Read the following passage and choose the correct word or phrase that best fits each of  the questions.
Tourism is a big business. Millions of people around Europe spend their winters planning their destinations for the following summer, and their summers (1)....    to foreign climes for two weeks in the sun. They are the modern-day descendants of the aristocrats and the wealthy who would take months to complete the “Grand Tour” of Europe. But unlike their forefathers, tourists these days get a bad press. They're not (2)...... in the local culture, we're told they're just after the chance to behave a bit more  wildly than they do at home. What's more, they damage the local environment and don't respect the locals and their way of life.
But are tourists really to blame ? (3)........ is it the fault of the tourist industry, which has failed to provide reasonably-priced alternatives? And if the local resort only offers a succession of bars for the tourists to visit, can we really criticise them for not doing more cultural activities?
One holiday company, Far and Away, claims that tourists are crying out for more cultural holidays and believes that it has (4)....... to come up with a range of package holidays which are affordable, culturally interesting, and environmentally friendly. Their brochure, which is to be (5)......     later this month, offers  200 holidays based on cultural themes, including history and architecture, learning the language, meeting the locals.
(5).......................

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The word robot first appeared in a 1921 stage play by Czech writer Karel Capek. In the play, a man makes a machine that can think, which he calls a robot and which ends up killing its owner. In the 1940s, the American science fiction writer Isaac Asimov wrote a series of stories about robots and invented the term robotics, the science of robots. Meanwhile, in the real world, the first robots were developed by an engineer, Joseph F. Engelberger, and an inventor, George C. Devol. Together they started Unimation, a manufacturing company that produces the first real robot in 1961, called the Unimate. Robots of this type were installed at a General Motors automobile plant and proved to be a success. They worked reliably and saved money for General Motors, so other companies were soon acquiring robots as well.
These industrial robots were nothing like the terrifying creatures that can often be seen in science fiction films. In fact, these robots looked and behaved nothing like humans. They were simply pieces of computer-controlled machinery, with metal “arms” or “hands”. Since they were made of metal, they could perform certain jobs that were difficult or dangerous for humans, particularly jobs that involve high heat. And since robots were tireless and never got hungry, sleepy, or distracted, they were useful for tasks that would be tiring or boring for humans. Industrial robots have been improved over the years, and today they are used in many factories around the world. Though the use of robots has meant the loss of some jobs, at the same time other jobs have been created in the design, development, and production of the robots.

Which of the following is NOT mentioned as a characteristic of robots?

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The Singapore Science Centre is located on a six-hectare site in Jurong. At the centre, we can discover the wonders of science and technology in a fun way. Clap your hands and colorful bulbs will light up. Start a wheel spinning and it will set off a fan churning. It is a place to answer our curiosity and capture our imagination.
The centre features over four hundred exhibits covering topics like solar radiation, communication, electronics, mathematics, nuclear energy and evolution. It aims to arouse interest in science and technology among us and the general publiC. The centre is the first science one to be established in South East AsiA. It was opened in 1977 and it now receives an average of one thousand, two hundred visitors a day. The exhibits can be found in four exhibition galleries. They are the Lobby, Physical Sciences, Life Sciences and Aviation. These exhibits are renewed annually so as to encourage visitors to make return visits to the centre.
Instead of the usual “Hands off’ notices found in exhibition halls, visitors are invited to touch and feel the exhibits, push the buttons, turn the cranks or pedals. This is an interesting way to learn science even if you hate the subject. A Discovery Centre was built for children between the ages of three and twelve. This new exhibition gallery was completed in 1985. Lately this year a stone-age exhibit was built. It shows us about the animals and people which were extinct.

What can be the best title of the passage?

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Peru’s Inca Indians first grew potatoes in the Andes Mountains in about 200 BC. Spanish conquistadors brought potatoes to Europe, and colonists brought them to America. Potatoes are fourth on the list of the world’s food staples – after wheat, corn, and rice. Today, Americans consume about 140 pounds of potatoes per person every year, while Europeans eat twice as many.
One of our favourite ways to eat potatoes is in the form of potato chips. While Benjamin Franklin was the American ambassador to France, he went to a banquet where potatoes were prepared in 20 different ways. Thomas Jefferson, who succeeded Franklin as our French ambassador, brought the recipe for thick–cut, French fried potatoes to America. He served French fries to guests at the White House in 1802 and at his home, Monticello.
A native American chef named George Crum created the first potato chips on August 24, 1853, at Moon Lake Lodge in Saratoga, New York. He became angry when a diner complained that his French fries were too thick, so he sliced the potatoes as thinly as possible, making them too thin and crisp to eat with a fork. The diner loved them, and potato chips were born. In 1860, Chef Crum opened his own restaurant and offered a basket of potato chips on every table.
Joe “Spud” Murphy and Seamus Burke produced the world’s first seasoned crisps, cheese & onion and salt & vinegar chips, in the 1950s in Ireland. In the United Kingdom and Ireland, crisps are what we, in the United States, call potato chips, while their chips refer to our French fries. Ketchup–flavored chips are popular in the Middle East and Canada. Seaweed–flavored chips are popular in Asia, and chicken– flavored chips are popular in Mexico. Other flavors from around the world include: paprika, pickled onions, béarnaise, meat pie, chili crab, salmon teriyaki, borscht, Caesar salad, roasted sausage, firecracker lobster, roast ox, haggis and black pepper, olive, and spaghetti.

What happened in the 1950s?

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Charles Lindbergh was born in Detroit, Michigan, in 1902 but was raised on a farm in Minnesota, where his father was elected to the U.S. Congress in 1907. From then on, he spent his boyhood alternately in Washington, D.C. Detroit, and Little Falls, Minnesota. Because Lindbergh exhibited exceptional mechanical talent, in 1921 he was admitted to the University of Wisconsing to study engineering. However, the young man was seeking more challenging endeavors, and two years later he became a stunt pilot who performed feats at county fairs and public assemblies. This unusual and dangerous undertaking paid off handsomely in the sense that it allowed him to gain a diverse and well–rounded experience in aeronautics. He particularly delighted in what he called “wing–walking” and parachute jumping.
After a year of training as a military cadet, Lindbergh completed his program at the Brooks and Kelly airfields at the top of his class and earned the rank of captain.
Robertson Aircraft Corporation of St. Louis, Missouri, offered him employment as a mail pilot to run the routes between St. Louis and Chicago, and Lindbergh retained his position with the company until 1927. During this period, he set out to win the Raymond B. Orteig prize of $25,000 to be awarded to the first pilot to fly nonstop from New York to Paris. This ambition would irreversibly change his life and accord him a prominent place in the history of aviation.
Embarking on the greatest adventure of his time, Lindbergh left Roosevelt Field at 7:52 A.M. on May 20, 1927, and landed at Le Bourget Field at 5:24 P.M. the next day. Fearing that he would be unknown when he arrived, Lindbergh carried letters of introduction to dignitaries in Paris, but when his plane came to a stop, he was overwhelmed by tremendous welcoming crowds. He was decorated in France, Great Britain, and Belgium, and President Coolidge sent a specially designated cruiser, the Memphis, to bring him back, His accomplishments in aeronautics brought him more medals and awards than had ever been received by any other person in private life.

According to the passage, how old was Lindbergh when he carried out his challenging flight?

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There are many different metaphors used to describe culture. My favorite one is the iceberg. I think, it demonstrates so vividly what can happen to us if we believe only in the visible and ignore or underestimate the invisible part. The hidden part of our culture is that part which we know instinctively because we absorbed it from childhood on. It's handed down to us from generation to generation. We could also say, it's the "thinking" and "feeling" part of culture: habits, assumptions, attitudes, desires, values, tastes, etc.
Now, if we are in a new culture, our customary evaluations and interpretations are likely not to be on target because we see everything through our own cultural glasses. Imagine yourself in a new city trying to get around with a map from your own hometown. It wouldn't take long for you to get lost and completely frustrated! When we experience an encounter in the new culture that puzzles us, the most common reaction is to judge it through our own cultural glasses. 
I want to propose an alternate approach to our initial gut reaction. Instead of immediately and instinctively judging a situation through our own glasses, we might first just pause and notice what is happening and then realize that this is a cultural learning situation. Remember the iceberg metaphor! The new culture becomes your mirror that shows you a hidden part of your own culture. What an opportunity for personal growth and new insight! You can compare two different approaches, that of the new culture and of your own culture. This gives you a choice. Now you can decide what fits best for you or even take the best from both sides. 

According to paragraph 2, what is the most common reaction when experiencing cultural differences?

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Cooking shows on TV are usually all about exotic foods. Thanks to globalization, people everywhere are introducing their taste buds to dishes from every corner of the world. At the same time, other people are discovering that food from their area is the best kept secret. In the past few years, this movement of purchasing local produce keeps picking up steam because it offers a lot of benefits. For starters, local food is often tastier because it is fresher. Goods that are imported from abroad must be flown or shinped in from far away, so they naturally lose some of their freshness during the journey. A simple way to test this is to sample a banana from overseas versus one that was grown locally and compare the tastes. Imported goods must also be washed and packaged in plastic or other containers so they can survive the journey. These materials may cause the nutritional value of these goods to decline during the shipping process. Food safety is another reason why people are choosing local produce. Today's laws regarding foods vary from country to country. This causes confusion and makes it difficult to detect if any harmful pesticides were used. When you know the local farmer who grows your food and the fields that are used to produce it, the chances of it being contaminated are greatly reduced.
Buying local foods can also have beneficial impact on the environment. By supporting local growers, consumers can maintain green space and farmland in their communities. Buying locally also helps to build the local community. If farmers can sell directly to consumers instead of a middleman, they will earn more money for their families. Additional profits also enable farmers to better care for their soil and keep quality standards high. In the end, it is a win-win situation for both parties.
If you are interested in incorporating more local foods into your diet, you can start by attending a farmers' market in your area. This is an open market where farmers sell fruits, vegetables, and meat directly to the public. If you have any questions about the production process or quality of these goods, you can ask the farmers directly. Once you experience the freshness of local foods for yourself, it might be tough to go back to the supermarket.

The tone of the passage is     .

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How busy is too busy? For some it means having to miss the occasional long lunch; for others,     it means missing lunch altogether. For a few, it is not being able to take a "sickie" once a month. Then there is a group of people for whom working every evening and weekend is normal, and frantic is the tempo of their lives. For most senior executives, workloads swing between extremely busy  and frenzied. The vice-president of the management consultancy AT Kearney and its head of telecommunications for the Asia-Pacific region, Neil Plumridge, says his work weeks vary from a “manageable” 45 hours to 80 hours, but average 60 hours.
Three warning signs alert Plumridge about his workload: sleep, scheduling and family. He knows he has too much on when he gets less than six hours of sleep for three consecutive nights; when he is constantly having to reschedule appointments; "and the third one is on the family side", says Plumridge, the father of a three-year-old daughter, and expecting a second child in October. "If I happen to miss a birthday or anniversary, I know things are out of control." Being "too busy" is highly subjective. But for any individual, the perception of being too busy over a prolonged period can start showing up as stress: disturbed sleep, and declining mental and physical health. National workers' compensation figures show stress causes the most lost time of any workplace injury. Employees suffering stress are off work an average of 16.6 weeks. The effects of stress are also expensive. Comcare, the Federal Government insurer, reports that in 2003-04, claims for psychological injury accounted for 7% of claims but almost 27% of claim costs. Experts say the key to dealing with stress is not to focus on relief - a game of golf or a massage - but to reassess workloads. Neil Plumridge says he makes it a priority to work out what has to change; that might mean allocating extra resources to a job, allowing more time  or  changing expectations. The decision  may take several days. He also relies on the advice of colleagues, saying his peers coach each other with business problems. "Just a fresh pair of eyes over an issue can help," he says.
Executive stress is not confined to big organizations. Vanessa Stoykov has been running her own advertising and public relations business for seven years, specializing in work for financial and professional services firms, Evolution Media has grown so fast that it debuted on the BRW Fast 100 list of fastest-growing small enterprises last year - just after Stoykov had her first child. Stoykov thrives   on the mental stimulation of running her own business. "Like everyone, I have the occasional day when I think my head's going to blow off," she says. Because of the growth phase the business is in, Stoykov has to concentrate on short-term stress relief - weekends in the mountains, the occasional "mental health" day -rather than delegating more work, She says:  “We're hiring more people, but  you need to train them, teach them about the culture and the clients, so  it's actually more work  rather than less.”a

The word "consecutive" in paragraph 2  mostly means    _.

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Almost all living things ultimately get their energy from the sun. In a process called photosynthesis, plants, algae, and some other organisms capture the sun's energy and use it to make simple sugars such as glucose. Most other organisms use these organic molecules as a source of energy. Organic materials contain a tremendous amount of energy. As food, they fuel our bodies and those of most other creatures. In such forms as oil, gas, and coal, they heat our homes, run our factories and power our cars.
Photosynthesis begins when solar energy is absorbed by chemicals called photosynthetic pigments that are contained within an organism. The most common photosynthetic pigment is chlorophyll. The bright green color characteristic of plants is caused by it. Most algae have additional pigments that may mask the green chlorophyll. Because of these pigments, algae may be not only green but brown, red, blue or even black.
In a series of enzyme-controlled reactions, the solar energy captured by chlorophyll and other pigments is used to make simple sugars, with carbon dioxide and water as the raw materials. Carbon dioxide is one of very few carbon- containing molecules not considered to be organic compounds. Photosynthesis then converts carbon from an inorganic to an organic form. This is called carbon fixation. In this process, the solar energy that was absorbed by chlorophyll is stored as chemical energy in the form of simple sugars like glucose. The glucose is then used to make other organic compounds. In addition, photosynthesis produces oxygen gas. All the oxygen gas on earth, both in the atmosphere we breathe and in the ocean, was produced by photosynthetic organisms. Photosynthesis constantly replenishes the earth's oxygen supply.
Organisms that are capable of photosynthesis can obtain all the energy they need from sunlight and do not need to eat. They are called autotrophs. Plants are the most familiar autotrophs on land. In the ocean, algae and bacteria are the most important autotrophs. Many organisms cannot produce their own food and must obtain energy by eating organic matter. These are called heterotrophs.

From the passage, we can see that     .

Read the passages and choose the best answer to each question:
Preparation is a key to a successful interview. Does the idea of going to a job interview make you feel a little nervous? Many people find that it is the hardest part of the employing process. But it is not really true. The more you prepare and practice, the more comfortable you will feel. You should find out as much as possible about the company before you go to the interview. Understand the products that they produce and the services that they provide. It is also good to know who the customers are and who the major competitors are. Practice makes perfect. It will also make you feel more confident and relaxed. So, practice your answers to common questions. Make a list of questions to ask, too. Almost all interviewers will ask if you have questions. This is a great opportunity for you to show your keenness, enthusiasm, and knowledge.
Make a great impression. The interview is your chance to show that you are the best person for the job. Your application or resume has already exhibited that you are qualified. Now it is up to you to show how your skills and experience match this position and this company. The employer will be looking and listening to determine if you are a good fit. He/she will be looking for a number of different qualities, in addition to the skills that you possess. To make the best impression, dress appropriately; express your strengths; arrive early, by about 10-15 minutes; be enthusiastic; shake hands firmly; be an active listener; sit up straight and maintain eye contact; and ask questions 
After the interview, follow up with a thank-you note. This is a chance for you to restate your interest and how you can benefit the company. Your best bet is to try to time it so that the note gets there before the hiring: decision is made. You should also follow up with a phone call if you do not hear back from the employer within the specified time.

Which is not included in the writer's advice?

Read the following passage and choose the best answer for each blank.

After your letter of application and resume, the interview is your best opportunity to (26) _____ the employer - regardless of your background and experience. To do this, use every possible strategy to develop (27) _____ interviewing skills. The best way is to prepare a selective presentation of your background, thoughtful answers to potential interview questions, well-researched questions about the organization, and an effective strategy to introduce yourself. You should also consider your career goals and what the available job offers (28) _____ you can discuss both of these topics with employers. Interviewing is a skill that improves and (29) _____ easier with practice. It is to your advantage to carefully research the job and the organization.                There are many (30) _____ to do this. You can ask for printed materials from the employer, such as annual reports and job descriptions. This is an entirely (31) _____ request, so do not hesitate to make it. Use your library and career center resources. Ask colleagues, friends, and faculty about the organization, and about any personal contacts at the organization they might have. Look at the organization's home page. Knowing about the job will help you prepare a (32) _____ of your qualifications so that you can show, point by point, why you are the best (33) _____. Prepare a clear answer to each of the questions in the interview questions section. Practice answering questions with a friend, or (34) _____ front of a mirror. Ask your friend to give you constructive criticism on your speaking style, mannerisms, and gestures. As you practice, avoid colloquialisms, such as "like" and "you know”. It is (35) _____ to prepare yourself for talking with complete strangers.

(34) _____

Choose the best answer:
Many young people choose to spend a year or two of their lives while they are still (1)______ living in a foreign country and working as a volunteer. Working as a volunteer means that you cannot only help others, but also develop a (2)______understanding of the world and yourself.

You must have a university degree and (3)______at least one year‟s experience before you can (4)______ . Suitable applicants are invited to attend a series of interviews and are then sent on a training programme. Applicants are usually offered a post (5)______ months and can be sent anywhere from the Sahara to Siberia.

The advantages of being a volunteer far (6)______ the disadvantages. Being a volunteer can enable you to get (7)______ experience that you would otherwise not have had. It can help you move up the career ladder faster. You will make (8)______ friends and return with an appreciation of another culture and language.

However, volunteering is not for everyone. It can be difficult being (9)______ from friends and family. Living on a (10)______ allowance is challenging. But, if you do choose to go, you will return a stronger and wiser person.
7.

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Around the year 1500, hunting people occupied the entire northern third of North America. They lived well from the animals with which they shared these lands. Hunters of sea mammals had colonized the Arctic coasts of Canada and Greenland between four and five thousand years before. Land-hunting people had lived throughout much of the northern interior for at least 12,000 years.
Northern North America is part of a larger circumpolar ecological domain that continues across the narrow Bering Strait into Siberia and northern Europe. The overall circumpolar environment in the 1500's was not very different from the environment of the present. This vast landmass had a continental climate and was dominated by cold arctic air throughout a long winter and spring season. Summer temperature ranged from near freezing to the mid-20's Celsius, while winter temperature were often as low as 40 degrees below zero Celsius.
Geographers divide the overall circumpolar domain into two zones, the Arctic and, below it, the Subarctic. They refer to the landforms of these areas as tundra and taiga, respectively.
Temperatures in the northern lands were below freezing for eight or nine months of the year. Subsurface soil in the Arctic's tundra remained permanently frozen. Even when summer temperatures were above freezing and the top inches of earth became saturated with water, the soil below remained frozen into a permafrost, as hard as rock. When water flowed upon the surface of permanently frozen tundra, it made overland travel extremely difficult. Summer travel in the boggy lands, or muskeg country, of the Sub Arctic’s taiga was also slow and arduous. Tracking animals was more difficult than it was during the winter when the swampy ground was frozen solid and covered with snow. In both tundra and taiga, hordes of mosquitoes and biting flies bred in the standing pools of water. Clothing lost its thermal efficiency when it became damp. Northern people looked forward to the turn of the season to bring the easier traveling conditions associated with cold weather. In the Arctic, they could haul food and supplies by dogsled while in the Subarctic; people could travel quickly and efficiently by snowshoes and toboggan.

The subsurface soil in the  Arctic's tundra is most comparable to  which of the following?

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Human memory, formerly believed to be rather inefficient, is really more sophisticated than that of a computer. Researchers approaching the problem from a variety of points of view have all concluded that there is a great deal more stored in our minds than has been generally supposed. Dr. Wilder Penfield, a Canadian neurosurgeon, proved that by stimulating their brains electrically, he could elicit the total recall of specific events in his subjects’ lives. Even dreams and other minor events supposedly forgotten for many years suddenly emerged in detail.
The memory trace is the term for whatever is the internal representation of the specific information about the event stored in the memory. Assumed to have been made by structural changes in the brain, the memory trace is not subject to direct observation but is rather a theoretical construct that we use to speculate about how information presented at a particular time can cause performance at a later time. Most theories include the strength of the memory trace as a variable in the degree of learning, retention, and retrieval possible for a memory. One theory is that the fantastic capacity for storage in the brain is the result of an almost unlimited combination of interconnections between brain cells, stimulated by patterns of activity. Repeated references to the same information support recall. Or, to say that another way, improved performance is the result of strengthening the chemical bonds in the memory.

The word “elicit” is closest in meaning to...........................

Read the following passage and choose A, B, C, or D to indicate the correct word or phrase that best fits each of the following blanks.
There are many sources of pollution in our modern world. At present, the most severe sources are acid rain, car exhaust fumes and oil spills.
Factory  chimneys give (1) ........................ smoke that contains sulfur dioxide and nitrogen oxide. These gases combine with the moisture in the atmosphere to (2) ........................ sulfuric acid and nitric acid. When it rains, these acids dissolve in the rain and turn it acidic. Acid rain is thought to be the worst pollution problem of all. It has (3)........................ aquatic life by turning many lake into lifeless bodies of water. In these areas, there is no limestone in the rocks to neutralize the acid rain naturally. One remedy is to pump limestone into the acidic lakes. (4)........................ , it is not possible to do this on a large enough scale to save all the lakes.
Car exhaust fumes contain carbon monoxide and lead which are highly poisonous. In big cities, the exhaust fumes build (5)........................ and pose a health hazard to human beings.
Pollution of the sea by oil threatens marine life. Much of the oil comes from ships that clean their fuel tanks while at sea. Offshore oil wells also discharge vast amounts of oil into the sea. Pollution of the sea can also be caused by oil spills. An oil spill may occur as a result of accidents involving oil tankers.

Factory  chimneys give (1) ........................ smoke that contains sulfur dioxide and nitrogen oxide

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Alaska is disappearing slowly, but surely. It is estimated that since the 19505, as much as fifteen percent of Alaska's land area has disappeared. How can a whole state be disappearing? The problem is that Alaska’s glaciers are melting. The state has more than 100,000 glaciers. These glaciers account for about 75,000 square kilometers, or five percent, of the state’s area. That is an area of land larger than Ireland!
According to a recent report by the US Geological Survey, ninety-nine percent of Alaska's glaciers are either retreating or diminishing. This diminishing seems mainly due to the increase in global temperatures. Since the 19605, the average year-round temperature has increased by almost 3°C. Additionally, the average winter temperature has increased by over 6°C. Presently, an estimated 100 cubic kilometers of ice is disappearing from Alaskan glaciers every year. It may be even more in the near future, as some scientists predict that the average world temperature could go up 4 to 7°C by the year 2100.
Another problem facing Alaska is its thawing permafrost. Much of the land in Alaska used to be permanently frozen or frozen for most of the year. Now, the thawing permafrost is causing a number of problems for people living in Alaska. Roads and utility poles are collapsing as the ground around and under them warms and soften. Also, the hard permafrost that originally prevented beaches from eroding during violent storms is now melting. People who live along Alaska's coasts are being forced to relocate. For villages on small low islands, one terrible storm could wipe out the entire community.
The melting permafrost and increasing temperatures are both affecting the forests of Alaska. As the permafrost under the forests melts, insects that normally do not turn up until the warmer seasons are appearing sooner. The spruce-bark beetle, for example, is increasing in numbers as a result of warmer winter temperatures. It usually takes about two years for these beetles to grow and reproduce in. very cold weather. However, due to the increase in temperatures, spruce-bark beetles are reproducing faster and damaging as many trees in one year as they previously damaged in two. If something cannot be done to change things, Alaska's forests will not survive the turn of the century.

Some scientists believe that human activity is linked to a global increase in weather temperature.
Whatever the cause of rising temperatures may be, the fact remains that temperatures are warming, affecting Alaska for the worse. Horribly, this could be a preview of what will happen to the rest of the world in the next century.

According to the report by the US Geological Survey, which of the following is NOT true about Alaska?

Read the following passage and choose the best answer for each blank.

After your letter of application and resume, the interview is your best opportunity to (26) _____ the employer - regardless of your background and experience. To do this, use every possible strategy to develop (27) _____ interviewing skills. The best way is to prepare a selective presentation of your background, thoughtful answers to potential interview questions, well-researched questions about the organization, and an effective strategy to introduce yourself. You should also consider your career goals and what the available job offers (28) _____ you can discuss both of these topics with employers. Interviewing is a skill that improves and (29) _____ easier with practice. It is to your advantage to carefully research the job and the organization.                There are many (30) _____ to do this. You can ask for printed materials from the employer, such as annual reports and job descriptions. This is an entirely (31) _____ request, so do not hesitate to make it. Use your library and career center resources. Ask colleagues, friends, and faculty about the organization, and about any personal contacts at the organization they might have. Look at the organization's home page. Knowing about the job will help you prepare a (32) _____ of your qualifications so that you can show, point by point, why you are the best (33) _____. Prepare a clear answer to each of the questions in the interview questions section. Practice answering questions with a friend, or (34) _____ front of a mirror. Ask your friend to give you constructive criticism on your speaking style, mannerisms, and gestures. As you practice, avoid colloquialisms, such as "like" and "you know”. It is (35) _____ to prepare yourself for talking with complete strangers.

(26) _____

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The hard, rigid plates that form the outermost portion of the Earth are about 100 kilometers thick. These plates include both the Earth's crust and the upper mantle. The rocks of the crust are composed mostly of minerals with light elements, like aluminum and sodium, while the mantle contains some heavier elements, like iron and magnesium. Together, the crust and upper mantle that form the surface plates are called the lithosphere. This rigid layer floats on the denser material of the lower mantle the way a wooden raft floats on a pond. The plates are supported by a weak, plastic layer of the lower mantle called the asthenosphere. Also like a raft on a pond, the lithospheric plates are carried along by slow currents in this more fluid layer beneath them.
With an understanding of plate tectonics, geologists have put together a new history for the Earth's surface. About 200 million years ago, the plates at the Earth's surface formed a “supercontinent” called Pangaea. When this supercontinent started to tear apart because of plate movement, Pangaea first broke into two large continental masses with a newly formed sea that grew between the land areas as the depression filled with water. The southern one — which included the modern continents of South America, Africa, Australia, and Antarctica — is called Gondwanaland. The northern one — with North America, Europe, and Asia — is called Laurasia. North America tore away from Europe about 180 million years ago, forming the northern Atlantic Ocean. Some of the lithospheric plates carry ocean floor and others carry land masses or a combination of the two types. The movement of the lithospheric plates is responsible for earthquakes, volcanoes, and the Earth's largest mountain ranges. Current understanding of the interaction between different plates explains why these occur where they do. For example, the edge of the Pacific Ocean has been called the “Ring of Fire” because so many volcanic eruptions and earthquakes happen there. Before the 1960's, geologists could not explain why active volcanoes and strong earthquakes were concentrated in that region. The theory of plate tectonics gave them an answer.

According to the passage, the northern Atlantic Ocean was formed when

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions.

   Earth is richly supplied with different types of living organisms which co-exist in their environments, forming complex, interrelated communities. Living organisms depend on one another for nutrients, shelter, and other benefits. The extinction of one species can set off a chain reaction that affects many other species, particularly if the loss occurs near the bottom of the food chain. For example, the extinction of a particular insect or plant might seem inconsequential. However, there may be fish or small animals that depend on that resource for foodstuffs. The loss can threaten the survival of these creatures and larger predators that prey upon them. Extinction can have a ripple effect that spreads throughout nature.

   In addition to its biological consequences, extinction poses a moral dilemma for humans, the only species capable of saving the others. The presence of humans on the planet has affected all other life forms, particularly plants and animals. Human lifestyles have proven to be incompatible with the survival of some other species. Purposeful efforts have been made to eliminate animals that prey on people, livestock, crops, or pose any threat to human livelihoods. Some wild animals have been decimated by human desire for meat, hides, fur, or other body parts with commercial value. Likewise, demand for land, water, and other natural resources has left many wild plants and animals with little to no suitable habitat. Humans have also affected nature by introducing non-native species to local areas and producing pollutants having a negative impact on the environment. The combination of these human-related effects and natural obstacles such as disease or low birthrates has proven to be too much for some species to overcome. They have no chance of survival without human help.

   As a result, societies have difficult choices to make about the amount of effort and money they are willing to spend to save imperiled species. Will people accept limits on their property rights, recreational activities, and means of livelihood to save a plant or an animal? Should saving such popular species as whales and dolphins take priority over saving obscure, annoying, or fearful species? Is it the responsibility of humans to save every kind of life form from disappearing, or is extinction an inevitable part of nature, in which the strong survive and the weak perish? These are some difficult questions that people face as they ponder the fate of other species living on this planet.

In paragraph 2, non-native species are mentioned as ______.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.
Everybody has heard about the Internet, do you know what an “intranet” is? It is this: just as the Internet connects people around the world, intranets connect people within a single company. In fact, intranets make use of the same software programs as the Internet to (1)......computers and people. This means that you do not have to buy a lot of additional programs to set up an intranet service. If your intranet is working properly, it can link together a huge amount of (2)...........which is stored in different places in the company. In this way, people can get the information they need, regardless (3)........ where it comes from. A company intranet can, of course, be used for unimportant information like office memos or canteen menus. But an intranet should provide important information which people need to make decision about new products, costs and so on. The intranet is (4)......... to share their information with other people. Unfortunately, many departments don’t want to share their specialist knowledge with  others.  Another  problem  (5)........ often occurs is that top managers like to use the intranet to “communicate down” rather than to “communicate across”. That is, they use the intranet to give orders, not to share information between themselves and others working in the same organization.
(2).................................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions. 
     As customers choose brands based on how they make them feel, rather than their actual products or services, there is an intrinsic advantage to those organizations who use designed experiences as a weapon to cut through the most competitive of markets. Those that don’t, operate in what we call the “experience gap”, the space between them and their customer’s expectation of them. Make no mistake, in our high paced and digitally connected economies, the experience gap is driving markets, fast.
     For example, take Instagram and Twitter. These brands filled the demand for a whole new human experience that did not exist before the evolution of digital technologies enabled that. They were pioneers, and there were no established players to unseat. But we are also seeing a similar dynamic in existing industries. New entrants are coming in and taking the space, also using whole new experiences, purely because the incumbents left the door open.
    Closer to home, this can be seen with Australian neobanks who are giving customers a better experience than the incumbents. Robert Bell is the CEO at neobank 86400. He says banking has already become quite complicated and he wanted to make a change. His neobank is working to solve customers problems more holistically. Bell said, “It’s significantly harder work and takes more time to become a bank, but having done that we can have a much better relationship with our customers and we can offer them a lot more products and services.”
      Think about that for a moment. Do you notice how better experiences, leads to better relationships, which is then the stepping stone for more offerings? Many brands still jump straight to modified offerings, without gaining that customer connection and the necessary foundation of trust first.

According to paragraph 3, what is the attitude of Robert Bell towards the customers?