SHOPPING MALLS
Victor Gruen, an American architect, revolutionized shopping in the 1950s by creating the type of shopping centre that we now call a shopping mall.
Gruen's (31) _______ was to provide a pleasant, quiet and spacious shopping environment with large car parks, which usually meant building in the suburbs. He also wanted people to be able to shop in all kinds of weather. He (32) _______ on using building designs that he knew people would feel comfortable with, but placed them in landscaped ‘streets’ that were entirely enclosed and often covered with a curved glass roof. This was done to (33) _______ some of the older shopping arcades of city centres, but while these housed only small speciality shops, Gruen's shopping malls were on a much grander scale.
Access to the whole shopping mall was gained by using the main doors, which (34) _______ the shopping ‘streets’ from the parking areas outside. As there was no need to keep out bad weather, shops no longer needed windows and doors, and people could wander (35) _______ from shop to shop. In many cities, shopping malls now contain much more than just shops; cinemas, restaurants and other forms of entertainment are also growing in popularity.
(33)..............................................................
 

Read the passage below and choose one correct answer for each question.

Books which give instructions on how to do things are very popular in the United States today. Thousands of these How-to books are useful: in fact, there are about four thousand books with titles that begin with the words 'How-to". One book may tell you how to earn more money, another may tell you how to save or spend it and another may explain how to give your money away. Many How-to books give advice on careers. They tell you how to choose a career and how to succeed in it. If you fail, however, you can buy the book “How to Turn Failure into Success”. If you would like to become very rich, you can buy the book “How to Make a Millionaire”. If you never make any money at all. you may need abook called “How to Live on Nothing”. One of the most popular types of books is one that helps you with personal problems. If you want to have a better love of life, you can read “How to Succeed in Love Every Minute of Your Life”. If you are tired of books on happiness,  you may prefer books which give step-by-step instructions on how to redecorate or enlarge a house. Why have How-to books become so popular? Probably because life has become so complex. Today people have far more time to use, more choices to make, and more problems to solve. How-to books help people deal with modern life.

Which of the following opinions about sách how book not mentioned in the passage

Read the passage carefully, then choose the correct answer. 
A higher reading rate, with no loss of comprehension, will help you in other subjects as well as in English, and, the general principles apply to any language. Naturally, you will not read every book at the same speed. You would expect to read a newspaper, for example, much. more rapidly than physics or economics textbook — but you tan raise your average reading speed over the whole range of materials you wish to cover so that the percentage gained will be the same whatever kind of reading you are concerned with. 
The reading passages which follow are all of an average level of difficulty for your stage of instruction. They are all about five hundred words long. They are about topics of general interest which do not require a great deal of specialized knowledge. Thus they fall between the kind of reading you might find in your textbooks and the much less demanding kind you will find in a newspaper or light novel. If you read this kind of English, with understanding at four hundred words per minute, you might skim through a newspaper at perhaps 650 - 700 words per minute while with a difficult textbook you might drop to two hundred or two hundred and fifty. Perhaps you would like to know what reading speeds is common among native English-speaking university students and how those speeds can be improved. Tests in Minnesota, USA, for example, have shown that students without special training can read English of average difficulty, for example, Tolstoy's War and Peace in translation, at speed of between 240 and 250 words per minute with about seventy percent comprehension. Students in Minnesota claim that after twelve-half-hour lessons, once a week, the reading speed can be increased, with no loss of comprehension, to around five hundred words per minute.

Unlike most modernist poets, _________ based on ordinary speech

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks
An important point to remember if you like spending time out in the open air is that the human head doesn't work very well outdoors if it becomes too hot, cold or wet. That‟s why a hat is a  good investment, whenever you are planning to go out and about. Surprisingly, a single waterproof hat with a brim will do the (16)       adequately in most conditions.
In cold climates, the problem is that the head is (17)           heat all the time. As much as fifty to sixty per cent of your body‟s heat is lost through the head and neck, (18)      on which scientist  you believe. Clearly this heat loss needs to be prevented, but it‟s important to remember that hats don‟t actually keep you warm, they simply stop heat escaping.
Just as important is the need to protect your neck from the effects of bright sunlight, and the brim of your hat will do this. If you prefer a baseball cap, (19)       buying one that has a drop down tail at the back to stop your neck getting sunburnt.
And in wet weather  (20)         ,  hats are often more practical than  pooling up the hood of your waterproof coat because when you turn your head, the hat goes with you, whereas the hood usually does not.
(17)..........................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Telecommuting is a form of computer communication between employees’ homes and offices. For employees whose jobs involve sitting at a terminal or word processor entering data or typing reports, the location of the computer is of no consequence. If the machine can communicate over telephone lines, when the work is completed, employees can dial the office computer and transmit the material to their employers. A recent survey in USA Today estimates that there are approximately 8,7 million telecommuters. But although the numbers are rising annually, the trend does not appear to be as significant as predicted when Business Week published “The Portable

   Executive” as its cover story a few years ago. Why hasn’t telecommuting become more popular ?

   Clearly, change simply takes time. But in addition, there has been active resistance on the part of many managers. These executives claim that supervising the telecommuters in a large work force scattered across the country would be too difficult, or, at least, systems for managing them are not yet developed, thereby complicating the manager’s responsibilities.

   It is also true that employees who are given the option of telecommuting are reluctant to accept the opportunity. Most people feel that they need regular interaction with a group, and many are concerned that they will not have the same consideration for advancement if they are not more visible in the office setting. Some people feel that even when a space in their homes is set aside as a work area, they never really get away from the office.

When Business Week published “ The Portable Executive “, it implied that___________.

Read the following passage and choose the correct answer to each of the questions.

The word "robot" first appeared in a 1921 stage play by Czech writer Karel Capek. In the play, a man makes a machine that can think, which he calls a robot and which ends up killing its owner. In the 1940s, the American science fiction writer, Isaac Asimov, wrote a series of stories about robots and invented the term 'robotics', the science of robots. Meanwhile, in the real world, the first robots were developed by an engineer, Joseph F. Engelberger, and an inventor, George C. Devol. Together they started Unimation, a manufacturing company that produced the first real robot in 1961, called the Unimate. Robots of this type were installed at a General Motors automobile plant and proved to be a success. They worked reliably and saved money for General Motors, so other companies were soon acquiring robots as well.

These industrial robots were nothing like the terrifying creatures that can often be seen in science fiction films. In fact, these robots looked and behaved nothing like humans. They were simply pieces of computer-controlled machines, with metal "arms" or "hands". Since they were made of metal, they could perform certain jobs that were difficult or dangerous for humans, particularly jobs that involve high heat. And since robots were tireless and never got hungry, sleepy, or distracted, they were useful for tasks that would be tiring or boring for humans. Industrial robots have been improved over the years, and today they are used in many factories around the world. Though the use of robots has meant the loss of some jobs, at the same time other jobs have been created in the design, development, and production of the robots.

Outside of industry, robots have also been developed and put into use by governments and scientists in situations where humans might be in danger. For example, they can be sent in to investigate an unexploded bomb or an accident at a nuclear power plant. Researchers also use robots to collect samples of hot rocks or gases in active volcanoes. In space exploration, robots have performed many key tasks where humans could not be present, such as on the surface of Mars. In 2004, two robotic Rovers, small six-wheeled computerized cars, were sent to Mars.

Which of the following is NOT mentioned as a characteristic of robots?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Mickey Mantle was one of the greatest baseball players of all time. He played for the New York Yankees in their years of glory. From the time Mantle began to play professionally in 1951 to his last year in 1968, baseball was the most popular game in the United States. For many people, Mantle symbolized the hope, prosperity, and confidence of America at that time.

   Mantle was a fast and powerful player, a “switch-hitter” who could bat both right-handed and lefthanded. He won game after game, one World Series championship after another, for his team. He was a wonderful athlete, but this alone cannot explain America’s fascination with him.

   Perhaps it was because he was a handsome, red-haired country boy, the son of a poor miner from Oklahoma. His career, from the lead mines of the West to the heights of success and fame, was a fairy-tale version of the American dream. Or perhaps it was because America always loves a “natural”: a person who wins without seeming to try, whose talent appears to come from an inner grace. That was Mickey Mantle.

   But like many celebrities, Mickey Mantle had a private life that was full of problems. He played without complaint despite constant pain from injuries. He lived to fulfill his father’s dreams and drank to forget his father’s early death.

   It was a terrible addiction that finally destroyed his body. It gave him cirrhosis of the liver and accelerated the advance of liver cancer. Even when Mickey Mantle had turned away from his old life and warned young people not to follow his example, the destructive process could not be stopped. Despite a liver transplant operation that had all those who loved and admired him hoping for a recovery, Mickey Mantle died of cancer at the age of 63.

The word “this” in paragraph 2 refers to ______.

Many of the most damaging and life-threaling types of weather-torrential rains, severe thunderstorms, and tornadoes-begin quickly, strike suddenly, and dissipate rapidly, devastating small regions while leaving neighboring areas untouched. One such event, a tornado, struck the northeastern section of Edmonton, Alberta, in July 1987. Total damages from the tornado exceeded $250 million, the highest ever for any Canadian storm. Conventional computer models of the atmosphere have limited value in predicting short-live local storms like the Edmonton tornado, because the available weather data are generally not detailed enough to allow computers to discern the subtle atmospheric changes that precede these storms. In most nations, for example, weather balloon observations are taken just once every twelve hours at locations typically separated by hundreds of miles. With such limited data, conventional forecasting models do a much better job predicting general weather conditions over large regions than they do forecasting specific local events.
Until recently, the observation-intensive approach needed for accurate, very short range forecasts, or “Nowcasts”, was not feasible. The cost of equipping and operating many thousands of conventional weather stations was prohibitively high, and the difficulties involved in rapidly collecting and processing the raw weather data from such a network were insurmountable. Fortunately, scientific and technological advances have overcome most of these problems. Radar systems, automated weather instruments, and satellites are all capable of making detailed, nearly continuous observation over large regions at a relatively low cost. Communications satellites can transmit data around the world cheaply and instantaneously, and modern computers can quickly compile and analyzing this large volume of weather information. Meteorologists and computer scientists now work together to design computer programs and video equipment capable of transforming raw weather data into words, symbols, and vivid graphic displays that forecasters can interpret easily and quickly. As meteorologists have begun using these new technologies in weather forecasting offices, Nowcasting is becoming a reality.

Why does the author mention the tornado in Edmonton, Canada?

 Choose the item among A, B, C or D that best answers the question about the passage:

"Books which give instructions on how to do things are very popular in the United States today. Thousands of these How-to books are useful: in fact, there are about four thousand books with titles that begin with the words “How to”. One book, may tell you how to earn more money, another may tell you how to save or spend it, and another may explain how to give your money away.
 Many How-to books give advice on careers. They tell you how to choose a career and how to succeed in it. If you fail, however, you can buy the book “How to Turn Failure into Success”. If you would like to become very rich, you can buy the book “How to Make a Millionaire”. If you never make any money at all, you may need a book called “How to Live on Nothing”.
 One of the most popular types of books is one that helps you with personal problems. If you want to have a better love of life, you can read “How to Succeed in Love every Minute of Your Life”. If you tired of books on happiness, you may prefer books which give step-by-step instructions on how to redecorate or enlarge a house.
 Why have How-to books become so popular? Probably because life has become so complex. Today people have far more free time to use, more choices to make, and more problems to solve. How-to books help people deal with modern life."

2. The passage tells us that How-to books sell well on how ………

Read the following passage and mark A, B, C, or D to indicate the correct answer to each of the blanks from 46 to 50.
University researchers have taken samples from a preserved dodo specimen in an (46)         to uncover the extinct bird‟s family tree. They worked with the British Natural History Museum to collect and study genetic material from large number of specimens: a preserved dodo, the extinct solitaire bird, and 35 kind of living pigeons and doves. Their analysis (47)           the doo and the solitaire to be close relatives with the Nicobar pigeon, their nearest living relative. The dodo lived on Mauritius in the Indian Ocean. It was a flightless bird, bigger than a turkey. By 1681, all dodos had been (48)      by hungry sailors. The    solitaire, which looked a bit like a dodo, had gone the same way by 1800. By extracting short pieces of the dodo‟s DNA and (49)        these with the DNA of living birds, the scientists were able to deduce when the dodo evolved away from its relatives into a separate entity. The scientists can now (50)       assume that the dodo developed its distinctive appearance and features as a result of its geographical isolation. They are now convinced that it separated from the solitaire about 25 million years ago, long before Mauritius became an island.
(47).................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word for each of the blanks
WORKING PARENTS
Reliable studies have shown that children of parents who both go out to work have no more problems than children with one parent staying at home. My personal (36)________ is that both parents should go out  to work if they wish.
Some parents invest so much in a career that they cannot bear to give it up. Others have to work because of
(37)________ necessity. There are several options when it comes to choosing childcare from child minders to the kind neighbour across the street.
No (38)________ how good the childcare maybe, some children protest if their parents aren't around.       Babies become dependent on parents and close family members, (39)________ parents should make sure they allow plenty of time to help their child settle in with their new career.
Remember: if parents want to (40)________ the best for their children, it‟s not the quantity of time they spend with them, it‟s the quality that matters.
(39)........................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Marianne Moore (1887-1972) once said that her writing could be called poetry only because there was no other name for it. Indeed her poems appear to be extremely compressed essays that happen to be printed in jagged lines on the page. Her subjects were varied: animals, laborers, artists, and the craft of poetry. From her general reading came quotations that she found striking or insightful. She included these in her poems, scrupulously enclosed in quotation marks, and sometimes identified in footnotes. Of this practice, she wrote, "Why many quotation marks?" I am asked ... When a thing has been so well that it could not be said better, why paraphrase it? Hence, my writing is, if not a cabinet of fossils, a kind of collection of flies in amber." Close observation and concentration on detail and the methods of her poetry.

   Marianne Moore grew up in Kirkwood, Missouri, near St. Lois. After graduation from Bryn Mawr College in 1909, she taught commercial subjects at the Indian School in Carlisle, Pennsylvania. Later she became a librarian in New York City. During the 1920’s she was editor of

   The Dial, an important literary magazine of the period. She lived quietly all her life, mostly in Brooklyn, New York. She spent a lot of time at the Bronx Zoo, fascinated by animals. Her admiration of the Brooklyn Dodgers-before the team moved to Los Angeles-was widely known.

   Her first book of poems was published in London in 1921 by a group of friends associated with the Imagist movement. From that time on her poetry has been read with interest by succeeding generations of poets and readers. In 1952 she was awarded the Pulitzer Prize for her Collected Poems. She wrote that she did not write poetry for money or fame. To earn a living is needful, but it can be done in routine ways. One writes because one has a burning desire to objectify what it is indispensable to one's happiness to express.

The author mentions all of the following as jobs held by Moore EXCEPT ________

Read the text below and decide which answer (A,B,C, or D) best fits each space.
Postsecondary institutions and private schools are corporations under U.S. law.  They are approved to operate as non-profit, for-profit, or public corporations (1)  _______ education and training. Increasingly, state authorities are requiring  approved educational providers to apply (2) _______ and receive accreditation  as a condition of final and continued approval. 
As corporate entities, U.S. institutions are internally self-governing and are (3)  _______ to make property, facilities, equipment, and utilities transactions; make  their own personnel decisions; decide whom to admit to study and to graduate;  (4) _______ their own funds from outside sources; enter into contracts and  compete for grants; and do most of the other things that corporations do.  Institutions compete (5) _______ one another for students, research funding,  faculty, and other benefits. Public institutions may compete within the same  state or territory for budget appropriations. It is the corporate nature of  institutions and the competition within the system that (6) _______ Americans  to refer to the concept of the educational or academic marketplace - an important distinctive element of the way U.S. education is organized. 
Some institutions are governed (7) _______ under multi-campus arrangements.  These include most local public schools (governed by school districts) and many  state community college and university systems. Whether single- or multi campus, institutional corporations (8) _______ by boards of citizens, both  alumni and non- alumni, who are ultimately responsible for all operations. They  appoint senior (9) _______, such as principals, headmasters, presidents, and  deans; and approve the actions taken (10) ______ their name. 

3.....................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions. 
      Sixty percent of working Americans today say they’ve left a job, or considered leaving a job, because they didn’t like their direct supervisor, according to a survey from human resource consulting firm Randstad US. Though leaving a job may seem like the best solution for retiring a bad boss, that doesn’t mean that it’s always the best plan for your career. In fact, if you’re in a situation where you love your job and the opportunities it presents, then leaving your role because of a difficult boss may not be the best idea. Pollak and Monster.com career expert Vicki Salemi broke down three ways you can deal with a bad boss without quitting a job you love. 
      Pollak says that in many cases, a difficult relationship with your boss is often due to differing personalities and habits. One way to mend this relationship, she says, is to closely study your boss’s behavior so that you can meet their expectations. “Become the world’s leading expert on your boss or your manager,” says Pollak, who is also the author of the book “The Remix: How to Lead and Succeed in the Multigenerational Workforce.” “How does this person like to communicate? If she hates long emails, stop sending long emails. If she doesn’t like it when you drop by her office but reacts better when you schedule an appointment, then learn to always schedule appointments instead of dropping in. If she is not a morning person, don’t ask for things in the morning. If this person is really detail-oriented, then triple check your documents before handing them in.” Salemi agrees. She says that if you have a boss who’s critical or a micromanager, often the best way to deal with them is to be proactive in meeting their needs. “It’s kind of like you’re managing them without making it seem like you’re managing them,” she says.
      When dealing with a difficult boss, Pollak says one of the best ways to figure out how to successfully work under their leadership is to talk to other people who you know have been in a similar situation. “Other people can be a resource, whether it’s a mentor, someone at a different company, a coach or people who have worked for this person in the past,” she says. “Treat it as a positive and say, ‘I really want to be successful working with X. What recommendations do you have?’” However, she emphasizes, you should never talk about the situation in a negative way, or say you don’t like working for your boss. Instead, discuss about the situation in a way that shows your willingness to adapt to make the relationship work.
      If talking to other colleagues isn’t helpful, then Pollak says one of your last options should be to talk directly to your boss. Consider your approach carefully. Instead of saying, “We’re not getting along. What should we do?”, say something to the effect of, “I’d really like to make sure that I’m serving your needs. I’d like to make sure that I’m communicating in a way that’s effective for you and I want to make sure that I’m being as productive as possible. Is there anything I can do differently?” This way, she says, you’re approaching the situation by asking how you can help, instead of emphasizing a problem.

What is the first advice mentioned in the passage?

Course numbers are an indication of which courses are to various categories of students at the University. Undergraduate courses with the numbers 100 or 200 are generally introductory courses appropriate for freshmen or sophomores, whereas courses with the numbers 300 or 400 often have prerequisites and are often to juniors and seniors only. Courses with the numbers 800 or above are open only to graduate students. Certain graduate courses, generally those devoted to introductory material, are numbered 400 for undergraduate students who qualify to take them and 600 for graduate students. Courses designed for students seeking a professional degree carry a 500 number for undergraduate students and a 700 number for graduate students. Courses numbered 99 or below are special interest courses that do not carry academic credit. If students elect to take a special interest course, it will not count toward the number of hours needed to complete graduation requirements.
Full - time undergraduate student is expected to take courses that total twelve to eighteen credit hours. A full-time graduate student is expected to take courses that total ten to sixteen credit hours. Student holding assistantships are expected to enroll for proportionately fewer hours. A part - time graduate may register for minimum of three credit hours. An overload, that is, more than the maximum number of hours, may be taken with the approval of an academic advisor. To register for an overload, students must submit the appropriate approval form when registering. Overloads above 24 hours will not be approved under any circumstances.

The word "categories" in paragraph 1 is closest in meaning to________.

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 1 to 5.
Hospitality
Hospitality - looking after visitors - is universal but in different cultures hostsare (1)       to receive guests in different ways.
In much of the ancient world it was the custom to provide passing travellers with food and water. Today some old customs have (2)      . In a traditional Japanese household, if a guest admires a particular object in the house, the host will want to give it to the guest straight away. And in parts of Russia guests are greeted with bread and salt on a special cloth.The guest is (3)        to kiss them and hand them back to the host. Sometimes the guest breaks off a small piece of bread, dips it in the salt and eats it.
In some countries, when foreign guests arrive from abroad, they may feel they have been given a particularly (4)        meal. But this is probably because the host politely offers more and more food and drink and the guest is too embarrassed to (5)      anything down.
(5)....................

Choose the letter A, B, C or D to answer these following questions:
If you want to prepare yourself for great achievement and have more to contribute to your education or your work, try reading more books. Pick up some of the interestingly informative books and search for well-researched material that can help you grow. 
We should encourage our children to read more books and spend less time watching TV. Some people have commented that this is inconsistent. "Why is the written word a superior way to get information than television?" That is an interesting point of view worth further exploration. Reading is a skill that is in much greater demand than the demand for watching TV. There are no jobs that require a person to be able to watch TV but reading is an integral part of many jobs. The written word is an incredibly flexible and efficient way of communication. You can write something down and, in no time, it can be sent to many different people. Not only that, we can digest vast amounts of information through reading in a very short time. A good reader can acquire more information in reading for two hours than someone watching TV can acquire in a full day. You are able to gain a lot of information quickly because you are a fast reader with good comprehension skills. It will save you massive amounts of time and you will be able to assimilate vast quantities of information.

What are the benefits of becoming good readers?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks from 41 to 45.
SOCIAL NETWORK
A 16-year-old girl from Essex has been sacked after describing her job as boring on the social networking website, Facebook. The teenager, who had been working (41)      an administrative assistant at a    marketing company for just three weeks, didn‟t feel very enthusiastic about the duties she was asked to do. (42)       of moaning to her friends she decided to express her thoughts on her Facebook page to a colleague, who (43)       the boss‟s attention to it. He immediately fired her on the (44)       that her public display of dissatisfaction made it impossible for her to continue working for the company. She later told newspapers she had been treated totally unfairly, especially as she hadn‟t even mentioned the company‟s name. She claimed she‟s been perfectly happy with her job and that her light-hearted comments shouldn‟t (45)      taken seriously. A spokesperson from a workers‟ union said the incident demonstrated two things: firstly, that people need to protect their privacy online and secondly, that employers should be less sensitive to criticism.
(41).......................

Read the text below and decide which answer (A,B,C, or D) best fits each space.
Postsecondary institutions and private schools are corporations under U.S. law.  They are approved to operate as non-profit, for-profit, or public corporations (1)  _______ education and training. Increasingly, state authorities are requiring  approved educational providers to apply (2) _______ and receive accreditation  as a condition of final and continued approval. 
As corporate entities, U.S. institutions are internally self-governing and are (3)  _______ to make property, facilities, equipment, and utilities transactions; make  their own personnel decisions; decide whom to admit to study and to graduate;  (4) _______ their own funds from outside sources; enter into contracts and  compete for grants; and do most of the other things that corporations do.  Institutions compete (5) _______ one another for students, research funding,  faculty, and other benefits. Public institutions may compete within the same  state or territory for budget appropriations. It is the corporate nature of  institutions and the competition within the system that (6) _______ Americans  to refer to the concept of the educational or academic marketplace - an important distinctive element of the way U.S. education is organized. 
Some institutions are governed (7) _______ under multi-campus arrangements.  These include most local public schools (governed by school districts) and many  state community college and university systems. Whether single- or multi campus, institutional corporations (8) _______ by boards of citizens, both  alumni and non- alumni, who are ultimately responsible for all operations. They  appoint senior (9) _______, such as principals, headmasters, presidents, and  deans; and approve the actions taken (10) ______ their name. 

2........................

Read the text below and decide which answer (A,B,C, or D) best fits each space.
MY FIRST JOB

When I was 19, I (58) …….. out of my university course and ended up getting a job in a local travel agent’s. I’d seen the (59) …….. for the job in local paper. It said they wanted someone with a nice (60) …….. and a friendly (61) …….. .I thought the job might be an (62) …….. to send people to interesting places and to see some of the world myself. (63) …….. , it turned out to be a bit of a joke. I arrived at work on the first day with a positive (64) …….., ready to work and learn about new places. I spent that morning and every morning for the first three months filling (65)…….. forms and making coffee for the rest of the staff. (66) …….. I was hoping to be dealing with travel-hungry people with a good idea of where they wanted to go, the (67) …….. customer took ages to make their mind (68) …….. . It was amazing the number  of  customers  who  would  spend  ages  finding  the  perfect  destination  only  to have a change (69) …….. heart at the last moment. If we did organize the trip of a lifetime for someone, we rarely got thanks (70) …….. all our efforts. I now work in publishing (71) …….. a living, so these days I’m a customer in travel agencies. One thing I always keep (72) …….. mind is the need to say thank you.

63...................

Let children learn to judge their own work. A child learning to talk does not learn by being corrected all the time. If corrected too much, he will stop talking. He notices a thousand times a day the difference between the language he uses and the language those around him use. Bit by bit, he makes the necessary changes to make his language like other people’s. In the same way, children learn all the other things they learn to do without being taught - to talk, run, climb, whistle, ride a bicycle - compare their own performances with those of more skilled people, and slowly make the needed changes. But in school we never give a child a chance to find out his mistakes for himself, let alone correct them. We do it all for him. We act as if we thought that he would never notice a mistake unless it was pointed out to him, or correct it unless he was made to. Soon he becomes dependent on the teacher. Let him do it himself. Let him work out, with the help of other children if he wants it, what this word says, what the answer is to that problem, whether this is a good way of saying or doing this or not.
If it is a matter of right answers, as it may be in mathematics or science, give him the answer book. Let him correct his own papers. Why should we teachers waste time on such routine work? Our job should be to help the child when he tells us that he can’t find the way to get the right answer. Let’s end all this nonsense of grades, exams, and marks. Let us throw them all out, and let the children learn what all educated persons must someday learn, how to measure their own understanding, how to know what they know or do not know.
Let them get on with this job in the way that seems most sensible to them, with our help as school teachers if they ask for it. The idea that there is a body of knowledge to be learnt at school and used for the rest of one’s life is nonsense in a world as complicated and rapidly changing as ours. Anxious parents and teachers say, “But suppose they fail to learn something essential, something they will need to get on in the world?” Don’t worry! If it is essential, they will go out into the world and learn it.

The word “complicated” in the third paragraph is closest in meaning to ________.