break. And they are not (ii) _______  to pointing out the occasional inefficiency. Additionally, supervisors ride with the least good drivers, noting how they work and constantly (iii) _______ them until their work is up to standard. The (iv) _______ of all this work engineering is efficiency, and UPS has been called one of the most efficient companies anywhere. Il’s also a highly profitable company. Most drivers take the regimentation in stride: many show pride in meeting the UPS standards each day. Others, however, feel that they are constantly being pushed, that it is impossible for them to (v) _______ at work. UPS officials claim that the standards provide accountability. And, they say, employees who work according to UPS standards should feel less tired al the end of the day.

(ii)____

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