Choose a, b, c or d that best completes each unfinished sentence:

I had forgotten all about it because I had been so ____ with other things.

People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(iii)_______

We must make .......  some stories to explain our absence.

The arehaeologist Howard Carter died in Egypt only five months after uncovering the tomb of King Tutankhamen in the Upper Valley of the Nile. Twenty-five others involved in the project also died within a year of the excavation of the tomb. Newspapers al the time (i) _____ the deaths to the Mummy’s Curse after a journalist (ii) _____ to have found a hieroglyphic inscription at the entrance of the tomb.

The writer Sir Arthur Conan Doyle, creator of the famous fictional detective Sherlock Holmes, also advanced the story, insisting that a “pharaoh’s curse” was (iii) _____ for the deaths. Doctors have long speculated that they fell victim to some sort of bacteria, but now Dr. Nicola Di Paolo, a kidney disease expert and amateur arehaeologist has obtained the first clinical proof the (iv) _____ growth of a highly toxic microscopic Fungus. “In tombs which have been closed for centuries, air and damp may penetrate minute cracks in the walls, permitting the growth of poisonous moulds”, Di Paulo said recently. He speculated that an explorer who entered a tomb that had been closed for centuries without using a mask must have inhaled dust full of toxins from the mould. Similarly, he said, researehers handling the mummy and other objects found in Tutankhamen’s tomb could have breathed in the toxic mould. While small quantities are thought to be harmless, Di Paolo said (v) _____ exposure could be fatal, causing severe degeneration of the kidneys and liver.

(ii)_____-

Travelling abroad is getting easier and easier for young people nowadays. If you take the time to talk to travel (i) _____.and shop around, some really good deals can be found. Eurorail and interrail are two travel cards which allow people aged 20 or under, unlimited travel in Europe, mainly by train. It’s quite a good idea to plan your (ii) _____ before you set off. Most young travelers stay on campsites or in youth hostels, as they are quite cheap. Unbelievable bargains can be found by last-minute bookings for charter flights. Remember to (iii) _____.with your luggage two hours before take-off forinternational flights. But don’t take too much with you or you won’t be able to carry it to the bus or taxi that will take you to your hotel. It is advisable to carry traveler’s cheques rather than cash, and keep them in a money belt around your waist. Look after your passport and tickets carefully. If disaster (iv) ______ .and all your valuables are stolen, contact your nearest (v) _____   .There they’ll help you with all the paperwork and make sure you get home safely.

(v)_____

Keeping fit and healthy may seem difficult, but there are few easy-to-follow guidelines. Firstly, a balanced diet is absolutely essential. This means selecting food that is (i) ______ in salt and sugar.

Experts recommend reducing the amount of fat in your diet as too much can lead to heart problems. They also suggest increasing the (ii) ______ of high fiber food we cat. This comes in the form of fresh fruit, vegetables, whole meal bread and pasta. As well as being packed (iii) ______ vitamins and minerals, they are delicious, too. Secondly, it’s important to fit exercise into your daily routine. This can be done by simply walking as much as possible and climbing stairs instead of (iv) ______           the lift. Exercise is necessary to maintain a healthy body, as well as increasing energy levels and making you feel generally filler and happier. Finally, slaying relaxed is important for good health. Too much stress can lead to a variety of illnesses, from headaches to high blood pressure. (v) ______ possible, do things you enjoy and treat yourself occasionally. So the message is simple enjoy yourself but learn to respect your body, too. It’s all a question of getting the balance right.

(iii)______

She wasted much time  .......  her old pair of shoes.

Stress is our body’s reaction to events or conditions that we cannot easily manage or control. When we are troubled by something, we usually experience some types of stress. There are thousand conditions that (i) _______ us to become tense. These may be major and horrible lighting for our lives in a war, being imprisoned or facing death. On the other hand, minor (ii) _______ in our daily lives cause stress as well: waiting in lines, taking a quiz, or asking for or accepting a date. Although we usually think of stress as something caused by unpleasant events, pleasant happenings also bring stress. As a new researeh is done on the effects of stress, new techniques are developed to help (iii) _______ with anxiety. One aid is to plan for situations that wc know will be stressful. Some imagine the event before it happens, thus preparing their minds and bodies for the tension. Others pretend they are on a pleasant beach (iv) _______ in the sunshine; soon their bodies relax and tension melts away. Other people believe strenuous exercise helps the body handle the problems of daily life. It matters very little which method we use to relax; what docs matter is finding the time to temporarily reduce the (v) _______ of modem life on our brain and body.

(i)________

I accused him………………….stealing my scooter. 

Sainsbury’s, one of Britain’s leading supermarkets, are deeply concerned about (i) _____  out theirresponsibilities regarding the environment. They claim that many of their customers want to buy products that don’t have a negative environmental (ii) _____. Due to this, more than 50 per cent of their own­ brand products are environmentally friendly. Furthermore, Sainsbury’s have been using recycled cardboard packaging for years on such things as breakfast cereals and biscuits. Many of their stores also offer customers the opportunity to recycle their own packaging. They have (iii) _____ them with special recycling bins for paper, glass and even shoes. These bins are supplied by the local authority and are in display at the front of most major stores. (iv) _____ from many other environmental projects which they are involved in, Sainsbury’s also encourage their customers not to use plastic carrier bags, with their Bag for life and Penny Back offers. In the first scheme, the orange reusable Bag for life bags cost lOp, and when they wear out, customers can take them back to the store and (v) _____ a free bag in return. In the second scheme, customers get a penny back for every plastic carrier bag they reuse. Via this second scheme, they gave 640,000 penny back to customers last year, of which more than half ended up in Sainsbury’s charity boxes.

(v)______

 Paul and Mary have been dating for two weeks and he is asking her to go out for dinner.

Paul: “Would you like to have dinner with me?”

Mary: “  ..............  ”

Years ago there were many social rules and etiquette procedures involving introductions. Some formal introductions between two people were (i) _______ by letter by third party. A person had to be very careful to weigh the importance of social class or status, age, and gender when deciding (ii) _______  person should be presented or introduced to the other person first. However, times have changed, and most of the social rules about introducing older people to younger ones, women to men, and those in higher positions to those in lower positions have changed, too. Many people now feel much more (iii) _______ about making introductions. In most situations, handshaking is (iv) _______ , but these days it is more often done than not-especially in formal social or business settings. It’s very common for one person (or both) to extend a hand when meeting someone. If you are in this situation, and you are offered a hand to shake, you should grasp it firmly and shake it briefly. People often tend to make some (v) _______ about someone according to their handshakes, so make sure yours is not too weak or limp, not too hard, and not too long-lasting. It should be firm and brief.

(v)_______

Please dream ………….. a solution for this problem. 

There’s extensive historical evidence that our ancestors may have witnessed a massive invasion of Unidentified Flying Objects encroaching on their territories. These extraterrestrials are (i) _______ to have come into touch with the ancient earthly populations and helped them erect numerous magnificent structures or even establish glamorous empires. However, the present – day fascination with UFO was only instigated by the first widely (ii) _______ American sighting in Idaho in 1947. Since that time, countless other close encounters have been reported both by highly credible witnesses such as top – class pilots and less credible ones such as ordinary civilians. Thousands of people around the world maintain having come (iii) _______ to the visitors from outer space or to have been abducted for a scientific study inside their flying saucers. Although most of theseaccounts have been dismissed as fantasy or hallucinations, there’s (iv) _______ criticism from the public and media for ignoring the subject for too long. To many people, rejecting even the most inexplicable sightings or UFO encounters as luminous artificial objects, natural phenomena like auroras or even as meteorological balloons and satellites seems to be an irresponsible approach. Most of us would prefer to believe that there extraterrestrial guests are arriving from some remote galaxies to establish a peaceful relationship and possibly give us a fair warning against the consequences of our wasteful lifestyles. Yet, there’s another theory (v) _______ that the visitors’ attitude towards mankind isn’t so conciliatoryas the terrestrial populations. Doubtless, flying saucers still continue to be observed in many places of the world, triggering the imagination of UFO – maniacs. But, a large percentage of such sightings will remain beyond explanation until more convincing evidence is supplied by the true experts.

(iii)______-

There are a variety of causes that can contribute directly or indirectly to the extinction of a species or groups of species. Just as each species is unique, and so is each extinction. The causes (i) _______ each are varied – some subtle and complex, others obvious and simple. Most simply, any species that is unable to (ii) _______ or reproduce in its environment, and unable to move to a new environment where it can do so, will (iii) _______ out and become extinct. Extinction of a species may come suddenly when a healthy species is wiped out completely, as when toxic pollution makes its entire diversity unlivable; or may occur gradually over thousands or millions of years, such as when a species gradually loses out in (iv) _______ lor food to better adapted competitors. The question of whether more extinction in the fossil record has been caused by evolution or by catastrophe is a subject of discussion. When taking about species extinction that has been raised, most experts concern with the (v) _______ of climate change and technological disasters. Currently, environmental groups and some governments are concerned about the extinction of species caused by human beings and are attempting to combat further extinctions through various ways of conservation programs. Humans can cause extinction of a species through overharvesting, pollution, habitat destruction, introduction of new predators and food competitors, overhunting, and other influences.

(iv)_____

For all the talk of what humankind has done to cause destruction to the planet, we should not forget that nature itself is a powerful force, capable of doing damage on a huge scale. The greenhouse (i) _____ and the hole in the ozone layer are indeed made worse by the industrialized society we live in. However, we must remember that there are certain species of plant and animal which, quite naturally, (ii) _____ offgases that are very harmful to the atmosphere. And only fifty years ago in London, hundreds of people died from the smog which hung over the River thames. What is interesting here is that, yes, smoke and gases from industry, vehicles and fossil (iii) _____  were ingredients in this deadly mixture. The other vital ingredient, though, was the completely natural fog, and who would have thought that could be harmful? In the early days of the industrial revolution, poets, painters and philosophers described how the polluted urban skies made them think of the end the world. Well, towards the end of the nineteenth century, the volcanic eruption of Krakatoa nearly made it happen! Though of tons of dust and ash were thrown into the air and, for years afterwards, there were red sunsets caused by the light filtering through this natural pollution. Remembering scientists pet theory about the dinosaurs (iv) _____ out because of a huge volcanic eruption, we were lucky that humankind survived this time. So next time you look out from your garden or balcony and see a beautiful red sunset, think of the possibilities. It could be the result of our activities poisoning the air we breathe, or it might just be (v) _____ turning on the radio to check there haven’t been any major eruptions lately!

(iii)______

Daisy: “Would you like to visit Ha Long Bay this summer?”

Peter: “........................."

Earthquakes are amongst the most destructive natural disasters. They usually (i) _____ without any warning and result in a great (ii) _____ of life and an enormous demolition of buildings. Additionally, they may cause devastating landslides or create gigantic tidal waves which, in fact, are colossal walls of water smashing into seashores with such force that they are (iii) _____ of destroying coastal cities.

However, the vast majority of fatalities and serious injuries come about when buildings collapse. Most frequently, the earthquake lasts 30 to 60 seconds, so usually there is no time to avert the mortal (iv) _____ once the shaking starts. The savage forces of an earthquake trigger (v) _____ a complex chain reaction in the building structure when it is shaken, lifted, pushed or pulled. A building’s height, its shape and construction materials are the most significant factors deciding about the survival or collapse of the structure and, consequently, about the life or death of its inhabitants.

(iii)_______

Just as more English is being taught in primary schools worldwide, so there are a growing number of language schools in English- speaking countries that are offering courses are (i) _______ to 11 – year – olds and upwards, with a few that cater for children as young as seven. But what is a (ii) _______ age to start sending children abroad to study? After all, even adult learners find the experience of traveling to a strange country and encountering people who speak a bare (iii) _______ language challenging. A great deal depends on how a child has been (iv) _______ up. For example, if they have been exposed to new things and have already stared to learn independence, then they are likely to enjoy the experience. In addition, children who have previously travelled abroad with their parents will be well prepared to undertake a study (v)_________ _______ in an English – speaking country on their own. Getting used to the idea that other countries have different customs and cultures is an important stage in the process of learning a foreign language.

(iv)______

- “Do you feel like going to the stadium this afternoon

- “ ...............   ”

History is full of inventions that looked good at the time, but which nobody wanted to buy. New ideas may fail for one of several reasons. Firstly, there are those which do not (i) _____ work very well when put to the lest. Then, there are the ideas which are good in themselves, but which do not fulfill a real (ii) _____. In other words people can do without them, so do not buy them. A third group are those which prove to be too expensive to manufacture. But none of these reasons explains why, in the 1990s, no new technology was (iii) _____ in replacing (iv) _____ for the home. During this time, a number of alternative technologies were invented that could have replaced the CD, but none of them (v) _____ on. The new ideas worked, were not costly to make and would have provided consumers with higher quality recordings. Despite all this, few people bought them. And this can only be explained by the fact that people who had invested in CD players and discs of their favorite music did not think the improvement in quality on offer was great enough to make it worth the effort and expense ofchanging.

(ii)_______