Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrases that best fits each of the numbered blanks.
Most educational specialists believe that early schooling should provide children with an (56)..........of their own abilities and the self-confidence to use their abilities. One approach recognised by many (57)........... as promoting these qualities is the Montessori method, first practised by Maria Montessori of Italy in the early 1900s. Nancy McCormick Rambusch is credited with (58)........... the method in the United States, where today there are over 400 Montessori schools.
The  method  helps  children  learn  for  themselves by (59)........ them with instructional materials and tasks that facilitate acts of discovery and manipulation. Through such exploration, children develop their sense of touch and learn (60)............ to do everyday tasks without adult assistance. Other benefits include improvement in language skills, and acquaintance with elements of science, music, and art.

(59).............................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   For centuries, time was measured by the position of the sun with the use of sundials. Noon was recognized when the sun was the highest in the sky, and cities would set their clock by this apparent solar time, even though some cities would often be on a slightly different time. Daylight Saving Time (DST), sometimes called summer time, was instituted to make better use of daylight. Thus, clocks are set forward one hour in the spring to move an hour of daylight from the morning to the evening and then set back one hour in the fall to return to normal daylight.

   Benjamin Franklin first conceived the idea of daylight saving during his tenure as an American delegate in Paris in 1984 and wrote about it extensively in his essay, "An Economical Project." It is said that Franklin awoke early one morning and was surprised to see the sunlight at such an hour. Always the economist, Franklin believed the practice of moving the time could save on the use of candlelight, as candles were expensive at the time.

   In England, builder William Willett (1857–1915) became a strong supporter for Daylight Saving Time upon noticing blinds of many houses were closed on an early sunny morning. Willet believed everyone, including himself, would appreciate longer hours of light in the evenings. In 1909, Sir Robert Pearce introduced a bill in the House of Commons to make it obligatory to adjust the clocks. A bill was drafted and introduced into Parliament several times but met with great opposition, mostly from farmers. Eventually, in 1925, it was decided that summer time should begin on the day following the third Saturday in April and close after the first Saturday in October.

   The U.S. Congress passed the Standard Time Act of 1918 to establish standard time and preserve and set Daylight Saving Time across the continent. This act also devised five time zones throughout the United States: Eastern, Central, Mountain, Pacific, and Alaska. The first time zone was set on "the mean astronomical time of the seventy-fifth degree of longitude west from Greenwich" (England). In 1919, this act was repealed.

   President Roosevelt established year-round Daylight Saving Time (also called War Time) from 1942–1945. However, after this period, each state adopted its own DST, which proved to be disconcerting to television and radio broadcasting and transportation. In 1966, President Lyndon Johnson created the Department of Transportation and signed the Uniform Time Act. As a result, the Department of Transportation was given the responsibility for the time laws. During the oil embargo and energy crisis of the 1970s, President Richard Nixon extended DST through the Daylight Saving Time Energy Act of 1973 to conserve energy further. This law was modified in 1986, and Daylight Saving Time was reset to begin on the first Sunday in April (to spring ahead) and end on the last Sunday in October (to fall back).

The word “devised” in paragraph 4 is closest in meaning to

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

In my experience, freshmen today are different from those I knew when I started as a counselor and professor 25 years ago. College has always been demanding both academically and socially. But students now are less mature and often not ready for the responsibility of being in college.

It is really too easy to point the finger at parents who protect their children from life’s obstacle. Parents, who handle every difficulty and every other responsibility for their children writing admission essays to picking college courses, certainly may contribute to their children’s lack of coping strategies. But we can look even more broadly to the social trends of today.

How many people do you know who are on medication to prevent anxiety or depression? The number of students who arrive at college already medicated for unwanted emotions has increased dramatically in the past 10 years. We, as a society, don’t want to “feel” anything unpleasant and we certainly don’t want our children to “suffer”.

The resulting problem is that by not experiencing negative emotions, one does not learn the necessary skills to tolerate and negotiate adversity. As a psychologist, I am well aware of the fact that some individuals suffer from depression and anxiety and can benefit from treatment, but I question the growing number of medicated adolescents today.

Our world is more stressful in general because of the current economic and political realities, but I don’t believe that the college experience itself is more intense today than that of the past 10 years. What I do think is that many students are often not prepared to be young “adults” with all the responsibilities of life.

What does this mean for college faculty and staff? We are required to assist in the basic parenting of these students – the student who complains that the professor didn’t remind her of the due date for an assignment that was clearly listed on the syllabus and the student who cheats on an assignment in spite of careful instructions about plagiarism.

As college professors, we have to explain what it means to be an independent college student before we can even begin to teach. As parents and teachers we should expect young people to meet challenges. To encourage them in this direction, we have to step back and let them fail and pick themselves up and move forward. This approach needs to begin at an early age so that college can actually be a passage to independent adulthood.

According to the writer, students’ difficulties to cope with college life are partly due to ____________.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
According to sociologists, there are several different ways in which a person may become recognized as the leader of a social group in the United States. In the tamily, traditional cultural patterns confer leadership on one or both of the parents. In other cases, such as friendship groups, one or more persons may gradually emerge as leaders, although there is no formal process of selection. In larger groups, leaders are usually chosen formally through election or recruitment.
Although leaders are often thought to be people with unusual personal ubility, decades ot research have failed to produce consistent evidence that there is any category ot “natural leaders”. It seems that there is no set of personal qualities that all leaders have in common; rather, virtually any person may be recognized as a leader if the person has qualities that meet the needs ot that particular group.
Furthermore, although it is commonly supposed that social groups have a single leader, research suggests that there are typically two different leadership roles that are held by different individuals. Instrumental leadership is leadership that emphasizes the completion of tasks by a social group.
Group members look to instrumental leaders to “get things” done.” Expressive leadership, on the other hand, is leadership that emphasizes the collective well-being of a social group’s member. Expressive leaders are less concerned with the overall goals of the group than with providing emotional support to group members and attempting to minimize tension and conflict among them. Group members expect expressive leaders to maintain stable relationships within the group and provide support to individual members.
Instrumental leaders are likely to have a rather secondary relationship to other group members. They give orders and may discipline group members who inhibit attainment of the group’s goals. Expressive leaders cultivate a more personal or primary relationship to others in the group. They offer sympathy when someone experiences difficulties or is subjected to discipline, are quick to lighten a serious moment with humor, and try to resolve issues that threaten to divide the group. As the differences in these two roles suggest, expressive leaders generally receive more personal affection from group members; instrumental leaders, if they are successful in promoting group goals, may enjoy a more distant respect.

In mentioning “natural leaders” in the second paragraph, the author is making the point that

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the questions.
For hundreds of years, giving flowers have been a social means of communication. In the United States, flowers are often given during rites of passage, for commemorating special occasions or as a heartfelt gift between loved ones and friends. Flower gifting also occurs in most countries around the world. However, the meanings and traditions often vary.
While students traditionally gave their favorite teacher an apple in past years, in China, teachers are given flowers. Peonies are by far the  flower most often  given  in  China. They are also quite popularly used for weddings. Strangely, potted plants are not considered a pleasant gift among Asian cultures. The people believe that like a plant confined by a pot, the gift  symbolizes a binding or restriction.
In Russia, in lieu of giving birthday presents, the guest of honor receives a single flower or an unwrapped bouquet. Floral arrangements or baskets are not given. Russians celebrate a holiday known as Woman's Day. Traditional gifts include red roses, hyacinths or tulips. When   there is a funeral or other occasion where someone wishes to express sympathy, carnations, lilies or roses are given in circular configurations, which signify the transition of birth, life and death to   rebirth. In this instance, the color of choice is commonly yellow. For joyous occasions, arrangements and bouquets generally contain an odd number of flowers.
In the times of ancient Rome, brides carried flowers to scare away evil spirits and encourage fertility. The Dutch believed that flowers were food for the soul. When invited to someone's home in Great Britain, it is tradition to bring a gift of flowers. All types are acceptable except white lilies, which are usually seen at funerals. Unlike the United States, red roses are a symbol of love.
Flowers are generally gifted in odd numbered increments regardless of the occasion. However, the Brits also have superstitions regarding the number 13, so the number is avoided.
In the southern region of the continent, flowers are traditionally given during Christmas. Egyptians are much more conservative and restrict flower gifting to funerals and weddings. While certain flowers may have significant meanings for some, flowers in Las Vegas and across the United States flowers are an accepted gift for any reason desired.

What does the topic mainly discuss?

Read the following passage and mark A, B, C, or D to indicate the correct answer to each of the blanks.
Volunteering is generally considered an (1).............. activity and is intended to promote goodness or improve human quality of life. In return, it produces a feeling of self-worth and respect, rather than money. To volunteer simply means to be motivated and give your time or energy to work forwards an undertaking or cause you are interested in.  Volunteering (2).......... individuals the chance to explore avenues that would not usually be open to them. This experience enables an exchange of culture and social contact between volunteers and those who benefit. When children volunteer, they often find themselves in a position where responsibility is required. They gain (3)..........when they know they’ve made a real contribution to a project. Research shows those who volunteer just one hour a week are 50 percent less likely to abuse drugs or alcohol, smoke cigarettes or engage in destructive behaviour. (4)............ my humble opinion, voluntary work needs to be integrated into the school curriculum.We need to motivate young people and make sure we create a culture or social activism where we insist that people help their community to empower others, (5)................ themselves.

(2)..............................

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the questions:
Every summer, when the results of university entrance exam come out, many newspaper stories are published about students who are top-scorers across the country. Most portray students as hard- working, studious, smart and, generally, from low-income families. They are often considered heroes or heroines by their families, communes, villages and communities, And they symbolise the efforts made to lift them, and their relatives, out of poverty. The students are often too poor to attend any extra-classes, which make their achievements more illustrious and more newsworthy. While everyone should applaud the students for their admirable efforts, putting too much emphasis on success generates some difficult questions.
If other students look up to them as models, of course it's great. However, in a way, it contributes to society's attitude that getting into university is the only way to succeed. For those  who fail, their lives are over. It should be noted that about 1.3 million high school students take    part in the annual university entrance exams and only about 300,000 of them pass. What's about the hundreds of thousands who fail? Should we demand more stories about those who fail the exam  but succeed in life or about those who quit university education at some level and do something else unconventional?
"I personally think that it's not about you scoring top in an entrance exam or get even into Harvard. It's about what you do for the rest of your life," said Tran Nguyen Le Van, 29. He is the founder of a website, vexere.com, that passengers can use to book bus tickets online and receive tickets via SMS. His business also arranges online tickets via mobile phones and email. Van dropped out of his MBA at the Thunderbird School of Global Management in Arizona in the United States. His story has caught the attention of many newspapers and he believes more coverage should be given to the youngsters who can be role-models in the start-up community. Getting into university, even with honours, is just the beginning. We applaud them and their efforts and obviously that can give them motivation to do better in life. However, success requires more than just scores," Van said. Van once told a newspaper that his inspiration also came from among the world's most famous drop-outs, such as Mark Zuckerberg of Facebook or Bill Gates who also dropped out of Harvard University.
Alarming statistics about unemployment continues to plague us. As many as 162,000 people with some kind of degree cannot find work, according to Labour Ministry's statistics this month. An emphasis on getting into university does not inspire students who want to try alternative options. At the same time, the Ministry of Education and Training is still pondering on how to reform our exam system, which emphasises theories, but offers little to develop critical thinking or practice. Vu Thi Phuong Anh, former head of the Centre for Education Testing and Quality Assessment at Vietnam National University in Ho Chi Minh City said the media should also monitor student successes after graduation. She agreed there were many success stories about young people, but added that it was imbalanced if students taking unconventional paths were not also encouraged.
Vietnam is, more than ever, in desperate need of those who think outside the box. Time for us to recognise talent, no matter where it comes from or how.

The word "plague" in paragraph 4 is closest in meaning to    _.

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word for each of the blanks.
These days, most people in Britain and the US do not (1)........ very formal clothes. But sometimes it is important to wear the right thing.
Many British people don't think (2)........... clothes very much. They just like to be comfortable. When they go out to enjoy themselves, they can wear almost anything. At theatres, cinemas and concerts you can put on (3).............. you like from elegant suits and dresses to jeans and sweaters. Anything goes, as long as you (4)......... clean and tidy.
But in Britain, as well as in the US, men in offices usually wear suits and ties, and women wear dresses or skirts (not trousers). Doctors, lawyers and business people wear quite formal clothes. And in (5)............hotels and restaurants men have to wear ties and women wear smart dresses.

(1)...........................................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
U.N. diplomats abandoned efforts to draft a treaty that would outlaw human cloning. They will likely settle for a weaker statement, and won’t seek a widespread ban, officials said. The debate began when Italy introduced a document into the UN. to stop any attempt at cloning human life. The Belgians objected to the use of the term “human life” in the document, because they feared it would put a stop to all forms of human cloning.
[1] There is near universal support among the United Nations’ 191 members for a ban on reproductive cloning-creating cloned babies. [2] Many countries have wrestled over whether to allow cloning for stem cell and other types of research. [3] Indeed, many researchers believe that stem cells could be used to repair nerve tissue or cure diseases, including Alzheimer’s. [4] Stem cells are taken from embryos and cloned, but extracting these cells kills the embryo. Opponents say that this is equal to murder.

Why are some countries “wrestling” over whether to ban cloning or not?

I am delighted to inform you that Voyacon has been selected as one of this year’s Code Touch Magazine’s Top 25 Emerging Technology Firms. We will be ---139--- your company in our September issue. This is considered a great honor by our readers, as our list includes only ---140--- that advance the industry in significant ways.

As Voyacon’s founder, could you e-mail us a digital photograph of yourself to use in the article?---141---. We could need to receive it ---142--- August 5. Otherwise, we will use a public-domain photo. Thanks for your help, and congratulations.

142.................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
As the twentieth century began, the importance of formal education in the United States increased. The frontier had mostly disappeared and by 1910 most Americans lived in towns and cities. Industrialization and the bureaucratization of economic life combined with a new emphasis upon credentials and expertise to make schooling increasingly important for economic and social mobility. Increasingly, too, schools were viewed as the most important means of integrating immigrants into American society.
The arrival of a great wave of southern and eastern European immigrants at the turn of the century coincided with and contributed to an enormous expansion of formal schooling. By 1920 schooling to age fourteen or beyond was compulsory in most states, and the school year was greatly lengthened. Kindergartens, vacation schools, extracurricular activities, and vocational education and counseling extended the influence of public schools over the lives of students, many of whom in the larger industrial cities were the children of immigrants. Classes for adult immigrants were sponsored by public schools, corporations, unions, churches, settlement houses, and other agencies.
Reformers early in the twentieth century suggested that education programs should suit the needs of specific populations. Immigrant women were once such population. Schools tried to educate young women so they could occupy productive places in the urban industrial economy, and one place many educators considered appropriate for women was the home.
Although looking after the house and family was familiar to immigrant women, American education gave homemaking a new definition. In preindustrial economies, homemaking had meant the production as well as the consumption of goods, and it commonly included income-producing activities both inside and outside the home, in the highly industrialized early-twentieth-century United States, however, overproduction rather than scarcity was becoming a problem. Thus, the ideal American homemaker was viewed as a consumer rather than a producer. Schools trained women to be consumer homemakers cooking, shopping, decorating, and caring for children "efficiently" in their own homes, or if economic necessity demanded, as employees in the homes of others. Subsequent reforms have made these notions seem quite out-of-date.A

According to the passage, early-twentieth century education reformers believed that .

Choose the option A, B, C or D that best answers the question about the passage:

"Students must apply for a place before attending any class. Applications, whether by post or in persons, are dealt with strictly in the order they are received at the Adult Education Office. You can apply:

 + By post: use the card provided with the exact fee. You will be accepted on the course unless it is full, in which case we will inform you. An acknowledgement will not be made nor a receipt sent unless you provide a stamped addressed envelope. Receipts will normally be given out at the first class.
 + In person: Call at the Adult Education Office (ground floor, Block C) between approximately 9.00 am and 3.30 pm (2.30 pm on Fridays) or at the College Reception Desk (at the main entrance) at other times (in the evenings until about 7.30 pm, not on Fridays).
 Students should note that popular classes may be full well before the course is due to start, so early application is strongly advised to avoid disappointment.
 => For the autumn term, applications will be accepted by post or in person from 1st August.
=> For the spring term, applications will be accepted from 1st December.
=> For the summer term, applications will be accepted from 1st April."

5. The word “acknowledgement” would probably mean _________

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
In the North American colonies, red ware, a simple pottery fired at low temperatures, and stone ware, a strong, impervious grey pottery fired at high temperatures, were produced from two different native clays. These kinds of pottery were produced to supplement imported European pottery. When the American Revolution (1775-1783) interrupted the flow of the superior European ware, there was incentive for American potters to replace the imports with comparable domestic goods. Stoneware, which had been simple utilitarian kitchenware, grew increasingly ornate throughout the nineteenth century, and in addition to the earlier scratched and drawn designs, threedimensional molded relief decoration became popular. Representational motifs largely replaced the earlier abstract decorations. Birds and flowers were particularly evident, but other subjects---lions, flags, and clipper ships---are found. Some figurines, mainly of dogs and lions, were made in this medium. Sometimes a name, usually that of the potter, was die-stamped onto a piece.
As more and more large kilns were built to create the high-fired stoneware, experiments revealed that the same clay used to produce low-fired red ware could produce a stronger, paler pottery if fired at a hotter temperature. The result was yellow ware, used largely for serviceable items; but a further development was Rockingham ware---one of the most important American ceramics of the nineteenth century. (The name of the ware was probably derived from its resemblance to English brown-glazed earthenware made in South Yorkshire.) It was created by adding a brown glaze to the fired clay, usually giving the finished product a mottled appearance. Various methods of spattering or sponging the glaze onto the ware account for the extremely wide variations in color and add to the interest of collecting Rockingham. An advanced form of Rockingham was flint enamel, created by dusting metallic powders onto the Rockingham glaze to produce brilliant varicolored streaks.
Articles for nearly every household activity and ornament could be bought in Rockingham ware: dishes and bowls, of course; also bedpans, foot warmers, cuspidors, lamp bases, doorknobs, molds, picture frames, even curtain tiebacks. All these items are highly collectible today and are eagerly sought. A few Rockingham specialties command particular affection among collectors and correspondingly high prices.

What was special about flint enamel?

Choose the correct answer  A, B, C or D to the blank space in the following passage:

"If you want to (1)…… your best in an exam, you should be relaxed and so one of the best things to do is to take regular (2)….. even if they are only for a few minutes. During revision time, you (3)….. take some time off to go for a walk or play your (4)…..  sport. It is a mistake to (5)….. up all physical activity. Exercise can (6)…. you to relax. You should (7)….  at least twenty minutes doing something different every day. Parents don’t like it when their teenage children spend (8)…..  on the phone, but, in fact, (9)…. to a friend is very good for you; parents think that children are (10)…. time and money; but research says talking to friends gives you a chance to relax, and this will make the time you spend studying more effective."

3. During revision time, you (3)….. take some time off to go for a walk

Read the passage and decide whether the statement is true or false.

The Owners of the "News”

The role of the media is essentially defined by the manipulation of information-oriented towards the control of "public opinion", but their goals are not social as described in the mythology of "journalistic objectivity".

The famous ethical flags of journalism: fairness, objectivity and freedom of expression, are nothing more than myths concealing the billionaire media business that moves daily market information on a global scale. The process of manufacturing and distributing information is not motivated by the need to "inform" but by the capitalist need to sell news. To do this, the media, like any capitalist company, generates massive consumer needs in society and plots information strategies aimed at encouraging business growth, positioning themselves in order to successfully compete in the market.

First, information is a commodity to produce economic returns like any other commercial product offered in the capitalist market. In functional terms (and beyond the legend that is produced around it) the newspaper businesses are not guided by social purposes but for the pursuit of economic gain. Secondly, in the light of the strategic nature of the communication function to develop from the point of view of preservation of the "governance", system the media is a key tool for the control and manipulation of the economic, political and social processes.

In the news business, like any business venture, the media only works for those who can pay for their "informative" services. This is why a relationship of mutual survival between the media, governments and major economic groups exists. These groups decide what is news and what is not and use this strategy to control political, economic and social trends.

True or False:

The article suggests that the media manipulates information in order to control what the people believe.

Choose the best answer:
English is also an ________ language here in Singapore.

Read the passage and answer the questions 

Lunar New Year, or Tet, is considered the (1) ______ festival and holiday in Vietnam. All schools, companies, and factories are temporarily closed. It is the occasion for family (2) __________ when people return to their families. To prepare for this particular day, most Vietnamese people prepare by cleaning and (3) _____________ their houses as well as cooking delicious foods. There are a lot of special Vietnamese customs during this time that you could learn. For example, the (4) ________ of the first person visiting the house on the new year, wishing greetings of New Year, ancestral worship, and giving lucky money to elderly people and children. During Tet, Vietnamese people will visit their relatives, and go to pagodas and temples (5) ___________ for a better upcoming year.
2. It is the occasion for family (2) __________ when people return to their families.

Choose the best answer:
 It’s difficult ___________ an astronaut.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
Cities develop as a result of functions that they can perform. Some functions result directly from the ingenuity of the citizenry, but most functions result from the needs of the local area and of the surrounding hinterland (the region that supplies goods to the city and to which the city furnishes services and other goods). Geographers often make a distinction between the situation and the site of a city. Situation refers to the general position in relation to the surrounding region, whereas site involves physical characteristics of the specific location. Situation is normally much more important to the continuing prosperity of a city. If a city is well situated in regard to its hinterland, its development is much more likely to continue. Chicago, for example, possesses an almost unparalleled situation: it is located at the southern end of a huge lake that forces east-west transportation lines to be compressed into its vicinity, and at a meeting of significant land and water transport routes. It also overlooks what is one of the world’s finest large farming regions. These factors ensured that Chicago would become a great city regardless of the disadvantageous characteristics of the available site, such as being prone to flooding during thunderstorm activity.
Similarly, it can be argued that much of New York City’s importance stems from its early and continuing advantage of situation. Philadelphia and Boston both originated at about the same time as New York and shared New York’s location at the western end of one of the world’s most important oceanic trade routes, but only New York possesses an easy-access functional connection (the Hudson-Mohawk lowland) to the vast Midwestern hinterland. This account does not alone explain New York’s primacy, but it does include several important factors. Among the many aspects of situation that help to explain why some cities grow and others do not, original location on a navigable waterway seems particularly applicable. Of course, such characteristic as slope drainage, power resources, river crossings, coastal shapes, and other physical characteristics help to dertermine city location, but such factors are normally more significant in early stages of city development than later.

According to the passage, Philadelphia and Boston are similar to New York City in

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
According to sociologists, there are several different ways in which a person may become recognized as the leader of a social group in the United States. In the tamily, traditional cultural patterns confer leadership on one or both of the parents. In other cases, such as friendship groups, one or more persons may gradually emerge as leaders, although there is no formal process of selection. In larger groups, leaders are usually chosen formally through election or recruitment.
Although leaders are often thought to be people with unusual personal ubility, decades ot research have failed to produce consistent evidence that there is any category ot “natural leaders”. It seems that there is no set of personal qualities that all leaders have in common; rather, virtually any person may be recognized as a leader if the person has qualities that meet the needs ot that particular group.
Furthermore, although it is commonly supposed that social groups have a single leader, research suggests that there are typically two different leadership roles that are held by different individuals. Instrumental leadership is leadership that emphasizes the completion of tasks by a social group.
Group members look to instrumental leaders to “get things” done.” Expressive leadership, on the other hand, is leadership that emphasizes the collective well-being of a social group’s member. Expressive leaders are less concerned with the overall goals of the group than with providing emotional support to group members and attempting to minimize tension and conflict among them. Group members expect expressive leaders to maintain stable relationships within the group and provide support to individual members.
Instrumental leaders are likely to have a rather secondary relationship to other group members. They give orders and may discipline group members who inhibit attainment of the group’s goals. Expressive leaders cultivate a more personal or primary relationship to others in the group. They offer sympathy when someone experiences difficulties or is subjected to discipline, are quick to lighten a serious moment with humor, and try to resolve issues that threaten to divide the group. As the differences in these two roles suggest, expressive leaders generally receive more personal affection from group members; instrumental leaders, if they are successful in promoting group goals, may enjoy a more distant respect.

A “secondary relationship” mentioned in the last paragraph between a leader and the members of a group could best be characterized as

For the last three years we have charged the same wholesale prices for our baked goods, including cakes, pies, cookies, and brownies. We regret that sharply rising prices for our raw ingredients, such as sugar and fruit, have forced us to raise our prices by 5 percent ---135--- August 1. We have made every attempt to avoid this price increase. ---136---, we refuse to compromise on the quality of our products. Using the best ingredients available will allow us to provide the delicious desserts your restaurant guests have come to expect. -------137---.We appreciate your ---138--- and look forward to continuing to serve you.

136................