Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.
Throughout history, women have had responsiblity for healing the sick. However, it is only in ccomparative recent times that they have been allowed to train as doctors at medical schools in Britain. Yet in that short time, they have (61)....... an enormous contribution to modern medicine.
The first female doctors were nuns (62)........._ gave advice about diseases and (63)......... and prepared medicnes. In ancient Rome, women healers were considered skillful and respected. In Britain, for centuries, male doctors were suspicious of women who pratised medicine (64) ..........and in 1512 a law was passed making it illegal for them to do so. Women coulnd’t study medicine at universities (65).......... the 19th century and they only began to gain equality with male doctors in the 20th century.
(63)...........................

Read the following passage and choose the best answer for each blank.

The General Certificate of Secondary Education or the GCSE examinations for (26) _____ are the standard school-leaver qualifications taken by (27) _____ all UK students in the May and June following their 16th birthday. If you come to a UK (28) _____ school before you (29) _____ the age of 16, you will study towards GCSE examinations in up to 12 subjects. Some subjects are compulsory, including English arid mathematics, and you can select (30) _____, such as music, drama, geography and history from a series of options. GCSEs provide a good all-round education (31) _____ you can build on at college and eventually at university. AS- and A-levels are taken after GCSEs. They are the UK qualifications most (32) _____ accepted for entry to university and are available in subjects from the humanities, arts, sciences and social sciences as well as in (33) _____ subjects such as engineering, and leisure and tourism. You can study up to four subjects at (34) _____ same time for two years, (35) _____ AS-level examinations at the end of your first year (called the lower-sixth) and A-level qualifications at the end of your second year (called the upper-sixth).

(34) _____

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
By adopting a few simple techniques, parents who read to their children can considerably increase their children’s language development. It is surprising, but true. How parents talk to their children makes a big difference in the children’s language development. If a parent encourages the child to actively respond to what the parent is reading, the child’s language skills increase.
A study was done with two or three-year-old children and their parents. Half of the thirty children participants were in the experimental study; the other half acted as the control group. In the experimental group, the parents were given a two-hour training session in which they were taught to ask open-ended questions rather than yes-no questions. For example, the parent should ask, “What is the doggy doing?” rather than, “Is the doggy running away?” Experimental parents were also instructed how to expand on their children’s answer, how to suggest alternative possibilities, and how to praise correct answers.
At the beginning of the study, the children did not differ on levels of language development, but at the end of one month, the children in the experimental group were 5.5 months ahead of the control group on a test of verbal expression and vocabulary. Nine months later, the children in the experimental group still showed an advance of 6 months over the children in the control group.

What does the word “they” in the second paragraph refer to?

Choose the best answer:
We’ve decided ____________ in Ho Chi Minh City for two more days.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
Mandatory volunteering made many members of Maryland high school class of 1997 rumble with indignation. They didn’t like a new requirement that made them take part in the school’s community service program.
Future seniors, however, probably won't be as resistant now that the program has been broken in. Some, like John Maloney, already have completed their required hours of approved community service. The Bowie High School sophomore earned his hours in eighth grade by volunteering two nights a week at the Larkin-Chase Nursing and Restorative Center in Bowie. He played shuffleboard, cards, and other games with the senior citizens. He also helped plan parties for them and visited their rooms to keep them company. That experience inspired him to continue volunteering in the community.
John, 15, is not finished volunteering. Once a week he videotapes animals at the Prince George County animal shelter in Forestville. His footage is shown on the Bowie public access television channel in hopes of finding homes for the animals."Volunteering is better than just sitting around," says John, "and I like animals; I don't want to see them put to sleep. "
He's not the only volunteer in his family. His sister, Melissa, an eighth grader, has completed her hours also volunteering at Larkin-Chase. "It is a good idea to have kids go out into the community, but it's frustrating to have to write essays about the work," she said. "It makes you feel like you're doing it for the requirement and not for yourself."
The high school's service learning office, run by Beth Ansley, provides information on organizations seeking volunteers so that students will have an easier time fulfilling their hours. "It's ridiculous that people are opposing the requirements," said Amy Rouse, who this summer has worked at the Ronald McDonald House and has helped to rebuild a church in Clinton. "So many people won't do the service unless it's mandatory," Rouse said, "but once they start doing it, they'll really like it and hopefully it will become a part of their lives - like it has become a part of mine."

What does the word “It” in paragraph 4 refer to?

On Friday, April 14, the city hall’s electricity is scheduled to be shut down at 7 A.M. and restored at 6 P.M. The building ---131--- for the day. During the power outage, the emergency lighting system will be upgraded. ---132---, all circuit panels will be replaced to bring them into compliance with current safety codes.---133--- exiting city hall offices on Thursday, please disconnect all desktop computers, wireless servers, and other computer-related equipment. Furthermore, employees are asked to remove any personal contents from the kitchenette.---134---.Please direct questions or concerns to the director of building maintenance.

134...................

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the questions:
Translators and interpreters for tech jobs of the future are expected to be one of the fastest growing occupations in the nation, according to a just released survey by Vietnamworks. Almost all positions for programmers, application developers, database and network administrators, engineers, designers, architects, scientists, technicians, and tech support will require bilingual or multilingual fluency. In just the last two years the demand for tech professionals with foreign language skills has increased more than two and one-half fold, said the survey, and the uptick shows no signs of abating anytime soon. Roughly 400,000 jobs are expected to open for interpreters (who focus on spoken language) and translators (who focus on written language) in the tech segment, between 2017 and 2020, says Tran Anh Tuan. Tuan, who works for the Centre for Forecasting Manpower Needs and Labour Market Information in Ho Chi Minh City doesn't include other industries in his prediction,
which are also recruiting ferociously for more people with these same language skills.
While that claim might seem a bit overblown (and amounts to little more than a guess by Tuan), it is clear that innovative technologies like robotics, 3D printing, drones, artificial intelligence   and virtual reality will create major upheavals in all sorts of labor markets, not just technology over     the next few years. In the last month alone, most every job posted on employment websites throughout Vietnam included the word bilingual. Far higher salaries go to people who work in high    tech positions and can speak a foreign language such as English in addition to Vietnamese, says Tran Quang Anh from the Posts and Telecommunications Institute of Technology.
Unfortunately, the surveys show that most graduating Vietnamese students are unable to do more than understand a few basic phrases of foreign languages, and practically none of them  can speak any foreign language coherently, The good paying jobs with high salaries and benefits are only available to translators and interpreters who specialize in high tech jobs, says Anh. But it's    not just English— graduates are needed with fluency in middle eastern languages like  Arabic, Farsi and Pashto (Afghani) as well as German, Japanese and Korean to name just a few. Spanish is  also in high demand in Vietnam, primarily because it is the second most common language in the US after English.
A recent tech expo in Hanoi sponsored by Vietnamworks and the Navigos Group attracted nearly 4,000 young tech graduates and recruiters from 14 leading companies looking to fill job  vacancies with skilled bilingual workers. The job applicants were young and industrious, said the recruiters. However, missing were candidates with the requisite language skills and most lacked  basic 'soft skills' such as written and verbal communication abilities to effectively communicate  even in their native Vietnamese language.
Notably, the recruiters said they considered language abilities and soft skills just as, if not more important, than academic ability. Yet virtually all the prospective academically qualified employees lacked even the most basic of interpersonal communication abilities.

What does the word "them" in paragraph 4 refer to?

Fill in each numbered blank with one suitable word or phrase.

Children in (1) _____ Netherlands must be at least four years old to (2) _____ primary education. Almost all 4-year-olds (99. 3%) in the country indeed attend primary school, (3) _____ this is not compulsory until children reach the age (4) _____5 . Primary school is free of charge. In most schools, children are grouped by (5) _____ in mixed ability classes, with one teacher for all subjects. Primary school (6) _____ of 8 groups, thus schooling (7) _____ for 8 years. During the first two years, which (8) _____ kindergarten, children receive an average of 22 hours of (9) _____, during the last 6 years children receive an average of 25 hours per week. Schools are open 5 days a week, but children are free on Wednesday afternoon. At the end of primary school, or in group 8, schools advice on secondary school choice. Most schools use a national test to support this advice, for instance the 'Citotoets', a test (10) ____ by the Central Institute for Test development.

(3) _____

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the questions.
In America, when dining, people consider it rude for a guest or dining partner to belch or burp, eat with an open mouth, smack, or lick your fingers. Napkins, generally provided are available at every meal and should be placed in one's lap and then used throughout the meal to   clean one's fingers and mouth.
It is acceptable to refuse additional servings of food by saying "No, thank you" and the host  or hostess will not be insulted if you do so. Similarly, if you leave a small amount of uneaten food on your plate at a restaurant or in a home, it is not considered an insult. If you eat everything on the plate, a host or hostess may possibly feel that they have not prepared enough food and might be embarrassed. People in the United States serve and eat food with either hand, but never take food from a communal serving dish with their hands. Generally, a serving utensil is used.
Americans typically use forks, spoons and knives to eat, but there are some types of foods that   are acceptable to eat with one's fingers, like sandwiches or pizza. When in doubt, look to see what others are doing. In formal dining situations, if you wonder whether or not it is acceptable to begin eating, you should wait until the oldest woman (or oldest man if no  women  are  present) begins to eat. When  eating, do not pick up the bowl or plate from the table to hold underneath your mouth, Even noodles, soup, and rice are eaten with the plate or bowl remaining on the table. When consuming soup and hot liquids, it is considered impolite to slurp - do not do this. When consuming noodles, twirl them around your fork and then put it in your mouth.
If you are a man taking out a woman for dinner, you are almost always expected to pay. This is for the woman to gauge your intentions and interest with her. For example, taking a woman for coffee, versus tacos, versus a fancy dinner, versus for drinks at 11:30pm, all signal many different things to them. So, the date is a -test- of many. Paying is just as important as where you take her, and how late. So, don't assume she is just trying to get a "free meal". Most girls aren't. Also, if you are going out with a friend to eat, almost always, the bill is expected to be split in half, or each person pays for themselves.
If you are eating in a restaurant, you will be expected to add a 15 to 20 % tip for the server to  your bill. In America, wait staff might occasionally stop by your table to ask how your meal is, which is considered good service. They will also bring you your check when it seems reasonable that you are finished with your meal, however this is not necessarily an indication that you must leave right away (Do not be too embarrassed to ask for the check either waiters and waitresses cannot read minds.) Take your time to finish your meal, and unless there is a line of people waiting at the door, it is not considered  rude to linger at your table for as long as you like.

Which of the following could be the best title of the passage?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
In the early 1800s, to reach the jump-off point for the West, a family from the East of the United States could either buy a steamboat passage to Missouri for themselves, their wagons and their livestock or, as happened more often, simply pile everything into a wagon, hitch up a team, and begin their overland trek right in their front yard.
Along the macadamized roads and turnpikes east of the Missouri River, travel was comparatively fast, camping easy, and supplies plentiful. Then, in one river town or another, the neophyte emigrants would pause to lay in provisions. For outfitting purposes, the town of Independence had been preeminent ever since 1827, but the rising momentum of pioneer emigration had produced some rival jump-off points. Westport and Fort Leavenworth flourished a few miles upriver. St. Joseph had sprung up 55 miles to the northwest; in fact, emigrants who went to Missouri by riverboat could save four days on the trail by staying on the paddle wheelers to St. Joe before striking overland.
At whatever jump-off point they chose, the emigrants studied guide books and directions, asked questions of others as green as themselves, and made their final decision about outfitting. They had various, sometimes conflicting, options. For example, either pack animals or two -wheel carts or wagons could be used for the overland crossing. A family man usually chose the wagon. It was the costliest and slowest of the three, but it provided space and shelter for children and for a wife who likely as not was pregnant. Everybody knew that a top-heavy covered wagon might blow over in a prairie wind or be overturned by mountain rocks, that it might mire in river mud or sink to its hubs in desert sand, but maybe if those things happened on this trip, they would happen to someone else. Anyway, most pioneers, with their farm background, were used to wagons.

In paragraph 3, the phrase “those things” refers to...

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
Did you ever watch a video on the Internet? Maybe you used YouTube. YouTube is a Website where people can share their video. Today, YouTube is an important part of the Internet. However, that wasn’t always true.
YouTube started with a young man named Jawed Karim and two friends. One day, Karim was on the Internet. He wanted information about the 2004 tsunami in Southeast Asia. He found news stories about it, but he couldn't find any videos. This gave Karin an idea. He wanted to help people put video on the Internet. Karim told his friends about this idea. Together, they created a company - YouTube.
YouTube become a global success. Millions of people around the world Visited the Website. It was clear to Google, another Internet company, that YouTube had a lot of value. Google made a deal. It bought YouTube for $1.65 billion. As a result, YouTube investors and its employees made a lot of money. The three friends who started YouTube were very big investors. Therefore, they made an enormous amount of money.
Karim became very rich, and he continued to work toward his PhD. There was something else he wanted to do. He wanted to help young people go into business. He used money and experience to start a new company called Youniversity Ventures. This company helps young people who have good business ideas. It gives them advice and money to start Internet businesses. Milo is one business that students started with the help of Youniversity Ventures.
Milo is a shopping Website. It helps people find products in stores near their homes. Another example is AirBoB. This Web site helps people find for video conferences. People in different places can use this site to have business meetings.
Karim has some advice for students who want to start business. First, find a successful company. Do a lot of research about the company and the top people in the company. There, copy the way they do things. For students who wants to start Interner business, Karim is probably a very good example to copy. 

What does the word “This” in paragraph 2 refers to?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks
Many people enjoy lying in bed in the morning, but can you imagine having to spend 90 days in bed? Could you stand the boredom and the frustration of not being(6)................... to get up? That was the task that faced 14 volunteers when they started out on a bed-rest experiment being conducted (7)…...........the European Space Agency.
The study had a serious purpose: to investigate the changes that take place in the human body during long-duration spaceflight. Lying in a horizontal position was the best way of (8)……....... weightlessness. The aim was to discover what effect period of weightlessness will have on the health of astronauts spending several months on the International Space Station.
The volunteers ate their meals, took showers and underwent medical tests without ever sitting up. That's even tougher than it sounds, especially when you (9).......... that no visitors were permitted. However, each volunteer did have a mobile phone, as well as access to the latest films, computer games and music. Surprisingly, Everyone was in a good (10).......... at the end of the 90 days, 'I would do it again,' said one of the volunteers. 'It was disorientating, but we knew we were 'contributing to medical research and space exploration.'

(9)..............................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
There is a common expression in the English language referring to a blue moon. When people say that something happens “only once in a blue moon,” they mean that it happens only very rarely, once in a great while. This expression has been around for at least a century and a half; there are references to this expression that date from the second half of the nineteenth century. (5) The expression “a blue moon” has come to refer to the second full moon occurring in any given calendar month. A second full moon is not called a blue moon because it is particularly blue or is any different in hue from the first full moon of the month. Instead, it is called a blue moon because it is so rare. The moon needs a little more than 29 days to complete the cycle from full moon to full moon. Because every month except February has more than 29 days, every month will have at least one full moon (except February, which will have a full moon unless there is a full moon at the very end of January and another full moon at the very beginning of March). It is on the occasion when a given calendar month has a second full moon that a blue moon occurs. This does not happen very often, only three or four times in a decade. The blue moons of today are called blue moons because of their rarity and not because of their color; however, the expression “blue moon” may have come into existence in reference to unusual circumstances in which the moon actually appeared blue. Certain natural phenomena of gigantic proportions can actually change the appearance of the moon from Earth. The eruption of the Krakatao volcano in 1883 left dust particles in the atmosphere, which clouded the sun and gave the moon a bluish tint. This particular occurrence of the blue moon may have given rise to the expression that we use today. Another example occurred more than a century later. When Mount Pinatubo erupted in the Philippines in 1991, the moon again took on a blue tint.

How many blue moons would there most likely be in a century?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to in the correct word or phrase that best fits each of the numbered blanks
Singapore  has  a  highly  developed  market-based  economy,  (6)...... historically revolves around extended trade. Along with Hong Kong, South Korea and Taiwan, Singapore is one (7)......... The Four Asian Tigers. The economy depends heavily on exports , refining, imported  goods,  especially  in  manufacturing.  Manufacturing  constituted  26  (8)...... of Singapore's GDP in 2005. The manufacturing industry is well-diversified into electronics, petroleum refining, chemicals, (9).......... engineering and biomedical sciences manufacturing. In 2006. Singapore produced about 10 percent of the world’s foundry water output. Singapore is the busiest port in the world in terms of tonnage shipped. Singapore is the world's fourth largest foreign exchange trading centre after London, New York City (10)................ Tokyo.

(9)..............................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
Less than a year ago marketing director, David Smith, 33 was behaving like a secet agent. He used to secretly taped all his conversations, he refused to sign his name and he would ask his secretary to check all his emails. Anything he wrote was photocopied and kept as “evidence”. But David isn’t mad, or even mildly eccertric. He suffers from ‘resposibility OCD’, one of more common form of obsessive compulsive disorder, or OCD, as it is usually known.
OCD is now recognized as the second most prevalent mental-health problem, after depression – and the number of reported cases is soaring. Experts estimate that 2% - 3% of the population suffer from the full-blown syndrome, with as many as one in five suffering from a milder form.
OCD sufferers are tortured by obsessional thoughts, such as worrying that their hands are contaminated by germs. The terrible anxiety is only relieved by performing a particular set of behaviours. Unfortunately, any sense of relief is short-lived, which is why the behaviour must be repeated again and again. OCD sufferers know their behavior is irrational, yet feel powerless to stop.
Common treatments are either antidepressants or behavioral therapy with a psychologist, but only 60% of patients show some improvement. However, a new treatment from America is bringing fresh hope to sufferers.
One of the OCD gurus and neuropsychiatrists, Jeffrey Schwartz, has designed the Four Steps program which employs meditation teachniques with the aim of teaching sufferers to manage their symptoms by themselves. “The goal is to learn to override false brain messages”, explains Schwartz.
There are different theories about what causes the disorder. Most experts recognize a genetic element that can be triggered by a stressful event. Schwartz believes that the OCD ‘worry circuit’ is a
direct result of faulty brain chemistry. ‘When someone experiences an OCD thought, one part of the brain knows quite clearly that the hand are not dirty’, explains Schwartz ‘Some part of the brain is standing apart from the symptoms, reflecting on the sheer bizarreness of it all. The objective is to harness this impartial spectator so that patients can use this healthy part of their brain to resist the compulsions.’
David Smith is delighted with the results of Schwartz’s treatment. ‘Now I can sign cheques without a problem’, he says brightly. ‘And I don’t photocopy them either. OCD used to feel like a huge stigma, but I don’t feel handicapped by it any more. You just deal with it.’

What does the word ‘override’ in paragraph 5 closest in meaning to?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
On July 16, 1969, America launched the Apollo 11, Lunar Landing Mission from Kennedy Space Center. This was a 363-foot-tall space vehicle, the five engines of which on the Saturn V rocket generated 7.5 million pounds of thrust. Twelve minutes after the launch, the astronauts were in orbit 120 miles above the Earth. At a speed of 17,400 mph, they began their four-day journey to the moon. They had nearly a quarter of a million miles to go.
On July 20, 1969, Neil Amstrong descended from the lunar module ladder. Just prior to taking his first step on the moon, Armstrong pilles on a special ring, causing a TV camera to automatically deploy. as he stepped into the moon’s surface, he proclaimed, “That’s one small step for man, one giant leap for mankind.” However, Armstrong inadvertently omitted the “a” before “man”. This error slightly changed the meaning of what was to become known as Armstrong’s famous statement.

The word “they” in the passage refers to      

Mark the letter a, B, C, or D on your answer sheet to choose the best option for each numbered gap to complete the following passage.
Many thousands of children have …. (6).….in their homes. As a result, some children died. The most common accidents are with fire and hot water. Small children often .….(7)…... pots of boiling water on the stove. The pots fall over and the hot water falls on the children and burns them. Some children like to play with fire. They enjoy striking matches or throwing things on a fire to make it burn brightly. If a fire gets too big, it gets out of control. Then the house…...(8)…...... fire. It is very dangerous to play with matches. When a child strikes a match, the flame soon burns near his fingers. Then he….(9)…...... the match on the floor. Many houses catch fire in this way.
Some kinds of clothing burn very…….(10)…......Many children have been badly burned because they have stood too near a fire and their clothing has suddenly caught fire.

(7)...........................
 

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
Most forms of property are concrete and tangible, such as houses, cars, furniture or anything else that is included in one’s possessions. Other forms of property can be intangible and copyright deals with intangible forms of property. Copyright is a legal protection extended to authors of creative works, for example, books, magazine articles, maps, films, plays, television shows, software, paintings, photographs, music, choreography in dance and all other forms of intellectual or artistic property.
Although the purpose of artistic property is usually public use and enjoyment, copyright establishes the ownership of the creator. When a person buys a copyrighted magazine, it belongs to this individual as a tangible object. However, the authors of the magazine articles own the research and the writing that went into creating the articles. The right to make and sell or give away copies of books or articles belongs to the authors, publishers, or other individuals or organizations that hold the copyright. To copy an entire book or a part of it, permission must be received from the copyright owner, who will most likely expect to be paid.
Copyright law distinguishes between different types of intellectual property. Music may be played by anyone after it is published. However, if it is performed for profit, the performers need to pay a fee, called a royalty. A similar principle applies to performances of songs and plays. On the other hand, names, ideas, and book titles are accepted. Ideas do not become copyrighted property until they are published in a book, a painting or a musical work. Almost all artistic work created before the 20th century is not copyrighted because it was created before the copyright law was passed.
The two common ways of infringing upon the copyright are plagiarism and piracy. Plagiarizing the work of another person means passing it off as one’s own. The word plagiarism is derived from the Latin plagiarus, which means “abductor”. Piracy may be an act of one person, but, in many cases, it is a joint effort of several people who reproduce copyrighted material and sell it for profit without paying royalties to the creator. Technological innovations have made piracy easy and anyone can duplicate a motion picture on videotape, a computer program, or a book. Video cassette recorders can be used by practically anyone to copy movies and television programs, and copying software has become almost 'as easy as copying a book. Large companies zealously monitor their copyrights for slogans, advertisements, and brand names, protected by a trademark.

It can be inferred from the passage that copyright law is intended to protect     .

Mark the letter a, B, C, or D on your answer sheet to choose the best option for each numbered gap to complete the following passage.
Many thousands of children have …. (6).….in their homes. As a result, some children died. The most common accidents are with fire and hot water. Small children often .….(7)…... pots of boiling water on the stove. The pots fall over and the hot water falls on the children and burns them. Some children like to play with fire. They enjoy striking matches or throwing things on a fire to make it burn brightly. If a fire gets too big, it gets out of control. Then the house…...(8)…...... fire. It is very dangerous to play with matches. When a child strikes a match, the flame soon burns near his fingers. Then he….(9)…...... the match on the floor. Many houses catch fire in this way.
Some kinds of clothing burn very…….(10)…......Many children have been badly burned because they have stood too near a fire and their clothing has suddenly caught fire.

(8).........................    

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
A number of factors related to the voice reveal the personality of the speaker. The first is the broad area of communication, which includes imparting information by use of language, communicating with a group or an individual and specialized communication through performance. Aperson conveys thoughts and ideas through choice of words, by a tone of voice that is pleasant or unpleasant, gentle or harsh, by the rhythm that is inherent within the language itself, and by speech rhythms that are flowing and regular or uneven and hesitant, and finally, by the pitch and melody of the utterance. When speaking before a group, a person’s tone may indicate uncertainty or fright, confidence or calm. At interpersonal levels, the tone may reflect ideas and feelings over and above the words chosen, or may believe them.Here the participant’s tone can consciously or unconsciously reflect intuitive sympathy or antipathy, lack of concern or interest, fatigue, anxiety, enthusiasm or excitement, all of which are usually discernible by the acute listener. Public performance is a manner of communication that is highly specialized with its own techniques for obtaining effects by voice and /or gesture. The motivation derived from the text, and in the case of singing, the music, in combination with the performer’s skills, personality, and ability to create empathy will determine the success of artistic, political, or pedagogic communication. Second, the voice gives psychological clues to a person’s self-image, perception of others, and emotional health. Self- image can be indicated by a tone of voice that is confident, pretentious, shy, aggressive, outgoing, or exuberant, to name only a few personality traits. Also the sound may give a clue to the facade or mask of that person, for example, a shy person hiding behind an overconfident front. How a speaker perceives the listener’s receptiveness, interest, or sympathy in any given conversation can drastically alter the tone of presentation, by encouraging or discouraging the speaker. Emotional health is evidenced in the voice by free and melodic sounds of the happy, by constricted and harsh sound of the angry, and by dull and lethargic qualities of the depressed.

What does the author mean by stating that, “At interpersonal levels, tone may reflect ideas and feelings over and above the words chosen”?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
In the early 1800s, to reach the jump-off point for the West, a family from the East of the United States could either buy a steamboat passage to Missouri for themselves, their wagons and their livestock or, as happened more often, simply pile everything into a wagon, hitch up a team, and begin their overland trek right in their front yard.
Along the macadamized roads and turnpikes east of the Missouri River, travel was comparatively fast, camping easy, and supplies plentiful. Then, in one river town or another, the neophyte emigrants would pause to lay in provisions. For outfitting purposes, the town of Independence had been preeminent ever since 1827, but the rising momentum of pioneer emigration had produced some rival jump-off points. Westport and Fort Leavenworth flourished a few miles upriver. St. Joseph had sprung up 55 miles to the northwest; in fact, emigrants who went to Missouri by riverboat could save four days on the trail by staying on the paddle wheelers to St. Joe before striking overland.
At whatever jump-off point they chose, the emigrants studied guide books and directions, asked questions of others as green as themselves, and made their final decision about outfitting. They had various, sometimes conflicting, options. For example, either pack animals or two -wheel carts or wagons could be used for the overland crossing. A family man usually chose the wagon. It was the costliest and slowest of the three, but it provided space and shelter for children and for a wife who likely as not was pregnant. Everybody knew that a top-heavy covered wagon might blow over in a prairie wind or be overturned by mountain rocks, that it might mire in river mud or sink to its hubs in desert sand, but maybe if those things happened on this trip, they would happen to someone else. Anyway, most pioneers, with their farm background, were used to wagons.

The expression “green” in paragraph 3 is closest in meaning to    .