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Minh had a terrible headache.________ , he went to school.

 

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Vietnam’s football team received a “rock-star” welcome in Hanoi yesterday, (1)_______ losing to Uzbekistan in the 2018 U23 Asian Championship Final. Thousands of supporters flocked to the streets from Noi Bai Airport to Hanoi’s city center to greet the team bus, (2)________the Vietnamese PM’s reception for the team by five hours. A home-coming celebration was also held at My Dinh National Stadium, where all 40,000 seats were filled with thousands more waiting outside to see the players. Their (3)______ at the U23 Asian Cup made the players “overnight celebrities in the football-crazy nation”, AFP wrote. Various Korean outlets, including Korea Times, Sportal Korea and Hani, have also expressed amazement at the way football fans have celebrated their national team’s achievement, and at the same time, hailed the team’s performance at the tournament (4)_____ “heroic” and “like a fairy tale”. According to Sportal Korea, the team made an “impressive achievement” at the Asian tournament. “The red flags were being waved everywhere on the streets, and the cheering went on until late,” Hani wrote. The Korea Times also added that Vietnam’s success at the Asian Cup had brought Vietnamese football and Korean football “closer”. More importantly, it is the success (5)_____unites the country on so many levels

Read the following passage and choose the best answer for each blank.

In the western customs (26) _____ hands is the customary form of greeting, but in China a nod of the head or (27) _____ bow is sufficient. Hugging and kissing when greeting are uncommon. Business cards are often (28) _____ and yours should be printed in your own language and in Chinese. Also, it is more respectful to present your card or a gift or any other article using (29) _____ hands. The Chinese are (30) _____ applauders. You may be greeted with group clapping, even by small children. When a person is applauded in this practice it is the custom for that person to return the applause or a "thank you." When walking in public places, direct eye (31) _____ and staring is uncommon in the larger cities, especially in those areas accustomed to foreign visitors. (32) _____, in smaller communities, visitors may be the subject of much curiosity and therefore you may notice some stares. (33) _____ speaking, the Chinese are not a touch-oriented society, especially true for visitors. So, avoid (34) _____ or any prolonged form of body contact. Public displays of affection are very rare. On the other hand, you may note people of the same sex walking hand-in-hand, which is simply a gesture of friendship. Do not worry about a bit of pushing and shoving in stores or when groups board public buses or trains. In this case, (35) _____ are neither offered or expected. The Chinese will stand much closer than Westerners.

(29) _____

Read the following passage and mark the letter A, B, C or D to indicate the correct answer to each of the questions.

The poaching crisis wiping out Africa's elephants is costing the continent's economies millions in lost tourism revenue, according to a new study. Researchers looked at visitor and elephant data across 25 countries, and modeled financial losses from fewer visitors in protected areas due to the illegal wildlife trade, which has caused elephant numbers to plummet by more than 100,000 in the last decade. (A)

The study team combined visitor numbers across 164 protected areas in 25 countries in forest and savannah elephants, and elephant population data from 2009 to 2013, to reach a “per elephant" value in terms of tourism income.

They concluded that Africa was most likely losing $26m in tourism revenue a year. (B) Around $9m of that is lost from tourists' direct spending, such as staying at hotels and buying crafts, with the rest through indirect value in the economy such as farmers and other suppliers supporting the tourist industry.

The study, published in the journal Nature Communications, found that in most cases the revenue losses were higher than paying for stronger anti-poaching measures to keep elephant populations stable. (C) Dr. Robin Naidoo, the paper's lead author and , senior conservation wildlife scientist at WWF and his team found. In the case of central Africa's forest elephants, which are harder for tourists to see and therefore attract fewer visitors, the costs of protecting them exceed the benefits from tourism. Demand from south-east Asia has seen the price of ivory triple since 2009 and it is estimated that one elephant is killed every 15 minutes. (D) Corruption, a lack of resources, and, most importantly, increasingly sophisticated poachers have hamstrung African countries' efforts to stem the trade.

Naidoo said that the research was not suggesting economic issues should be the only consideration when protecting elephants, but framing the poaching crisis as a financial one could motivate African governments and communities.

“It gives an additional reason for some groups of people, who may not necessarily be motivated by intrinsic reasons for conversation, to engage with biodiversity conservation. It makes it clear to them that it's not just in the best interests of the world to conserve this stuff, but tangible reasons for a whole different group," he said.

Which of the following statements is TRUE?

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200 years ago there were less than one billion humans living on earth. Today, according to UN calculations there are over 7 billion of us. Recent estimates suggest that today’s population size is roughly equivalent to 6.9% of the total number of people ever born. This is the most conspicuous fact about world population growth: for thousands of years, the population grew only slowly but in recent centuries, it has jumped dramatically. Between 1900 and 2000, the increase in world population was three times greater than during the entire previous history of humanity—an increase from 1.5 to 6.1 billion in just 100 years. How the world population is changing is of great importance for humanity’s impact on the Earth’s natural environment, but it also gives reasons to hope for a good future. This is because we have a bigger team of better educated people who can contribute to the solutions that improve global well-being. A picture of the world population in the very long-run shows extremely rapid growth. Indeed, for a long time the world population grew at an increasing rate. However, if we focus on the last couple of decades, we see that this pattern no longer holds, as the annual rate of population growth has been recently going down. 1962 saw the growth rate peak at 2.1%, and it has since fallen to almost half. A long historical period of accelerated growth has thus come to an end. Based on these observations, world history can be divided into three periods marked by distinct trends in population growth. The first period, pre-modernity, was a very long age of very slow population growth. The second period, beginning with the onset of modernity— which was characterized by rising standards of living and improving health—had an increasing growth rate that continued to rise through 1962. Today, the second period is over, and the third period is unfolding; the population growth rate is falling and will likely continue to fall, leading to an end of population growth towards the end of this century.  
1. What is the passage mainly about?

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According to the American Red Cross, there’s a 97% chance that someone you know will need a blood transfusion. Blood donors — especially donors with certain blood types — are always in demand. To donate blood, the American Red Cross requires that people be at least 17 years old and weigh more than 110 pounds. (In some states, the age is 16 with a parent’s permission.) Donors must be in good health and will be screened for certain medical conditions, such as anemia. Donors who meet these requirements can give blood every 56 days. Blood donation starts before you walk in the door of the blood bank. Eat a normal breakfast or lunch — this is not a good time to skip meals — but stay away from fatty foods like burgers or fries. And be sure to drink plenty of water, milk, or other liquids. Before donating, you’ll need to answer some questions about your medical history, and have your temperature, pulse, blood pressure, and blood count checked. The medical history includes questions that help blood bank staff decide if a person is healthy enough to donate blood. They’ll probably ask about any recent travel, infections, medicines, and health problems. Donated blood gets tested for viruses, including HIV (the virus that causes AIDS), hepatitis B, hepatitis C, syphilis, and West Nile virus. If any of these things are found, the blood is destroyed. Because blood can be infected with bacteria as well as viruses, certain blood components are tested for contamination with bacteria as well.  Are there any risks? A person can’t get an infection or disease from giving blood. The needles and other equipment used are sterile and they’re used only on one person and then thrown away. The U.S. Food and Drug Administration (FDA) regulates U.S. blood banks. All blood centers must pass regular inspections in order to keep operating. Sometimes people who donate blood notice a few minor side effects like nausea, lightheadedness, dizziness, or fainting, but these symptoms usually go away quickly. The donor’s body usually replaces the liquid part of blood (plasma) within 72 hours after giving blood. It generally takes about 4–8 weeks to regenerate the red blood cells lost during a blood donation. An iron-fortified diet plus daily iron tablets can help rebuild a donor’s red blood supply. The Red Cross estimates that 15% of all blood donors in the United States are high school or college students — an impressive number when you consider you have to be 16 or 17 to donate blood. If you are eligible and want to donate blood, contact your local blood bank or the American Red Cross for more information on what’s involved. You could save someone’s life.  
4. The word “that” in paragraph 3 refers to _____________

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It is unnecessary for ____ to do this task. It's not ours.

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In 1988, a year before the Soviet Union collapsed, the 13th National Congress of the  Communist Party of Vietnam adopted a resolution to have “more friends and fewer enemies”. So it was not surprising when Vietnam expressed interest in joining ASEAN as early as 1992, or when it did in fact join in July 1995.   Vietnam’s membership of the grouping integrated its security with the whole of Southeast Asia and created a favourable environment for economic development. This, in turn, raised Vietnam’s global image, leading to increased cooperation with multiple players in the region and greater bargaining clout with super powers like the United States and China. As an ASEAN member, Vietnam has worked hard to secure peace and reconciliation among Southeast Asian nations, which were once deeply divided by war. Vietnam was the first Indochinese country to join ASEAN, and its move helped end confrontation between the Indochinese bloc and ASEAN. Vietnam has also helped ASEAN partner with non-regional players.  Vietnam also led efforts within ASEAN to ensure regional security. Soon after becoming a member, Vietnam signed the Treaty on the Southeast Asian Nuclear-WeaponFree Zone and was one of the founding members of the ASEAN Regional Forum. But the most proactive steps by Hanoi towards regional stability have revolved around disputes in the South China Sea. A direct claimant in the dispute, Vietnam, along with the Philippines, has made constant efforts to put the South China Sea on ASEAN’s agenda, ensuring conflict is dealt with in a constructive way. Vietnam has shown constant support for the Declaration on the Conduct of Parties in the South China Sea, ASEAN’s Six-Point Principles on the East Sea, and the soon-to-be-concluded Code of Conduct of Parties in the East Sea. Vietnam calls for the settlement of disputes by peaceful means on the basis of international law and the 1982 United Nations Convention on the Law of the Sea — including through regulations on respecting exclusive economic zones and the continental shelf of coastal countries. Vietnam has remained committed to ASEAN since it joined in 1995 and Vietnam is beginning to integrate further with the global community, and  cooperation with ASEAN will always be an important pillar in its foreign policy. But Vietnam’s interest in ASEAN is not
limited to security issues. Its leadership also drives efforts toward an ASEAN Economic Community (AEC). 
8. Which of the following can be inferred from the passage?

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The costs and benefits of global warming will vary greatly from area to area. For (1)_________ climate change, the balance can be difficult to assess. But the larger the change in climate, (2)__________ more negative the consequences will become. Global warming will probably make life harder, not easier, for most people This is mainly because we have already built enormous infrastructure based on the climate we now have. People in some temperate zones may (3)______ from milder winters, more abundant rainfall, and expanding crop production zones. But people in other areas will suffer from increased heat waves, coastal erosion, rising sea level more erratic rainfall, and droughts. The crops, natural vegetation, and (4) ________ and wild animals (including seafood) that sustain people in a given area may be unable to adapt to local or regional changes in climate. The ranges of diseases and insect pests that are limited by temperature may expand, if other environmental conditions are also favorable. In its summary report on the impacts of climate change, the Intergovernmental Panel on Climate Change stated, “(5)________ as a whole, the range of published evidence indicates that the net damage costs of climate change are likely to be significant and to increase over time.”

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We find that bright children are rarely held back by mixed- ability teaching. On the contrary, both their knowledge and experience are enriched. We feel that there are many disadvantages in streaming pupils. It does not take into account the fact that children develop at different rates. It can have a bad effect on both the bright and the not-so-bright child. After all, it can be quite discouraging to be at the bottom of the top grade! Besides, it is rather unreal to grade people just according to their intellectual ability. This is only one aspect of their total personality. We are concerned to develop the abilities of all our pupils to the full, not just their academic ability. We also value personal qualities and social skills, and we find that mixed- ability teaching contributes to all these aspects of learning. In our classrooms, we work in various ways. The pupils often work in groups; this gives them the opportunity to learn to co-operate, to share, and to develop leadership skills. They also learn how to cope with personal problems as well as learning how to think, to make decisions, to analyze and evaluate, and to communicate effectively. The pupils learn from each other as well as from the teachers. Sometimes the pupils work in pairs; sometimes they work on individual tasks and assignments; and they can do this at their own speed. They also have some formal class teaching when this is appropriate. We encourage our pupils to use the library, and we teach them the skills they need in order to do this effectively. An advanced pupil can do advanced work; it does not matter what age the child is. We expect our pupils to do their best, not their least, and we give them every encouragement to attain this goal.
4. Which of the following is NOT mentioned in the passage?

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NASA continues to plan a flight to Mars. The technological challenge is immense, first  of all, because it will be very difficult to carry tons of material for the construction of a habitat. This is why NASA is looking for alternative solutions, such as the possibility of growing structures out of fungi to become our future homes in the stars. The concept of these “houses” is based on three distinct layers. The first is made of ice. It must protect people from radiation, but also provide the resources necessary for the second layer. This is made of photosynthesizing microbes or cyanobacteria, which produce oxygen for astronauts and nutrients for the final layer of mycelia. That last layer of mycelia is what organically grows into a sturdy home, first activated to grow in a contained environment and then baked to kill the lifeforms.  Researchers have already experimented with creating objects using mycelia. A team from Stanford and Brown universities grew a stool as part of a myco-architecture project at NASA’s Ames research center in 2018. After two weeks of growth, the stool looked like something that would have been long forgotten in a refrigerator. It was then baked that leads to a clean and functional piece of furniture. From the point of view of space conquest, mushrooms could also be used to filter water for future explorers and extract minerals. Once these prototypes are designed for other worlds, we can bring them back to ours. Building this kind of housing could reduce the huge carbon footprint of the construction industry. This research project is still in its infancy, but it shows us how scientists are able to broaden horizons, and it’s exciting.
3. According to paragraph 1, what is the discussed objective for NASA’s space nresearch?

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Esperanto is what is called a planned, or artifiial, language. It was created more than a century ago by Polish eye doctor Ludwik Lazar Zamenhof. Zamenhof believed that a common language would help to alleviate some of the misunderstandings among cultures. In Zamenhof's fist attempt at a universal language, he tried to create a language that was as uncomplicated as possible. This fist language included words such as ab, ac, ba, eb, be, and ce.This did not result in a workable language in that these monosyllabic words, though short, were not easy to understand or to retain. Next, Zamenhof tried a different way of constructing a simplified language. He made the words in his language sound like words that people already knew, but he simplifid the grammar tremendously. One example of how he simplifid the language can be seen in the suffies: all nouns in this language end in o, as in the noun amiko, which means "friend", and all adjectives end in -a, as in the adjective bela, which means "pretty". Another example of the simplifid language can be seen in the prefi mal-, which makes a word opposite in meaning;theword malamiko therefore means "enemy", and the word "malbela" therefore means "ugly" in Zamenhof's language. In 1887, Zamenhof wrote a description of this language and published it. He used a pen name, Dr. Esperanto, when signing the book. He selected the name Esperanto because this word means "a person who hopes" in his language. Esperanto clubs began popping up throughout Europe, and by 1950, Esperanto had spread from Europe to America and Asia. In 1905, the First World Congress of Esperanto took place in France, with approximately 700 attendees from 20 different countries. Congresses were held annually for nine years, and 4,000 attendees were registered for the Tenth World Esperanto Congress scheduled for 1914, when World War I erupted and forced its cancellation. Esperanto has had its ups and downs in the period since World War I. Today, years after it was introduced, it is estimated that perhaps a quarter of a million people are flent in it. This may seem like a large number, but it is really quite small when compared with the billion English speakers and billion Mandarin Chinese speakers in in today's world. Current advocates would like to see its use grow considerably and are taking  steps to try to make this happen.
4. The expression "popping up" in pragraph 3 could be best replaced by:

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College is a new and different experience for me. I’m away from home, so I have  many things to adjust to. Being on my own, talking with friendly people, and having Fridays off - these are just some things I like about college.  Living at college, first of all, gives me a sense of responsibility, of being on my own. My parents are not around to say, “No, you’re not going out tonight.” Or “Did you finish your homework?” Everything I do has to be my decision, and that gives me the responsibility of handling my own life. During the second week I was at college, I had to go out and look for a bank where I could open an account. Before that I looked in the phone book since I had no clue about any banks around here or where they were located. Someone told me to go to a bank named Continental Federal Savings. And I had to make my own decision - whether to have a checking or saving account and whether or not to get a card. I’m on my own to make my own decisions.  I also love to have Fridays off. I wouldn’t be able to deal with five days of classes in a row. I love to sleep in. One Thursday night, my roommates and I went to Georgetown. We got in rather early the next morning, and my roommates and I decided to sleep in, something I couldn’t do in high school.  I do like things about college - being on my own and having Fridays off, but this doesn’t mean I don’t think about things at home. Although I like college, I can still get homesick: New York is a pretty good place, too. 
1. What is the passage mainly about?

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Few political and social issues generate as much passion and controversy as immigration. One of the most prominent concerns among anti-immigration campaigners is the idea that immigration breaks down the host society’s cultural traditions and harms its cultural identity. Central to these debates is what academics call “acculturation”. This term refers to behavioural or psychological changes in immigrants or their descendants that follow migration. They are typically changes that make behaviour or ways of thinking more similar to members of the adopted society. Recent studies typically measure behavioural or psychological traits in first generation migrants, second generation migrants, and non-migrants who have been living in the host area for several generations. The evidence suggests that acculturation is common, but generational. While first generation migrants typically retain the values of their society of origin, later generations shift about 50% of the way from their parents’ values towards nonmigrant values. This even occurs in communities that form large, cohesive minorities. Migration with no acculturation breaks down distinct host cultures. This is the scenario envisioned by anti-immigration campaigners. Even a little migration, without acculturation, soon creates a homogeneous worldwide blend of the cultural traits that were originally unique to different societies. But adding just a small amount of acculturation to the simulations could preserve cultural differences. For example, even for relatively high migration rates where ten per cent of the society migrates in each time period, just a 20% probability of acculturation is needed to maintain distinct cultural variation between societies. This suggests that the 50% acculturation level observed in the real-world is strong enough to preserve distinct cultures.  These results held for both “neutral” traits such as dress or dance, and for costly cooperative traits, such as building bridges or paying taxes, where individuals pay initial costs to benefit the entire society. Much concern over immigration centres on the latter – that immigrants take benefits without paying costs. There were, however, levels of migration at which no level of acculturation could preserve cultural traditions. When 50% or more of the societies migrate, then distinct traditions cannot be maintained. While this exceeds modern levels of migration, we might think of historical cases of colonisationas examples where high levels of migration broke down traditions. Whatever future research finds, it would surely be better if immigration policy and media coverage of immigration, were better informed by the available evidence concerning migrant acculturation  
5. According to paragraph 4, under what circumstance does acculturation have no effect on original culture?

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Deforestation is the clearing, destroying, or otherwise removal of trees through  deliberate, natural or accidental means. It can occur in any area densely populated by trees and other plant life, but the majority of it is currently happening in the Amazon rainforest. The loss of trees and other vegetation can cause climate change, desertification, soil erosion, fewer crops, flooding, increased greenhouse gases in the atmosphere, and a host of problems for indigenous people.  Deforestation occurs for a number of reasons, including: farming, mostly cattle due to its quick turn around; and logging for materials and development. It has been happening for thousands of years, arguably since man began converting from hunter/gatherer to agricultural based societies, and required larger, unobstructed tracks of land to accommodate cattle, crops, and housing. It was only after the onset of the modern era that it became an epidemic.  One of the most dangerous and unsettling effects of deforestation is the loss of animal and plant species due to their loss of habitat; not only do we lose those known to us, but also those unknown, potentially an even greater loss. Seventy percent of Earth’s land animals and plants live in forests, and many cannot survive the deforestation that destroys their homes. The trees of the rainforest that provide shelter for some species also provide the canopy that regulates the temperature, a necessity for many others. Its removal through deforestation would allow a more drastic temperature variation from day to night, much like a desert, which could prove fatal for current inhabitants. In addition to the loss of habitat, the lack of trees also allows a greater amount of greenhouse gases to be released into the atmosphere. Presently, the tropical rainforests of South America are responsible for 20% of Earth’s oxygen and they are disappearing at a rate of 4 hectares a decade. If these rates are not stopped and reversed, the consequences will become even more severe.  The trees also help control the level of water in the atmosphere by helping to regulate the water cycle. With fewer trees left, due to deforestation, there is less water in the air to be returned to the soil. In turn, this causes dryer soil and the inability to grow crops, an ironic twist when considered against the fact that 80% of deforestation comes from small-scale agriculture and cattle ranching.  Further effects of deforestation include soil erosion and coastal flooding. In addition to their previously mentioned roles, trees also function to retain water and topsoil, which provides the rich nutrients to sustain additional forest life. Without them, the soil erodes and washes away, causing farmers to move on and perpetuate the cycle. The barren land which is left behind in the wake of these unsustainable agricultural practices is then more susceptible to flooding, specifically in coastal regions. Coastal vegetation lessens the impact of waves and winds associated with a storm surge. Without this vegetation, coastal villages are susceptible to damaging floods.
5. The following are negative effects of deforestation, EXCEPT __________

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Nam: What do you personally do to keep fit? - Lan: ____

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Do you know which country __________ the 2022 World cup?

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Ask about “the population problem” to people of a certain age, and the first and perhaps only thing that comes to mind is the “population bomb” or “population explosion.” And they would be right - for their time. In the second half of the 20th century, rapid population growth - especially but not exclusively in the developing countries - created unprecedented increases in the number of people on the earth. And this growth was accompanied by crowding, malnutrition, disease, and poverty. Indeed, for many Americans, the coming “population explosion” was, along with the Cold War, the most unsettling fact about our world. But “population problems” have been part of American discourse for over 100 years. In the 1930s and 1940s, for instance, many observers feared that depopulation due to plummeting birth rates would cause chronic economic depression as the numbers of U.S. consumers and workers declined. In the 1920s, the U.S. “population problem” was rapid urbanization, reflected in a 1920 census count showing that for the first time more than onehalf the population lived in urban areas. Rural incumbents in the House of Representatives, fearing they would be voted out of office by their new urban constituents, succeeded in blocking reapportionment of the House’s seats on the basis of the census counts as mandated by the U.S. Constitution. The century’s first “population problem” was mass xenophobia about immigration. Beginning in 1880, wave after wave of European immigrants was creating congestion and social change at an unprecedented rate. In response to widespread anxiety and anger, Congress in 1924 passed the country’s most restrictive immigration legislation ever. Each problem was based in hard numbers. Each generated private emotions and public fears. Each suffered exaggeration and manipulation. And each commanded the attention of opinion leaders and elected officials.  
4. According to paragraph 2, what were the two problems mentioned as population concerns?

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Most languages have several levels of vocabulary that may be used by the same speakers. In English, at least three have been identified and described. Standard usage includes those words and expressions understood, used, and accepted by a majority of the speakers of a language in any situation regardless of the level of formality. As such, these words and expressions are well defined and listed in standard dictionaries. Colloquialisms, on the other hand, are familiar words and idioms that are understood by almost all speakers of a language and used in informal speech or writing, but not considered acceptable for more formal situations. Almost all idiomatic expressions are colloquial language. Slang, refers to words and expressions understood by a large number of speakers but not accepted as appropriate formal usage by the majority. Colloquial expressions and even slang may be found in standard dictionaries but will be so identified. Both colloquial usage and slang are more common in speech than writing. Colloquial speech often passes into standard speech. Some slang also passes into standard speech, but other slang expressions enjoy momentary popularity followed by obscurity. In some cases, the majority never accepts certain slang phrases but nevertheless retains them in their collective memories. Every generation seems to require its own set of words to describe familiar objects and events. It has been pointed out by a number of linguists that three cultural conditions are necessary for the creation of a large body of slang expressions. First, the introduction and acceptance of new objects and situations in the society; second, a diverse population with a large number of subgroups; third, association among the subgroups and the majority population. Finally, it is worth noting that the terms "standard", "colloquial", and "slang" exist only as abstract labels for scholars who study language. Only a tiny number of the speakers of any language will be aware that they are using colloquial or slang expressions. Most speakers of English will, during appropriate situations, select and use three types of expressions.
3. The word "obscurity" in paragraph 3 could best be replaced by:

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The knock–on effect of volunteering on the lives of individuals can be profound. Voluntary work helps foster independence and imparts the ability to deal with different situations, often simultaneously, thus teaching people how to (1) _______ their way through different systems. It therefore brings people into touch with the real world, and hence, equips them for the future. Initially, young adults in their late teens might not seem to have the expertise or knowledge to impart to athare that attencher or an ariculturalist or a nurse would have, (2) ________ they do have many skills can help others. And in the absence of any particular talent, their energy and enthusiasm can be harmes the benefit (3) _______ their fellow human beings, and ultimately themselves. From all this, the gain to any community no matter how many volunteers are involved is (4)_______ . Employers will generally look favorably on people (5) _______have shown an ability to work as part of team. It demonstrates a willingness to learn and an independent spirit, which would be desirable qualities in any employee.

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The aviation industry, especially the commercial aviation sector, is constantly striving to improve both the way it works and its customer satisfaction. It has begun using artificial intelligence. Though AI in the aviation industry is still in the nascent stage, some progress has been made already as certain leading carriers invest in AI. To make a long story short, AI can redefine how the aviation industry goes about its work. In 2017, American Airlines conducted an app development competition with the goal of having an app developed for making baggage screening easier for passengers. The competition, named HackWars, was themed upon artificial intelligence, drones and augmented and virtual reality. The winner, known as “Team Avatar,” developed an app that would not only allow passengers determine their baggage size before arriving at the airport, but also prepay any potential baggage-related expenses. United Airlines is using Amazon’s Alexa to have certain common customer queries answered. In September 2017, United announced a collaboration with Alexa. The feature is known as the United skill. To get started, all passengers need to do is to  add the United skill to their Alexa app and then start asking questions. Alexa answers common queries correctly, such as the status of a flight by number, check-in requests and availability of Wi-Fi on a flight. The reviews so far have been mixed, which points to the fact that there is a learning curve, and it is still a long way to go before AI can fully handle customer assistance. Tracking progress is an enormous challenge that airlines will face. The first thing they need to do is to develop analytics that will help them develop and process accurate data. However, that in itself is a challenge. What kind of analytics will help? For example, customer satisfaction is going to be one of the most important factors in success. What kind of analytics will determine that airlines have been improving on customer satisfaction parameters? AI needs huge investments, and probably the biggest risk in this is smaller, especially budget airlines are going to miss out on reaping the benefits of AI fully. Does that mean that the performance of the smaller carriers will be impacted? That might not be the case, because we might be moving toward more acquisitions and mergers. Bigger airlines will have a massive appetite for acquiring smaller airlines with an eye on the market. It is not all gloom and doom though, because smaller airlines like Southwest have already shown some initiatives toward embracing AI. It is surprising that a sector as important as aviation has woken up to AI so late. As AI in aviation picks up its pace, there could probably be a few mergers, acquisitions or even closure of small airlines which will not be able to afford the investments. Now, AI seems the best option to take aviation to the next level.
7. Which of the following does the word “that” in paragraph 5 refer to?