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The British are particular about timings and being late is frowned upon, but being on  time is a complicated matter because in some situations, being a few minutes early on others means being exactly on time and in some instances, it is completely acceptable to arrive 10 minutes to a few hours later than the stated time. This can be a minefield for someone who is new to the UK, so here are some basics rules that will help you get your timings right whatever the situation.  In formal meetings, such as job interviews, you should arrive at least five minutes before your meeting. This will give you time to compose yourself before your big meeting. In the UK, arriving late for a formal meeting is seen as unprofessional and will reflect badly on you. If you are running late, ring your host to let them know you will be late. On arrival, apologize sincerely and offer a reason for your lateness, such as you got lost or the train was delayed. It will help you redeem yourself. However, if you are late because you set off later than you should have, it’s wise to keep that to yourself! With appointments such as visits to the doctor or dentist, the time you are given for your appointment isn’t necessarily the time you will be seen. It is not uncommon you may have to wait between 15-30 minutes before you are seen by a doctor and that can be much longer if it is a hospital appointment. Nevertheless, you should arrive at least five minutes before your appointment and it is recommended you take a drink and something to read.  When you start a new job, you are given your typical working hours. For example, if you are expected to start at 9am, it is not acceptable to arrive after this time. Most employers make an exception if you are late once in a while. If you have an appointment, you need to seek permission from your employer to arrive later on that day. Being late consistently will land you in trouble and you can be sacked from your job if after three warnings you are still late.  There is an unsaid rule that you can be a few minutes late for a lecture or seminar once in a while. When you are late, you should enter quietly and find a seat at the back of the room. At the end of lecture or seminar, you should offer your apology to the lecturer. If you have been invited to a dinner party, you should arrive exactly on time as the host will have planned when they will serve the food. You will find that your host will serve their guests a pre-dinner drink, so that gives you a bit of wiggle room, but if you are running later than 10 minutes, you should ring your host and let them know how late you might be. That way they can decide whether to go ahead and serve the other guests. When you arrive you should offer the host and the other guests your apology for being late. 
8. What is the best advice when you have an appointment in the UK?

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The idea of going overseas to study can be daunting, with visions of baffling languages or nights spent in isolation while you are gradually forgotten by your friends and family. (1) _________, the benefits of studying abroad - such as broadening your mind, improving your career prospects and making friends from all over the world - can make digging out your passport really rewarding. “Studying abroad is an eye-opening experience,” says Anna Boyd, event manager at The Student World. “Being (2) _________ in another culture, understanding differences and spotting similarities, living on a beach or in the mountains, (3) _________ will have an impact on every student.” Overseas study comes in many shapes and sizes. It might be a single semester abroad via an Erasmus programme, for example. Or you might elect to follow a full three- or fouryear degree programme. Whatever your ambition, the key is starting early. Some countries require specific combinations of A-levels from UK students. Germany looks for four A-levels including maths or science and one modern foreign language, for instance, while others, such as the US, value extracurricular activities. Starting our research well ahead (4) _________ time can help you make the right choices. “Getting involved in sports, arts and music is also worth considering, as well as gaining experience through volunteering and work placements,” says Boyd. In fact, applying to study abroad could even work to your advantage , for example, you might encounter lower (5) _______ requirements

Swine influenza (also called swine flu, hog flu and pig flu) is an infection of a host animal by any one of several specific types of microscopic organisms called "swine influenza virus". A swine influenza virus (SIV) is any strain of the influenza family of viruses that is usually hosted by (is endemic in) pigs. As of 2009, the known SIV strains are the influenza c virus and the subtypes of the influenza A virus known as HI N1, H1N2, H3N1, H3N2 and H2N3. Swine influenza is common in pigs in the mid-western United States (and occasionally in other states), Mexico, Canada, South America, Europe (including the UK, Sweden and Italy) Kenya Mainland China, Taiwan Japan and other parts of eastern Asia.

Transmission of swine influenza vims from pigs to humans is not common and does not always cause human influenza, often only resulting in the production of antibodies in the blood. The meat of the animal poses no risk of transmitting the virus when properly cooked. If transmission does cause human influenza, it is called zoonotic swine flu. People who work with pigs, especially people with intense exposures, are at increased risk of catching swine flu. In the mid-20th century, identification of influenza subtypes became possible. This allows accurate diagnosis of transmission to humans. Since then, fifty confirmed transmissions have been recorded. Rarely, these strains of swine flu can pass from human to human. In humans, the symptoms of swine flu are similar to those of influenza and of influenza-like illness in general namely chills fever sore throat, muscle pains severe headache, coughing, weakness and general discomfort.

The 2009 flu outbreak in humans known as "swine flu" is due to a new strain of influenza A virus subtype H1N1 that contains genes closely related to swine influenza. The origin of this new strain is unknown. However, the World Organization for Animal Health (OIE) reports that this strain has not been isolated in pigs. This strain can be transmitted from human to human, and causes the normal symptoms of influenza

What is NOT true about the 2009 flu outbreak?

Mark the letter A, B, C, or D on your answer sheet to indicate the undelined part that needs correction in each of the following questions:
Who talks more - men or women? Most people believe that women talk more. However, linguist Deborah Tannen, who has the studied the communication style of men and women, says that this is a stereotype. According to Tannen, women are more verbal - talk more - in private situations, where they use conversation as the “glue’ to hold relationships together. But, she says, men talk more in public situations, where they use conversation to exchange information and gain status. Tannen points out that we can see these difference even in children. Little girls often play with one ‘best friend’ and their play includes a lot of conversation. Little boys often play games in groups, their play usually involves more doing than talking. In school, girls are often better at verbal skills, while boys are often better at mathematics.
A recent study at Emory University helps to shed light on the roots of this difference. Researchers studied conversation between children aged 3-6 and their parents. They found evidence that parents talk very differently to their sons than they do to their daughters. The startling conclusion was that parents use more language with their girls. Specifically, when parents talk with their daughters, they use more descriptive language and more details. There is also far more talk about emotions, especially with daughters than with sons.

Which sentence best expresses the main idea of the first paragraph?

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Communication in general is process of sending and receiving messages that enables humans to share knowledge, attitudes, and skills. Although we usually identify communication with speech, communication is composed of two dimensions - verbal and nonverbal.

Nonverbal communication has been defined as communication without words. It includes apparent behaviors such as facial expressions, eyes, touching, tone of voice, as well as less obvious messages such as dress, posture and spatial distance between two or more people.

Activity or inactivity, words or silence all have message value: they influence others and these others, in turn, respond to these communications and thus they are communicating.

Commonly, nonverbal communication is learned shortly after birth and practiced and refined throughout a person's lifetime. Children first learn nonverbal expressions by watching and imitating, much as they learn verbal skills.

Young children know far more than they can verbalize and are generally more adept at reading nonverbal cues than adults are because of their limited verbal skills and their recent reliance on the nonverbal to communicate. As children develop verbal skills, nonverbal channels of communication do not cease to exist although become entwined in the total communication process.

According to the writer, …………….

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Mr O’Connor, a volunteer firefighter with the New South Wales Rural Fire Service (RFS), has used all seven weeks of his holiday leave, plus his three weeks of allotted sick leave, to fight fires across the state. Mr O’Connor is among the more than 72,000 members of the RFS, a volunteer force that is the largest firefighting service in the world. These volunteer services have been at the front line of the battle against ferocious bush fires across Australia that have already destroyed more than 10.7 million hectares, an area larger than South Korea. The RFS, which began 120 years ago, not only attends to bush fires and home and building fires but also assists in storms, search and rescue operations and car accidents. In 2018, it attended 26,903 incidents, including 10,036 bush fires and 1,283 building fires. Mr Mick Holton, president of the NSW Volunteer Fire Fighters Association, an organisation which represents volunteers, said people step up for various reasons, including altruism, social factors, a sense of adventure, or a desire to protect their own farms or houses. “People are happy to be part of a group that benefits the community. That is a large part of it for most volunteers. People have a sense that they want to help,” he told The Straits Times. But Australia’s bush fires are becoming more severe and more frequent. This year, many, like Mr O’Connor, have made large sacrifices to protect people and homes. Controversially, Prime Minister Scott Morrison agreed in late December to compensate some of the firefighters after coming under heavy pressure to provide them with support. The compensation scheme allows volunteers who are self-employed or work for small businesses to claim A$300 (S$277) per day if they have served more than 10 days this fire season. The maximum payment is A$6,000. But the move had been opposed by some senior firefighters, including the RFS Commissioner, Mr Shane Fitzsimmons, who has said that “For goodness sake, let’s not take away from the extraordinary spirit that is volunteerism.” But Mr Morrison insisted that: “While I know RFS volunteers don’t seek payment for their service, I don’t want to see volunteers or their families unable to pay bills or struggle financially as a result of the selfless contribution they are making.
3. The word “ferocious” in paragraph 1 is closest in meaning to _______

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
Body postures and movements are frequently indicators of self-confidence, energy, fatigue, or status. Cognitively, gestures operate to clarify, contradict, or replace verbal messages. Gestures also serve an important function with regard to regulating the flow of conversation. For example, if a student is talking about something in front of the class, single nods of the head from the teacher will likely cause that student to continue and perhaps more elaborate. Postures as well as gestures are used to indicate attitudes, status, affective moods, approval, deception, warmth, arid other variables related to conversation interaction.
The saying “A picture is worth a thousand words” well describes the meaning of facial expressions. Facial appearance – including wrinkles, muscle tone, skin coloration, and eye color- offers enduring cues that reveal information about age, sex, race, ethnic origin, and status.
A less permanent second set of facial cues-including length of hair, hairstyle, cleanliness, and facial hair-relate to an individual’s idea of beauty. A third group of facial markers are momentary expressions that signal that cause changes in the forehead, eyebrows, eyelids, cheeks, nose, lips, and chin, such as raising the eyebrows, wrinkling the brow, curling the lip.
Some facial expressions are readily visible, while others are fleeting. Both types can positively or negatively reinforce the spoken words and convey cues concerning emotions and attitudes.

Gestures..............................

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Where will the World cup 2020___________?

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Hamams, or bath houses, are a traditional part of Turkish culture. They represent an important piece of Turkey’s long history and serve as a window into the past. However, these bath houses are quickly disappearing because of the changing habits of the Turkish people. Hamams hold a strong place in the history of Turkey and many date back hundreds of years. Traditionally, all kinds of people went to hamams because Islam has strict laws for cleanliness. Believers must wash themselves regularly, particularly before their daily prayers. As most people in Turkey didn’t have access to running water in their homes, the hamam was the perfect to get clean, relax, and catch up with friends. Today, however, the tradition of going to the humam is quickly dying out for many young people. Now almost everyone has running water in their bathrooms, so they prefer to bathe at home. As a result, Turkish people are not going to humans as often as they used to. These days, instead of relying on locals, many hamams are trying to attract foreign tourists. Some of the best hamams in Turkey are located in Istanbul, the country’s largest city. The Cagaloglu hamam is a great example. It was a gift to the people from the Sultan in 1741 and is one of the last old hamams to be built during the Ottoman Empire. Many visitors are impressed by the high domed ceilings, marble floors, and marble walls used throughout. A typical session at a hamam can last well over an hour. Visitors will be welcomed into camekan, or entrance hall. There they will be able to relax with friends and chat over a cup of tea. They will also be able to change into the customary pestemal, or Turkish towel, which wraps around the waist like a skirt. When ready, visitors will head into the hararet, or hot room. There they will lie on the hot floor and be scrubbed clean and massaged by one of the in-house masseurs or masseuses. Men and women always bathe separately, but their experience are very similar. Although many hamams are in danger of closing, they will always remain a part of Turkish culture. An experience in one of Istanbul’s famous bath houses is not to be misses on any visit to Turkey. It will certainly leave you refreshed, relaxed, and squeaky clean for your next adventure
1. What can be the best title for the passage?

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He lives in a very ............... village in Hue.

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Generation gaps form when two age groups begin to see the world from significantly different perspectives. Generation gaps existed long before the 1960s - in the early 19th century, political scientist Alexis de Tocqueville commented, “Among democratic nations, (1) ____ generation is a new people.” But they tend to emerge with greater frequency as the (2) ____ of societal change increases. For example, in the 1800s, chances were that your father’s world looked a lot (3) ____ your own. In the 21st century, even a short span of 20 years can bring radical changes in technology (and the way we use it), moral and religious beliefs, and attitudes about education, work, friends and family life. Longer life spans also increase the prevalence of generation gaps. For babies born in 1920, life (4) ____ in the United States was 56.4 years. For babies born in 2009, it’s 78.7 years. Longer life spans mean that more generations are living and working simultaneously. That means (5) ____ for the first time in history, there are four distinct generations (and four generation gaps) in the workplace

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Seeing the glass as half full may mean a longer life, according to research suggesting that optimists not only live longer in general, but have a better chance of reaching 85 or older. People of an upbeat disposition have previously been found to have a lower risk of heart conditions and premature death. Researchers now say it could also play a role in living a long life. “A lot of evidence suggests that exceptional longevity is usually accompanied by a longer span of good health and living without disability, so our findings raise an exciting possibility that we may be able to promote healthy and resilient ageing by cultivating psychosocial assets such as optimism,” said Lewina Lee, the lead author of the study at Boston University School of Medicine. Writing in the Proceedings of the National Academy of Sciences, Lee and colleagues report how they analysed data from two previous long-term research projects, one involving female nurses and the other focused on a cohort of men. The former team compared lifespan for the most optimistic with the least, taking into account factors including age, sex, race, education, depression and other health conditions present at the outset. The results show the most optimistic group of women had a lifespan almost 15% longer than the least. As for the other project, when the team compared the fifth of men boasting the highest optimism scores with the least optimistic, they found the most positive men had lifespans almost 11% longer. But being optimistic was not only linked to a longer lifespan. For men and women it was also linked more specifically to living to 85 or older when health behaviours were taken into account, with the most optimistic group of women having 20% better odds of reaching age 85 than the least. Lee said it was not yet clear why optimism is linked to longevity. “In our study, healthier behaviours, fewer depressive symptoms, and more social ties only partially accounted for the association from optimism to exceptional longevity,” Lee said, adding there are likely to be other mechanisms at play, such as optimistic people coping better with stress. Dr Catherine Hurt, an expert in health psychology at City, University of London, said the study highlighted the importance of psychological wellbeing alongside physical wellbeing for living a long and healthy life.
8. Which of the following can be inferred from the passage?

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According to airline industry statistics, almost 90 percent of airline accidents are survivable or partiallysurvivable. But passengers can increase their chances of survival by learning and following certain tips. Experts say that you should read and listen to safety instruction before take off and ask questions if you have uncertainties. You should fasten your seat belt low on your hips and as tightly as possible. Of course, you should also know how the release mechanism of your belt operates. During takeoffs and landings, you are advised to keep your feet flat on the floor. Before take off, you should locate the nearest exit and an alterative exit and count the rows of seats between you and the exits so that you can
reach them in the dark if necessary. In the event that you are forewarned of a possible accident, you should put your hands on your ankles and keep your head down until the planes comes to a complete stop. If smoke is present in the cabin, you should keep your head low and cover your face with napkins, towels, or clothing. If possible, wet these for added protection against smoke inhalation. To evacuate as quickly as possible, follow crew commands and do not take personal belongings with you. Do not jump on escape slides before they are fully inflated, and when you jump, do so with your arms and legs extended in front of you. When you get to the ground, you should move away from the plane as quickly as possible, and smoke near the wreckage
8. The word “Inflated” in bold is closest in meaning to __________

Mark the letter A, B, C, or D on your answer sheet to indicate the undelined part that needs correction in each of the following questions:
A massage is relaxing, and makes you feel great, but did you know that it's also good for you? That's what doctors are now saying. Massage relieves pain and anxiety, eases depression and speeds up recovery from medical problems.
Research has shown that people of all ages benefit from touch. Premature infants who are held develop faster than those left alone, and healthy babies who get a lot of physical contact cry less and sleep better. Researchers are not sure why this occurs but they have also found out that touch can slow heart rate, lower blood pressure and increase levels of seratonin, the brain chemical that is linked to well-being. It also decreases levels of the stress hormone cortisol, and this in turn increases your resistance to illness.
Massage also speeds up healing. Bone-marrow transplant patients who were given massages had better neurological function than those who weren't. Furthermore, massage reduced pain by 37% in patients with chronic muscle aches.
Giving someone a massage may be as good as getting one. A study conducted by the university of Miami found that mothers suffering from depression felt better after massaging their infants. In that same study, elderly volunteers who massaged infants reported feeling less anxious and depressed.
It even works when you do it yourself; 43% of headache sufferers reported getting relief after massaging their temples and neck and smokers who were taught self-massage while trying to quit felt less anxiety and smoked less.

The author suggests that touch     .

Choose the best answer:
What ............... should we take to reduce pollution?

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The climate crisis is poised to deliver a severe blow to America’s most threatened animals, with a new study finding that almost every species considered endangered is vulnerable in some way to global heating. Of the 459 animal species listed as endangered by the US government, researchers found that all but one, or 99.8%, have characteristics that will make it difficult for them to adapt to rising temperatures. The California condor, once close to being completely wiped out, faces increased risk of contamination in hotter conditions. Key deer, found only in the Florida Keys, face losing habitat to the rising seas. Whole classes of animals including amphibians, mollusks and arthropods are sensitive to the greatest number of climate-related threats, such as changes in water quality, shifting seasons and harmful invasive species that move in as temperatures climb. Mammals, such as the north Atlantic right whale and Florida panther, also face increased hardships, albeit on fewer fronts than amphibians, mollusks and arthropods.  Despite the overwhelming peril faced by America’s endangered species due to the climate crisis, the report, published in Nature Climate Change, found a patchy response from the US government. Federal agencies consider just 64% of endangered species to be threatened by the climate crisis, while just 18% of listed species have protection plans in place. Astrid Caldas, a study co-author and a climate scientist at the Union of Concerned Scientists said: “While agencies have increasingly listed climate change as a growing threat to species whose survival is already precarious, many have not translated this concern into tangible actions, meaning a significant protection gap still exists.” Nearly half of Australian species are threatened by the climate crisis, researchers have found. A spokesman for the US Fish and Wildlife Service, which oversees the endangered species list, said that while a species may be sensitive to changes in the climate, this sensitivity may not be so severe as to warrant being put on the list. “Our process for determining this looks at five factors: threats to a species’ habitat, overutilization, disease or predation, existing regulatory mechanisms, and other factors that may affect its continued existence,” he said. “Through this scientifically rigorous process we examine and account for the effects of climate change.  
7. Which of the following statements is TRUE, according to the passage?

Read the following passage and choose the best answer for each blank.

In the western customs (26) _____ hands is the customary form of greeting, but in China a nod of the head or (27) _____ bow is sufficient. Hugging and kissing when greeting are uncommon. Business cards are often (28) _____ and yours should be printed in your own language and in Chinese. Also, it is more respectful to present your card or a gift or any other article using (29) _____ hands. The Chinese are (30) _____ applauders. You may be greeted with group clapping, even by small children. When a person is applauded in this practice it is the custom for that person to return the applause or a "thank you." When walking in public places, direct eye (31) _____ and staring is uncommon in the larger cities, especially in those areas accustomed to foreign visitors. (32) _____, in smaller communities, visitors may be the subject of much curiosity and therefore you may notice some stares. (33) _____ speaking, the Chinese are not a touch-oriented society, especially true for visitors. So, avoid (34) _____ or any prolonged form of body contact. Public displays of affection are very rare. On the other hand, you may note people of the same sex walking hand-in-hand, which is simply a gesture of friendship. Do not worry about a bit of pushing and shoving in stores or when groups board public buses or trains. In this case, (35) _____ are neither offered or expected. The Chinese will stand much closer than Westerners.

(34) _____

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In the 1960s, it took pop and rock groups one or two days to record other their songs. Nowadays, it can take months and months. Many rock groups begin by recording only one instrument, for example, the voice. Then they record (1)________ instruments – electric piano, synthesizer, guitars, drums and so on. Next, they might use a computer to add special effects. Finally, they ‘mix’ all the instruments until they get the sound that they want. This means that a CD or cassette will always sound very different from a (2) ______ concert. Music engineers have developed a new computer programme that will change the future of music. A computer can analyze a singer’s voice. Then if you give the computer the (3)_________ and music of a song, the computer can ‘sing’ it in that voice. This means that a singer only needs to record one song and the computer can then sing other songs in the singer’s own voice. Singers can sing new songs many years after they have died. Most of us listen to music for pleasure, but for the record companies, music is a product, the same as soap powder. (4)___________ a record company finds a new group (or ‘band’), they first try to develop the band’s ‘profile’. They will try to create an ‘image’ for the band that they think will attract young people. Instead of allowing the band’s full artistic freedom, they will often (5)_______ the band what they should wear, what they should say and how they should sing and play. In recent year, many rock groups have started their own record companies because they say that the big companies are too commercial

Read the following passage and choose the best answer (A, B, C, D):
Set aside time each day Most of us can find 15 minutes or half an hour each day for some specific regular activity. It may be a free period or a regular wait, stay in the queue for a bus or meal - even while eating breakfast. One famous surgeon always made it a rule to spend at least 15 minutes on general reading before he went to sleep each night. Whether he went to bed at 10:00 p.m or 2:30 a.m. made no difference. Even if you cannot keep to this kind of discipline, it is a good idea to make sure you always have a general interest book in your pocket. Don’t forget it should be a book which entertains you and the English must not be too difficult for you. Checking your progress through pacing Nearly all speed reading courses have a "pacing element - some timing device which lets the student know how many words a minute he is reading. You can do this simply by looking at your watch every 5 or 10 minutes and noting down the page number you have reached. How do you know when 5 minutes have passed on your watch if you are busy reading the book? Well, this is difficult at first. A friend can help by timing you over a set period. Pace yourself every three or four days, always with the same kind of easy, general interest book. You should soon notice your habitual w. p. m rate creeping up. Check comprehension Obviously there is little point in increasing your w. p. m rate if you do not understand what you are reading. When you are consciously trying to increase your reading speed, stop after every chapter (if you are reading a novel) or every section or group of ten or twelve pages (if it is a textbook) and ask yourself a few questions about what you have been reading. If you find you have lost the thread of the story, or you cannot remember clearly the details of what was said, re-read the section or chapter. “Lightening speed” exercise Take 4 or 5 pages in the general interest book you happen to be reading at the time. Read them as fast as you possibly can. Do not bother about whether you understand or not. Now go back and read them at what you feel to be your normal w. p. m rate, the rate at which you can comfortably understand. After a “lightening speed” read through (probably around 6 w. p. m) you will usually find that your normal speed has increased -  perhaps by as much as 50 -100 w. p. m.
8. The purpose of pausing for thought every so often is to ____

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The understanding of friendship in children tends to be more heavily focused on areas such as (1)___________ activities, physical proximity, and shared interests. These friendships provide opportunity (2)____________ playing and practicing self-regulation. Most children tend to describe friendship in terms of things like sharing, and children are more likely to share with someone they consider to be a friend. As children mature, they become less individualized and are more aware of others. They gain the ability to (3)_________ with their friends, and enjoy playing in groups. They also experience peer rejection as they move through the middle childhood years. Establishing good friendships at a young age (4)________________ a child to be better acclimated in society later on in their life. Potential benefits of friendship include the opportunity to learn about empathy and problem solving. Coaching from parents can be useful in helping children to make friends. Eileen Kennedy-Moore describes three key ingredients of children’s friendship formation: (1) openness, (2) similarity, and (3) shared fun. Parents can also help children understand social guidelines they haven’t learned on their (5)____________

Rewrite the sentence:
They decided to cut down their carbon footprints. They were praised for that.