People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(i)_______

I’m a driving test examiner. The first lorry driver I passed burst into tears. However, the most (i) _______ reasons for failing are not being ready and being too (ii) _______. Inwardly, I’m telling the candidates not to do something stupid like pull out into moving traffic, but I am not (iii) _______ to tell them how to drive. When I took my own test, I was extremely nervous and had to deal with a vciy strict and unfriendly examiner. We’re taught nowadays to put people at their (iv) _______. We pass everyone who’s up to standard, but people often present themselves too soon. I’ve never been offered money to pass anyone, although one man asked me if he could make me change my (v) _______. I then reported him to the police. My ambition is to be a supervising examiner in charge of the test centers in a large area.

(v)_____

The Thames Barrier is a major part of the flood defence scheme for protecting London (i) _______ rising water levels. The defenses also include raised river embankments and additional flood gates at strategic points, including the Barking Barrier. The unique structure that is the Barrier spans the 520- melre wide Woolwich reach and consists of 10 separate movable gates, each pivoting and supporting between concrete structures which house the operating machinery. When raising, the four main gates (ii) _______stand as high as a five-storey building and as wide as the opening of Tower Bridge. Each weighs 3700 tones. During the first twelve years of (iii) _______, the Barrier has been closed twenty nine times to protect London. You can (iv) _______ the Barrier from the comfortable Cafeteria, picnic on the riverside embankment. Enjoy beautiful views from the riverside walk. Visit the shop which stocks a large selection of souvenirs, books and Barrier information. There is a children’s play area suitable for 4- to 12- year olds, located adjacent to the riverside walk. A visit to the spectacular Thames Barrier is a (v) _______experience.

(ii)______

Do you still live in _____ Bristol? 

Parents whose children show a special interest in a particular sport have a difficult decision to  (i) _____  about their children’s career. Should they allow their children to train to become top sportsmen and women? For many children, it means starting very young and school work, going out with friends and other interests have to take second place. Il’s very difficult to explain to a young child why he or she has to train for five hours a day, even at the weekend, when (ii) _____of his or her friends are playing. Another problem is of course money. In many countries, money for training is available from the government for the very best young sportsmen and women. If this help cannot be given, it means that it is the parents (iii) _____ have to find the time and the money to support their child’s development- and sports clothes, transport to competitions, special equipment etC. can all be very expensive. Many parents are understandably worried that it is dangerous to start serious training in a sport at an early age. Some doctors agree that young (iv) _____ may be damaged by training before they are properly developed.Professional trainers, however, believe that it is only by starting young that you can reach the top as a successful sports person. What is clear is that very (v) _____  people reach the top and both parents and children should be prepared for failure even after many years of training.

(iv)______

What’s in a name? In the case of the secretary, it can be something rather surprising to call a secretary “anyone who handle correspondence, keeps records and docs clerical work for others”. But while this particular job definition looks a bit (i) _____, the word’s original meaning is a hundred times more exotic and perhaps more appropriate. The word itself has been with US since the 14th century and comes the mediaeval Latin word secretaries meaning “Something hidden”. Secretaries started out as those members of staff with knowledge hidden from the ones mysteriously operating the secret machinery of organizations.A few years ago “Something hidden” probably meant kept out of sight, lucked away with all the other secretaries and typists. A good secretary was an unremarkable one, efficiently (ii) _____ orders, and then returning mouse-like to his or her station behind the typewriter, but, with the (iii) _____ of new technology, the job effectively upgraded itself and the role has changed to one closer to the original meaning. The skills required are more demanding and more technical. Companies are (iv) _____ that secretarial staff should already be highly trained in, or at least familiar with, a range of word processing packages. The professionals in the recruitment business see all these developments as improving the jobs which secretaries are being asked to do. It may also encourage a dramatic (v) _____ in office practice. In the past it was usual to regard the secretary as almost dehumanized, to be seen and not heard.

(iii)_______

Choose a, b, c or d that best completes each unfinished sentence:

I had forgotten all about it because I had been so ____ with other things.

My family is the most important thing in my life. I won’t let my work ………me and my family. 

Smart shoes that adjust their size throughout the day could soon be available. A prototype of such a shoe has already been produced and a commercial (i) _____ may be in production within a few years. The shoe contains sensors that constantly check the amount of (ii) _____ left in it. If the fool has become too large, a tiny valve opens and the shoe expands slightly. The entire control system is about 5mm square and is located inside the shoe. This radical shoe (iii) _____ a need because the volume of the average foot can change by as much as 8% during the course of the day. The system is able to learn about the wearer’s feet and build up a picture of the size of his or her feet throughout the day. It will allow the shoes to change in size by up to 8% so that they always fit (iv) _____. They are obviously more comfortable and less likely to cause blisters. From an athlete’s point of view, they can help improve performance a little, and that is why the first use for the system will find a place in other household items, from beds that automatically change to fit the person sleeping in them, to power tools that (v) _____themselves to the user’s hand for better grip. There is no reason why the system couldn’t be adapted for use in hundreds of consumer possessions.

(iv)_____

The internet is like a huge city, full of many different kinds of places and people. As a real city, there are certain places which are suitable for youngsters and others which need to be avoided. The Internet neither belongs to (i) _____ is controlled by anyone person, organisation or government. It gives all of US the opportunity to create material for others to seC. On the other hand, as in ordinary life, there are those who might use it for illegal (ii) _____. The freedom of the Net offers exciting opportunities for youngsters and, (iii) _____ being aware of the possible dangers and taking steps to avoid them, they can happily explore that online world in safety. Common sense will certainly help children to use the Internet safely.It is preferable, for example, for parents to get to know (iv) _____ their children are meeting online and make sure they never give our personal information about themselves. Although it is an excellent tool for learning, playing and communicating and others, youngsters should not be allowed to become so involved that they forget other activities important to their development. Obviously, surfing as a family activity is the best solution, so that any problems that are fond can be discussed together. Parents need to thinks about safetv issues and aerree on a set of rules. óJust as youngsters are given instruction on road (v) _____, they also need to be instructed on how to travel safely along that superhighway.

(iv)______

The Penny Black is the name of the world’s postage stamp. It was introduced by the U.K. in 1840 and is perhaps the most famous stamp ever issued. It has a (i) _____  of the young Queen Victoria and because of its colour, and its price of one penny, it is known as the “Penny Black”. Before 1840, postage rates for delivery of letters in the U.K. depended on the (ii) _____  the letter had to travel and the number of sheets of paper used. Furthermore, at that time it was not possible to pay for your letter before you sent it. The postage had to be paid by the receiver (iii) _____ than the sender of the letter. The Penny Black changed everything: al the rate of one penny, letters that did not weigh more than half an ounce could be sent to any destination in the U.K.Nowadays, Penny Black stamps are not all that rare although they are (iv) _____ regarded by stamp collectors. About 68 million of these stamps were issued between 1840 and 1841, and it is thought that about 1.5 million of these survive today. The price of the stamp today varies according to whether it has been used or not and its condition. A line used copy can be bought for around 77 pound or less, while unused examples are quite rare and sold for 2,000 pound or more. To honour the U.K. for having issued the world’s first postage stamp, the Universal Postal Union has made an exception regarding its rule that the name of the country must (v) _____ on a stamp. No British stamp to date has ever had the country name on it.

(v)______

Can you imagine what life would be like if there were no telephone? You could not call up your friends on the phone and talk to them. If fire (i) _______   out in your house you could not call the fire department. If somebody was sick, you could not call a doctor. In our daily life, we need to (ii) _______ with one another. We need do this mostly by speaking to other people and listening to what they have to say to us, and when you are close (iii) _______ them you can do this very easily. However, our voices will not travel very far even when we shout. The man who made this possible was Alexander Graham Bell, a Scotsman, bom in Edinburgh in 1847. Bell, a teacher of visible speech who later moved to Canada, (iv) _______ all his spare time experimenting. So enthusiastic was he in his researeh for a means of sending speech by electricity that he left much time for his day – to – day work and at one lime was (v) _______ penniless.

(iv)______-

What do you think about his new car? 

" .............................."   .

They had never come .........such a beautiful little village before 

What does an elephant eat on typical day? Layang – Layang, an elephant at London Zoo, has a good appetite. Her keeper describes what she ate yesterday. “Breakfast (i) _____ of a kilo of dog biscuits mixed with 750g of dried horse food with extra vitamins, hay, bread, bananas apples, oranges, potatoes, carrots and cabbage. Zoo food is always of a (ii) _____standard! “During the morning, the daily supply of branches is delivered. Layang -Layang is particularly fond of cherry and apple, so she was given four big (iii) _____. She chewed the twiggy bits and used the rest as toys. Lunch was another kilo of dog biscuits, more bread, vegetables and fruit. Most of this comes from local supermarkets who give us stock that otherwise they would (iv) _____. After lunch she ate more branches. We have to make sure she doesn’t run out of these. Some visitors to the zoo aren’t very sensible and feed laying- Layang unsuitable things. If she swallows paper and plastic, her stomach hurts. “Supper was another kilo of dog biscuits, 750g of dried horse food, 350g of linseed oil to (v) _____ healthy skin and hair and 500g of vitamin E. Layang-Layang cats a lot but she never puts onweight. “If she feels like a snack during the night, Layang-Layang has some hay and more branches.”

(iii)______

In the future, people could live in “smart homes” that will tell them when to wake up or remind them to (i) _____  the front door. These homes will be equipped with electronic sensors connected to a computer that will remind people to take their medicine or turn off the oven. This computerized system, with about thirty sensors will be (ii) _____ to talk and negotiate with the tenant. It will also have the ability to (iii)  out if it is doing something that might be harmful. The aim of the “smart home” is to allow the elderly to live independently in their own homes for as long as possible, instead of moving into nursing homes. The number of people living into their 80s is expected to increase dramatically in the next few decades. As a result, there will probably be a great demand for these homes, which will enable the elderly to keep their independence and privacy. In addition to reminding them about things they may have forgotten to do, the system would contact a volunteer in (iv) _____ of illness or danger. At the moment a bioengineer at Brunei University near London is working with several housing associations, communication companies and charities in order to make this (v)     _____ home a reality. Although he is planning to put up new homes and apartments with the system, he says that it would also be possible to change existing homes, too.

(v)______-

lí’you’re interested in having the trip of a lifetime, but also doing something useful at the same time, then why not try joining a Grccnforcc expedition as a volunteer. Grccnforcc, which was (i) _____ in 1997, is an international researeh agency that gathers information about the wildlife and natural habitats in various parts of the world. There is a qualified biologist in (ii) _____ of each team of volunteers and these carry out surveys all year round in some of the world’s remotest and most beautiful places. Volunteers come from all walks of life. The minimum age is 18 years, but there is no upper age (iii)  _____. No previous experience is necessary as Greenforce provides full training in animal identification and survey methods. You’ll need to be somebody who enjoys the outdoor life, however, as working in remote locations can be challenging. You’ll also need to be (iv) _____ about wildlife and prepared to learn a lot about the place you visit. Each expedition lasts for ten weeks, and training begins in the UK with a residential weekend where you can get a taste of expedition life and meet up with some of your team mates, as (v) _____ as learning about first- aid and basic survival skills. Each volunteer contributes 2,550 towards the cost of the expedition, but past volunteers say it is worth every penny.

(iv)_______

Smart shoes that adjust their size throughout the day could soon be available. A prototype of such a shoe has already been produced and a commercial (i) _____ may be in production within a few years. The shoe contains sensors that constantly check the amount of (ii) _____ left in it. If the fool has become too large, a tiny valve opens and the shoe expands slightly. The entire control system is about 5mm square and is located inside the shoe. This radical shoe (iii) _____ a need because the volume of the average foot can change by as much as 8% during the course of the day. The system is able to learn about the wearer’s feet and build up a picture of the size of his or her feet throughout the day. It will allow the shoes to change in size by up to 8% so that they always fit (iv) _____. They are obviously more comfortable and less likely to cause blisters. From an athlete’s point of view, they can help improve performance a little, and that is why the first use for the system will find a place in other household items, from beds that automatically change to fit the person sleeping in them, to power tools that (v) _____themselves to the user’s hand for better grip. There is no reason why the system couldn’t be adapted for use in hundreds of consumer possessions.

(v)_____

Dad turned on _____ radio to listen to _____ news. A. a/a B. a/the C. the/the D. the / a 

Stories about how people somehow know when they are being watched have been going around for years. However, lew (i) _______ have been made to investigate the phenomenon scientifically. Now, with the completion of the largest ever study of the so-called staring effect, there is impressive evidence that this is a recognizable and genuine sixth sense. The study involved hundreds of children. For the experiments, they sat with their eyes covered and with their backs to other children, who were told to either stare at them or look away. The results consistently showed that the children who could not see were able to (ii) _______ when they were being stared at. In a total of 18,000 trials (iii) _______ worldwide, the children correctly sensed when they were being watched almost 70% of the time. The experiment was repeated with the added precaution of putting the children who were being watched outside the room, separated from the starers by the windows. This was done just in case there was some (iv) _______ going on, with the children telling each other whether they were looking or not. This prevented the possibility of sounds being transmitted between the children. The results, though less impressive, were more or less the same. Dr. Sheldrake, the biologist who designed the study, believes that the results are (v) _______ enough to find out through further experiments precisely how the staring effect might actually come about.

(iii)_______

Teaching English as a foreign language can be a great way to travel the world and earn money at the same time. However, some graduates actually like idea of (i) _______  a career in teaching English, and there are numerous courses at various levels, from the basic certificate to the Diploma or even the master’s. To find the right course, a good place to start is TEFL.com – an internet site with lots of relevant information and helpful (ii)_______  including a full list of places in the UK offering courses. The site also offers assistance to qualified graduates (iii)_______  finding work. When deciding a full list of places, what to do is to look at what your needs are. If you want a career in leaching English, then definitely find one designed for that (iv) _______  , such as an MA or diploma; but if you want to travel around the world, then do a shorter course that will supply you with teaching skills. Some countries will employ people without a teaching qualification as long as the teacher is a (v) _______ speaker of English. However, most countries now expect a qualification. It is advisable to make sure that the course that you want to do is recognized and that it includes a period of teaching practice. This is important in preparing people to be English language teachers.

(ii)______