People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(iii)_______

We often go to school by _________ bicycle. 

Traditionally, spas were places which had a spring of mineral water, where people who were sick went to recover from an illness or (i) _____ a disease. Spas were developed by the (ii) _____ Romans, who built public bath houses over hot volcanic springs. Some Roman baths could accommodate up to 6,000 bathers, and had restaurants, sports centres, swimming pools, gardens and libraries. An extremely low entrance fee ensured the popularity of the baths. There was no fixed order in which the rooms were used. People might begin with a hard workout, before going to the Warm Room to relax, have a vigorous massage in olive oil and then (iii) _____ a good soak in a warm bath. Next, they could take a bath in the Hot Room, before cooling down the Cold Room. After that, they might (iv) _____ for a swim, read some poetry in the library, have a (v) _____ to eat, or talk about urgent matters of state in a private talk room

(v)_______

It was Tom _______ to help us.

Choose A, B,C or D on your answer sheet to indicate the underlined part that needs correction in each of the following questions: 

Lan was in a difficult situation, so I agreed lending her some money

Years ago there were many social rules and etiquette procedures involving introductions. Some formal introductions between two people were (i) _______ by letter by third party. A person had to be very careful to weigh the importance of social class or status, age, and gender when deciding (ii) _______  person should be presented or introduced to the other person first. However, times have changed, and most of the social rules about introducing older people to younger ones, women to men, and those in higher positions to those in lower positions have changed, too. Many people now feel much more (iii) _______ about making introductions. In most situations, handshaking is (iv) _______ , but these days it is more often done than not-especially in formal social or business settings. It’s very common for one person (or both) to extend a hand when meeting someone. If you are in this situation, and you are offered a hand to shake, you should grasp it firmly and shake it briefly. People often tend to make some (v) _______ about someone according to their handshakes, so make sure yours is not too weak or limp, not too hard, and not too long-lasting. It should be firm and brief.

(i)_______

Parents whose children show a special interest in a particular sport have a difficult decision to  (i) _____  about their children’s career. Should they allow their children to train to become top sportsmen and women? For many children, it means starting very young and school work, going out with friends and other interests have to take second place. Il’s very difficult to explain to a young child why he or she has to train for five hours a day, even at the weekend, when (ii) _____of his or her friends are playing. Another problem is of course money. In many countries, money for training is available from the government for the very best young sportsmen and women. If this help cannot be given, it means that it is the parents (iii) _____ have to find the time and the money to support their child’s development- and sports clothes, transport to competitions, special equipment etC. can all be very expensive. Many parents are understandably worried that it is dangerous to start serious training in a sport at an early age. Some doctors agree that young (iv) _____ may be damaged by training before they are properly developed.Professional trainers, however, believe that it is only by starting young that you can reach the top as a successful sports person. What is clear is that very (v) _____  people reach the top and both parents and children should be prepared for failure even after many years of training.

(v)______

_______ dancing is _______ more interesting activity than _________ reading. 

During the last 400 years, most scientists have based on mathematics in their development of their inventions or discoveries. However, one great British scientist, Michael Faraday, did not make (i) _______ of mathematics. Faraday, the son of a poor blacksmith, was born in London in 1971 and had no (ii)  _______  beyond reading and writing. In 1812, Faraday was hired as a bottle washer by a great chemist Humphry Davy. Later, Faraday became a greater scientist than Davy, making the last years of Davy’s life embittered (iii) _______ jealousy. Faraday made the first (iv) _______  motor in 1821, a device that used electricity to produce movement. Then Faraday became interested in the relationship between electricity and magnetism. In 1831, he discovered that when a magnet is moved near a wire, electricity flows in the wire. With this discovery, he produced a machine for making electricity called a dynamo. Faraday then went on to show how electricity affects chemical substances. Because Faraday believed that money should be given to the poor, when he grew old, he was destitute. (v) _______, Queen Victoria rewarded him for his discoveries by giving him a stipend and a house. He died in 1867.

(i)_______

She acted as though she  .......  him before.

If it fits inside a pocket, keeps you safe as well as in touch with your office, your mother and your children, it is (i) _____ worth having. This is the view of the swelling ranks of female mobile – phone users who are beginning to (ii)  _____  the consumer market. Although Britain has been demonstrated to be one of the most expensive places in the world to run a mobile phone, both professional women and (iii) _____ mothers are undeterred. At first, the mobile phone was a rich man’s plaything, or a businessman’s status symbol. Now women own almost as many telephones as men do – but for very different reasons. The main attraction for most women customers is that it provides a form of communication back – up, wherever they are, in case of (iv) _____. James Tanner of Tancroft Communications says: “The majority of people buying phones from us this year were women – often young women or men W’ho were buying for their mothers, wives and girlfriend. And it always seems to be a question of peace of mind.” Size is also (v) for women. They want something that will lit in a handbag,” said Mr Tanner. “The tiny phones coming in are having a very big impact. This year’s models are only half the size of your hand.

(i)_____

I wish someone ....  to help me with that work tomorrow.

It is difficult to imagine a world without tomatoes. High in the Andes mountain of modern-day Peru, the local inhabitants have ben cultivating and eating tomatoes since prehistoric times, but the food has only become (i) _____ in the rest of the world relatively recently. These days, the bright red fruit plays an important role in the cooking of many cultures and is key ingredient in many types of fast food, (ii) _____ both taste and colour to dishes that otherwise would be rather ordinary. The tomato belongs to the nightshade family of plants, many members of which are poisonous. When they were first imported into North America, therefore, tomatoes were viewed with (iii) _____ and people tended to use them as table decorations rather than as food. In Europe, the tomato was first grown in Italy in 1555, although it wasn’t combined with pasta until much later. The first recipe for tomato ketchup dated from 1727 and in the 1800s, tomatoes began to be used more (iv) _____ in sauces and soups. These days, as well as tasting good, tomatoes are known to contain substances which are good lor our heath. Nutritionists (v) _____ out, however, that many processed tomato products also contain additives such as salt and sugar which can reduce the beneficial effects of the fruit.

(iii)_______

Choose the correct answer to each of the following questions. "My mom reminded me to buy something ____ the way home"

A large supermarket was looking for a manager for a new store they were (i) _____ to open. Out of over 90 people who had applied for the post, the had chosen five and asked them to come for an interview. The first (ii) _____, Mr Riley, walked into the interview room. He was smartly dressed, but it was clear that he was listening to a personal stereo. He sat down, (iii) _____ off his shoes and lit a cigarette. One of the interviewers said that they would (iv) _____ him not to smoke and Mr Riley excused. Just at that moment, a telephone rang. Mr Riley reach into his pocket, took out his mobile phone and began a conversation with a friend of his. After a minute or two, the interviewers had had enough and said they wanted to begin, “Certainly, go ahead”, said Mr Riley. They asked him why he wanted the job. “I don’t”, he replied. “But I felt like a day in London, and you’ve already paid my train (v) _____ to come up here for the interview.”

(iv)_____-

Choose the correct answer to complete the sentence.  "Nga went on a strict diet_____ order to lose some weight."

The car finally broke……………after it had run for 10 years. 

The use of animal fur in making clothes will always arouse strong feeling in people. Whilst some will gaze admiringly at a fur coat in a shop window, others will grow angry at the (i) _____ of the animals which have suffered so that it could be produced. In many countries, animal rights campaigners have (ii) _____ for a ban on the farming of animals for their fur, claiming that it is cruel to breed and kill animals purely for fashion. They have also (iii) _____ pressure on designers and managed to convince some not to use fur for their clothes. They argue that the fashion industry can do without fur, as artificial alternatives are equally warm and attractive. Supporters of fur say that it is a matter of personal choice and people should be allowed to make up their own minds about what they wear. In addition, they point out that many people earn their (iv) _____ from the fur trade and to ban it would cause thousands to become unemployed. Some people, then, are prepared to pay a fortune for the latest trend, but it is the animals (v) _____ are the real fashion victims. Even if some countries stop fur farming, international trade rules prevent governments from banning the importing of clothes made from fur. So as long as there is a demand for fur, animals will continue to be sacrificed.

(i)_______--

What’s in a name? In the case of the secretary, it can be something rather surprising to call a secretary “anyone who handle correspondence, keeps records and docs clerical work for others”. But while this particular job definition looks a bit (i) _____, the word’s original meaning is a hundred times more exotic and perhaps more appropriate. The word itself has been with US since the 14th century and comes the mediaeval Latin word secretaries meaning “Something hidden”. Secretaries started out as those members of staff with knowledge hidden from the ones mysteriously operating the secret machinery of organizations.A few years ago “Something hidden” probably meant kept out of sight, lucked away with all the other secretaries and typists. A good secretary was an unremarkable one, efficiently (ii) _____ orders, and then returning mouse-like to his or her station behind the typewriter, but, with the (iii) _____ of new technology, the job effectively upgraded itself and the role has changed to one closer to the original meaning. The skills required are more demanding and more technical. Companies are (iv) _____ that secretarial staff should already be highly trained in, or at least familiar with, a range of word processing packages. The professionals in the recruitment business see all these developments as improving the jobs which secretaries are being asked to do. It may also encourage a dramatic (v) _____ in office practice. In the past it was usual to regard the secretary as almost dehumanized, to be seen and not heard.

(iii)_______

I would have been here sooner but the rain kept me ......

Earthquakes are amongst the most destructive natural disasters. They usually (i) _____ without any warning and result in a great (ii) _____ of life and an enormous demolition of buildings. Additionally, they may cause devastating landslides or create gigantic tidal waves which, in fact, are colossal walls of water smashing into seashores with such force that they are (iii) _____ of destroying coastal cities.

However, the vast majority of fatalities and serious injuries come about when buildings collapse. Most frequently, the earthquake lasts 30 to 60 seconds, so usually there is no time to avert the mortal (iv) _____ once the shaking starts. The savage forces of an earthquake trigger (v) _____ a complex chain reaction in the building structure when it is shaken, lifted, pushed or pulled. A building’s height, its shape and construction materials are the most significant factors deciding about the survival or collapse of the structure and, consequently, about the life or death of its inhabitants.

(iii)_______