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Light, litter and noise from boating and water sports are all major stressors on marine  life, a new study aims to enhance our knowledge of the effects of these stressors. Researchers will be gathering data from sporting events, leisure boating, tourism and beach activities. The project will assess the impact that these activities have on the environment and marine life in order to offer further guidance to organisers and water sports enthusiasts.  Mike Laflin said: “I’ve worked in the sports industry for 30 years, providing market intelligence and information services and a few years ago I started to measure the impact of sporting events on host cities and nations. I’m excited to support this new research so that we can understand more about how our activities impact the environment and how we can mitigate against any negative effects.” Theresa Laflin said: “We are very excited to be able to support all the wonderful work that the university is doing in the area of marine research, and for increasing our awareness of the detrimental impact we have on our environment.”  The PhD project will be supervised by Tamara Galloway, Professor of Ecotoxicology at Exeter, who conducts research into the human health effects of pollutants, particularly micro-plastics in water; and Steve Simpson, Associate Professor in Marine Biology and Global Change at the University of Exeter, who has shown that man-made noise is having a detrimental effect on the marine world. Simpson said: “Noise from offshore construction, shipping and motorboats all change the ocean soundscape, disrupting acoustic communication, robbing animals of fundamental sensory information and causing stress. However, working with industry we have found that by managing when and where noise is made, and developing new technology to reduce the noise, we can mitigate the impacts of noise. Finding solutions to reduce the impacts of sporting activities will further help to protect the marine environment.” Galloway said: “We’ll be looking at all forms of pollution both from everyday leisure activities and major sporting events. Investigating specific events gives us the opportunity to measure environmental quality before and after the event, and to return after a period of time to assess recovery. Such an event could be seen as an ‘acute stressor’. Then we’ll also assess ongoing sporting activities, akin to a ‘chronic stressor’ and will try to compare and contrast different types of impact.” 
6. According to paragraph 4, what is NOT one of the counter-measures mapped out by the superintendents?

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The children/ spend/ afternoon/ play/ in the garden.

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Excuse me, could you tell me where __________ find the Empire State Building?

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Global sea level has been rising over the past century, and the rate has increased in recent decades. In 2014, global sea level was 2.6 inches above the 1993 average-the highest annual average in the satellite record (1993-present). Sea level continues to rise at a rate of about one-eighth of an inch per year. Higher sea levels mean that deadly and destructive storm surges push farther inland than they once did, which also means more frequent nuisance flooding. Disruptive and expensive, nuisance flooding is estimated to be from 300 percent to 900 percent more frequent within U.S. coastal communities than it was just 50 years ago. The two major causes of global sea level rise are thermal expansion caused by warming of the ocean since water expands as it warms, and increased melting of land-based ice, such as glaciers and ice sheets. The oceans are absorbing more than 90 percent of the increased atmospheric heat associated with emissions from human activity. With continued ocean and atmospheric warming, sea levels will likely rise for many centuries at rates higher than that of the current century. In the United States, almost 40 percent of the population lives in relatively high-population-density coastal areas, where sea level plays a role in flooding, shoreline erosion, and hazards from storms. Globally, eight of the world’s 10 largest cities are near a coast, according to the U.N. Atlas of the Oceans. Sea level rise at specific locations may be more or less than the global average due to local factors such as land subsidence from natural processes and withdrawal of groundwater and fossil fuels, changes in regional ocean currents, and whether the land is still rebounding from the compressive weight of Ice Age glaciers. In urban settings, rising seas threaten infrastructure necessary for local jobs and regional industries. Roads, bridges, subways, water supplies, oil and gas wells, power plants, sewage treatment plants, landfills-virtually all human infrastructure-is at risk from sea level rise. 
5. Which of the following statements is TRUE according to paragraph 4?

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Until the twentieth century cigarettes were not an important threat to public health. Men used tobacco mainly in the form of cigars. They chewed tobacco, piped tobacco, and snuffed. Most women did not use tobacco at all. The cigarette industry began in 1870s with the development of the cigarette manufacturing machine. This made it possible to produce great numbers of cigarettes very quickly, and it reduced the price. Today cigarette smoking is a widespread habit. About forty-three percent of the adult men and thirty-one percent of the adult women in the United States smoke cigarettes regularly. It is encouraging to note, however, that millions of people have quits smoking. Seventy-five percent of the male population and forty-six percent of the female population have smoked cigarettes for some time during their lives, but twenty-six percent of these men and eleven percent of women have stopped smoking. The number of persons who have given up smoking is increasing. Men as a group smoke more than women. Among both men and women the age group with the highest proportion of smokers is the age group 24-44. Income, education, and occupation all play a part in determining a person’s smoking habit. City people smoke more than people living on farms. Well-educated men with high incomes are less likely to smoke cigarettes than men with fewer years of schooling and lower incomes. On the other hand, if a well-educated man with a higher income smokes, he’s likely to smoke more packs of cigarettes per day. The situation is somewhat different for women. There are slightly more smokers among women with higher family incomes and higher education than among the lower income and lower educational groups. These more highly educated women tend to smoke more heavily. Among teenagers the picture is similar. There are fewer teenager smokers from upper-income, well-educated families, and also fewer from families living in farm areas. High school students who are preparing for college are less likely to smoke than those who don’t plan to continue their education after high school. Children are most likely to start smoking if one or both of their parents smoke  
1. The underlined word “it” in the second paragraph refers to ________________

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Without regular supplies of some hormones our capacity to behave would be seriously impaired; without others we would soon die. Tiny amounts of some hormones can modify our moods and our action, our inclination to eat or drink, our aggressiveness or submissiveness, and our reproductive and parental behavior. And hormones do more than influence adult behavior; early in life they help to determine the development of bodily form and may even determine an individual’s behavioral capacities. Later in life the changing outputs of some endocrine glands and the body’s changing sensitivity to some hormones are essential aspects of the phenomena of aging. Communication within the body and the consequent integration of behavior were considered the exclusive province of the nervous system up to the beginning of the present century. The emergence of endocrinology as a separate discipline can probably be traced to the experiments of Bayliss and Starling on the hormone secretion. This substance is secreted from cells in the intestinal walls when food enters the stomach; it travels through the bloodstream and stimulates the pancreas to liberate pancreatic juice, which aids in digestion. By showing that special cells secrete chemical agents that are conveyed by the bloodstream and regulate distant target organs or tissues, Bayliss and Starling demonstrated that chemical integration can occur without participation of the nervous system. William Bayliss and Ernest Henry Starling, two British physiologists, discovered and introduced the word hormone. In 1979, The Bayliss and Starling Society was founded as a forum for research scientists with specific interest in the chemistry, physiology and function of central and autonomic peptides. The Society also offered the travelling fellowship award for members who wanted to attend national and international academic conferences. Sometimes, the Society help schools to organize science fairs for secondary students and give them incentives to fall for related subjects. The term “hormone” was first used with reference to secretion. Starling derived the term from the Greek hormone, meaning “to excited or set in motion.” The term “endocrine” was introduced shortly thereafter, “Endocrine” is used to refer to glands that secrete products into the bloodstream. The term “endocrine” contrasts with “exocrine” which is applied to glands that secrete their products through ducts to the site of action. Examples of exocrine glands are the tear glands, the sweat glands, and the pancreas, which secretes pancreatic juice through a duct into intestine. Exocrine glands are also called duct glands, while endocrine glands are called ductless.
4. It can be inferred from the passage that, before the Bayliss and Starling experiments, most people believed that chemical integration occurred only ________ .

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Which activities do you think would be difficult ________ blind and deaf people?

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When you first arrive in a foreign culture, often your first reaction is completely positive. Everything seems exciting, different and fascinating. It’s an (1) ______. If you are just on a short holiday, you will probably never leave this phase. (2) ______, if you stay longer, your attitude can start to change. As you start to realize (3) ______ little you really understand the new culture, life can get frustrating. People misunderstand what you are trying to say, or they may laugh at you when you say something incorrectly. Even simple things, like posting a letter, can seem very difficult to you. Thus, you are likely to get angry or upset when things go wrong. With time, though, you start to (4) ______ to become more comfortable with the differences and better able to handle frustrating situations. Your (5) ______ of humor reappears. Finally, you may feel enthusiastic about the culture once again, enjoy living in it, and even prefer certain aspects of the culture to your own.

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Climate change, also called global warming, refers to the rise in average surface temperatures on Earth. An overwhelming scientific consensus maintains that climate change is due primarily to the human use of fossil fuels, which (1) __________ carbon dioxide and other greenhouse gases into the air. The gases trap heat within the atmosphere, which can have a range of effects on ecosystems, (2) __________ rising sea levels, severe weather events, and droughts that render landscapes more susceptible to wildfires. While consensus among nearly all scientists, scientific organizations, and governments is (3)__________ climate change is happening and is caused by human activity, a small minority of voices questions the validity of such assertions and prefers to cast doubt on the preponderance of evidence. Climate change deniers often claim that recent changes (4) __________ to human activity can be seen as part of the natural variations in Earth’s climate and temperature, and that it is difficult or impossible to establish a direct connection between climate change and any single weather event, such as a hurricane. While the latter is generally true, decades of data and analysis support the reality of climate change and the human factor in this process. In any case, economists agree that acting to reduce fossil fuel emissions would be far less expensive than (5) __________ with the consequences of not doing so 

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In the early decades of the United States, the agrarian movement promoted the farmer  as society’s hero. In the minds of agrarian thinkers and writers, the farmer was a person on whose well-being the health of the new country depended. The period between the Revolution, which ended in 1783, and the Civil War, which ended in 1865, was the age of the farmer in the United States. Agrarian philosophers, represented most eloquently by Thomas Jefferson, celebrated farmers extravagantly for their supposed centrality in a good society, their political virtue, and their Superior morality. And virtually all policy makers, whether they subscribed to the tenets of the philosophy held by Jefferson or not, recognized agriculture as the key component of the American economy. Consequently, government at all levels worked to encourage farmers as a social group and agriculture as economic enterprise.  Both the national and state governments developed transportation infrastructure, building canals, roads, bridges, and railroads, deepening harbors, and removing obstructions from navigable streams. The national government imported plant and animal varieties and launched exploring expeditions into prospective farmlands in the West. In addition, government trade policies facilitated the exporting of agricultural products.  For their part, farmers seemed to meet the social expectations agrarian philosophers had for them, as their broader horizons and greater self-respect, both products of the Revolution, were reflected to some degree in their behavior. Farmers seemed to become more scientific, joining agricultural societies and reading the farm newspapers that sprang up throughout the country. They began using improved implements, tried new crops and pure animal breeds, and became more receptive to modern theories of soil improvement. They also responded to inducements by national and state governments. Farmers streamed to the West, filling frontier lands with stunning rapidity. But farmers responded less to the expectations of agrarians and government inducements than to growing market opportunities. European demand for food from the United States seemed insatiable. War, industrialization, and urbanization all kept demand high in Europe. United States cities and industries grew as well; even industries not directly related to farming thrived because of the market, money, and labor that agriculture provided.
2. The author mentions Thomas Jefferson in the first paragraph as an example of __________

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OPEC was established at a conference held in Baghdad Sept. 10–14, 1960, and was  formally constituted in January 1961 by five countries: Saudi Arabia, Iran, Iraq, Kuwait, and Venezuela. Members admitted afterward include Qatar (1961), Indonesia and Libya (1962), Abū Ẓabī (1967), Algeria (1969), Nigeria (1971), Ecuador (1973), and Angola (2007). The United Arab Emirates assumed Abū Ẓabī’s membership in the 1970s. Gabon, which had joined in 1975, withdrew in January 1995, but it had relatively insignificant oil reserves. Ecuador suspended its membership from OPEC from December 1992 until October 2007, while Indonesia suspended its membership beginning in January 2009.  OPEC’s headquarters, first located in Geneva, was moved to Vienna in 1965. OPEC members coordinate policies on oil prices, production, and related matters at semiannual and special meetings of the OPEC Conference. The Board of Governors, which is responsible for managing the organization, convening the Conference, and drawing up the annual budget, contains representatives appointed by each member country; its chair is elected to a one-year term by the Conference. OPEC also possesses a Secretariat, headed by a secretary – general appointed by the Conference for a three-year term; the Secretariat includes research and energy-studies divisions.  OPEC members collectively own about two-thirds of the world’s proven petroleum reserves and account for two-fifths of world oil production. Members differ in a variety of ways, including the size of oil reserves, geography, religion, and economic and political interests. Four members – Kuwait, Qatar, Saudi Arabia, and the United Arab Emirates – have very large per capita oil reserves; they also are relatively strong financially and thus have considerable flexibility in adjusting their production. Saudi Arabia, which has the largest reserves and a relatively small (but fast-growing) population, has traditionally played a dominant role in determining overall production and prices Because OPEC has been beset by numerous conflicts throughout its history, some experts have concluded that it is not a cartel – or at least not an effective one – and that it has little, if any, influence over the amount of oil produced or its price. Other experts believe that OPEC is an effective cartel, though it has not been equally effective at all times. The debate largely centers on semantics and the definition of what constitutes a cartel. Those who argue that OPEC is not a cartel emphasize the sovereignty of each member country, the inherent problems of coordinating price and production policies, and the tendency of countries to renege on prior agreements at ministerial meetings. Those who claim that OPEC is a cartel argue that production costs in the Persian Gulf are generally less than 10 percent of the price charged and that prices would decline toward those costs in the absence of coordination by OPEC.  The influence of individual OPEC members on the organization and on the oil market usually depends on their levels of reserves and production. Saudi Arabia, which controls about one-third of OPEC’s total oil reserves, plays a leading role in the organization. Other important members are Iran, Iraq, Kuwait, and the United Arab Emirates, whose combined reserves are significantly greater than those of Saudi Arabia. Kuwait, which has a very small population, has shown a willingness to cut production relative to the size of its reserves, whereas Iran and Iraq, both with large and growing populations, have generally produced at high levels relative to reserves. Revolutions and wars have impaired the ability of some OPEC members to maintain high levels of production. 
3. According to paragraph 2, how to identify representatives in the Board of Governors?

Choose the option A, B, c or D that best answers the question about the passage:

"Ever since humans have lived on the earth, they have made use of various forms of communication. Generally, this expression of thoughts and feelings has been in the form of oral speech. When there is a language barrier, communication is completed through sign language in which motions stand for letters, words, and ideas. Tourists, and the local people unable to make themselves understood by each other through speaking or writing have had to use this form of expression. Many of these symbols of whole words are very lively and exact and can be used internationally, spelling, however, cannot compare with them.
 Body language sends ideas or thoughts by certain actions, either intentionally or unintentionally. A wink can be a way of showing that the party is only joking. A nod means approval, while shaking the head indicates a negative reaction.
 Other forms of nonlinguistic language can be found in Braille (a System of raised dots read with the fingertips), signal flags, Morse code, and smoke signals. Road maps and picture signs also guide, warn, and instruct people.
 All in all, while words are the most common form of communication, other Systems and techniques nonlinguistic also play role of expressing human thoughts and feelings."

4. How many different forms of communication are mentioned here?

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Green-space facilities are contributing to an important extent to the quality of the urban environment. Fortunately it is no longer necessary that every lecture or every book about this subject has to start with the proof of this idea. At present, it is generally accepted, although more as a self-evident statement than on the base of a closely-reasoned scientific proof. The recognition of the importance of green-spaces in the urban environment is a first step on the right way; this does not mean, however, that sufficient details are known about the functions of green-space in towns and about the way in which the inhabitants are using these spaces. As to this rather complex subject I shall, within the scope of this lecture, enter into one aspect only, namely the recreative function of green-space facilities. The theoretical separation of living, working, traffic and recreation which for many years has been used in town-and-country planning, has in my opinion resulted in disproportionate attention for forms of recreation far from home, whereas there was relatively little attention for improvement of recreative possibilities in the direct neighbourhood of the home. We have come to the conclusion that this is not right, because an important part of the time which we do not pass in sleeping or working, is used for activities as possible, and the design of these has to be such that more obligatory activities can also have a recreative aspect. The very best standard of living is nothing if it is not possible to take a pleasant walk in the district, if the children cannot be allowed to play in the streets, because the risks of traffic are too great, if during shopping you can nowhere find a spot for enjoying for a moment the nice weather, in short, if you only feel yourself at home after the street-door of you house is closed after you.  
2. The underlined word “which” in the passage refers to ________

Each sentence has a mistake. Find it by chosing A B C or D 

The change from summer to winter occurs very abrupt in the tundra regions of North America

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The era of “smart cities”, controlled by an ecosystem of sensors, cameras and  algorithms, is fast approaching. In China, state media claim 500 are under construction. In Canada, Alphabet has plans for turning parts of Toronto into a timber-framed tech town as a prototype. Incremental steps are also making cities smarter. Last week, Transport for London announced plans to track Tube passengers through WiFi to monitor congestion. In the US, fast-food drive-throughs will trial number plates scanners to make ordering faster. Individually these services can improve daily life. Integrating them will create something more powerful than the sum of its parts.  Though convenience and safety are the end goals, serious questions about how city authorities will both store and share vast bodies of data must be answered. The fact that surveillance is built into key transport infrastructure will also make it increasingly difficult to avoid without disrupting daily life. The smart city risks creating a panopticon in the name of an easier and better life. The risks of anonymity disappearing will be increased by the use of different data sets, making it more likely that identifiable characteristics may appear. Closely linked to this is the question of data storage and sharing. The treasure trove of personal information will be a tempting target for hackers. This information might also be used by law enforcement, feeding into the existing dangers of mass surveillance and profiling, as is already the case in China.  These concerns have long been levelled at social media and internet-enabled home appliances. Smart city surveillance can be even more insidious. Users can avoid Facebook or hardware such as Alexa. Avoiding basic infrastructure will be near impossible without seriously affecting day-to-day life. TfL has put up signs warning customers of the WiFi tracking, yet the only choice is between tracking and having no signal. Reports on the facial recognition at airports in America suggest that avoiding being automatically scanned will be tough as well. As these systems become more closely enmeshed, avoiding snooping will become increasingly tricky.  The inevitable rise of smart cities is not inherently negative. Harnessing the power of technology and data can potentially help urban environments adapt to challenges such as climate change and overcrowding. Politicians, programmers and academics must work to ensure that does not come at the cost of all-seeing, 24-hour surveillance. 
8. Which of the following can be inferred from the passage?

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The British are particular about timings and being late is frowned upon, but being on  time is a complicated matter because in some situations, being a few minutes early on others means being exactly on time and in some instances, it is completely acceptable to arrive 10 minutes to a few hours later than the stated time. This can be a minefield for someone who is new to the UK, so here are some basics rules that will help you get your timings right whatever the situation.  In formal meetings, such as job interviews, you should arrive at least five minutes before your meeting. This will give you time to compose yourself before your big meeting. In the UK, arriving late for a formal meeting is seen as unprofessional and will reflect badly on you. If you are running late, ring your host to let them know you will be late. On arrival, apologize sincerely and offer a reason for your lateness, such as you got lost or the train was delayed. It will help you redeem yourself. However, if you are late because you set off later than you should have, it’s wise to keep that to yourself! With appointments such as visits to the doctor or dentist, the time you are given for your appointment isn’t necessarily the time you will be seen. It is not uncommon you may have to wait between 15-30 minutes before you are seen by a doctor and that can be much longer if it is a hospital appointment. Nevertheless, you should arrive at least five minutes before your appointment and it is recommended you take a drink and something to read.  When you start a new job, you are given your typical working hours. For example, if you are expected to start at 9am, it is not acceptable to arrive after this time. Most employers make an exception if you are late once in a while. If you have an appointment, you need to seek permission from your employer to arrive later on that day. Being late consistently will land you in trouble and you can be sacked from your job if after three warnings you are still late.  There is an unsaid rule that you can be a few minutes late for a lecture or seminar once in a while. When you are late, you should enter quietly and find a seat at the back of the room. At the end of lecture or seminar, you should offer your apology to the lecturer. If you have been invited to a dinner party, you should arrive exactly on time as the host will have planned when they will serve the food. You will find that your host will serve their guests a pre-dinner drink, so that gives you a bit of wiggle room, but if you are running later than 10 minutes, you should ring your host and let them know how late you might be. That way they can decide whether to go ahead and serve the other guests. When you arrive you should offer the host and the other guests your apology for being late. 
8. What is the best advice when you have an appointment in the UK?

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Seeing the glass as half full may mean a longer life, according to research suggesting that optimists not only live longer in general, but have a better chance of reaching 85 or older. People of an upbeat disposition have previously been found to have a lower risk of heart conditions and premature death. Researchers now say it could also play a role in living a long life. “A lot of evidence suggests that exceptional longevity is usually accompanied by a longer span of good health and living without disability, so our findings raise an exciting possibility that we may be able to promote healthy and resilient ageing by cultivating psychosocial assets such as optimism,” said Lewina Lee, the lead author of the study at Boston University School of Medicine. Writing in the Proceedings of the National Academy of Sciences, Lee and colleagues report how they analysed data from two previous long-term research projects, one involving female nurses and the other focused on a cohort of men. The former team compared lifespan for the most optimistic with the least, taking into account factors including age, sex, race, education, depression and other health conditions present at the outset. The results show the most optimistic group of women had a lifespan almost 15% longer than the least. As for the other project, when the team compared the fifth of men boasting the highest optimism scores with the least optimistic, they found the most positive men had lifespans almost 11% longer. But being optimistic was not only linked to a longer lifespan. For men and women it was also linked more specifically to living to 85 or older when health behaviours were taken into account, with the most optimistic group of women having 20% better odds of reaching age 85 than the least. Lee said it was not yet clear why optimism is linked to longevity. “In our study, healthier behaviours, fewer depressive symptoms, and more social ties only partially accounted for the association from optimism to exceptional longevity,” Lee said, adding there are likely to be other mechanisms at play, such as optimistic people coping better with stress. Dr Catherine Hurt, an expert in health psychology at City, University of London, said the study highlighted the importance of psychological wellbeing alongside physical wellbeing for living a long and healthy life.
7. Which of the following statements is TRUE, according to the passage?

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When hosting an Olympic Games, a country has to take account of several considerations, among which the financial one is by far the most important. The costs of hosting the Olympics can (1) _______ tens of billions of dollars, and it is commonplace for budgets to double or even triple. In addition to the direct costs of hosting the Games (the opening and closing ceremonies, athletes’ village, security, etc.), cities often must build expensive new venues (2) _______ lesser-known sports. Once constructed, sports venues often incur additional maintenance costs long after the Games have ended. While costs are the (3) _______ concern for a host city, there are other factors to consider. For one, an Olympic host city may receive substantial revenue from ticket sales, tourist spending, corporate sponsorship, and television rights. Cities such as Los Angeles (1984) and Seoul (1988) actually made a large profit from the Games they hosted. (4) _______, hosting the Olympic Games confers prestige on a host city and country, which can lead to increased trade and tourism. The Olympics are also an opportunity to invest in projects (5) _______ improve the city’s quality of life, such as new transportation systems

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Stage and film acting both involve performances in front of an audience. There are fundamental differences between the two. When you act for the stage, you are performing in front of a live audience. That means that your voice and your body movements must be clear even to those seated at the back row. Film acting, on the other hand, requires no voice projection. This is because you are performing in front of the camera. Although a film actor still needs to put the right expression to pull off a role realistically, overdoing movement or being overly expressive actually works against him in film acting because this can be construed as overacting. Controlled and small gestures are the requirements when acting for film. Another difference between stage acting and film acting is the material that is used. Theater involves doing well-known plays time and time again. As such, directors, producers and even avid theater-goers know the plays by heart. Some would even know every line and have developed expectations on how it should be delivered. When a line is not correctly said or the action delivered is not what is expected, an actor can be criticized severely. This is not an issue with film acting because the script is freshly-written. There are basically no expectations on how a role is supposed to be played. Putting the character to life becomes your responsibility and casting directors often choose talents based on their ability to give an authentic and believable performance. The fact that stage acting is done in real time also differentiates it from film acting. The scenes are done in sequence, often building up to a climax. This means that stage actors can’t afford to make mistakes. They have to memorize their lines well or risk forgetting in the middle of the performance. Stage actors must also exhibit quick thinking in case something unexpected happens on stage. Film acting is not done in front of a live audience. Although actors are encouraged to perform the scene perfectly on the first take because of budgetary considerations, a scene can always be redone in case the director is not satisfied with it. When an actor forgets his lines, there is always a script that can be referred back to without causing any damage to the outcome of the movie.
1. The most suitable title for the passage could be ______

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The aviation industry, especially the commercial aviation sector, is constantly striving to improve both the way it works and its customer satisfaction. It has begun using artificial intelligence. Though AI in the aviation industry is still in the nascent stage, some progress has been made already as certain leading carriers invest in AI. To make a long story short, AI can redefine how the aviation industry goes about its work. In 2017, American Airlines conducted an app development competition with the goal of having an app developed for making baggage screening easier for passengers. The competition, named HackWars, was themed upon artificial intelligence, drones and augmented and virtual reality. The winner, known as “Team Avatar,” developed an app that would not only allow passengers determine their baggage size before arriving at the airport, but also prepay any potential baggage-related expenses. United Airlines is using Amazon’s Alexa to have certain common customer queries answered. In September 2017, United announced a collaboration with Alexa. The feature is known as the United skill. To get started, all passengers need to do is to  add the United skill to their Alexa app and then start asking questions. Alexa answers common queries correctly, such as the status of a flight by number, check-in requests and availability of Wi-Fi on a flight. The reviews so far have been mixed, which points to the fact that there is a learning curve, and it is still a long way to go before AI can fully handle customer assistance. Tracking progress is an enormous challenge that airlines will face. The first thing they need to do is to develop analytics that will help them develop and process accurate data. However, that in itself is a challenge. What kind of analytics will help? For example, customer satisfaction is going to be one of the most important factors in success. What kind of analytics will determine that airlines have been improving on customer satisfaction parameters? AI needs huge investments, and probably the biggest risk in this is smaller, especially budget airlines are going to miss out on reaping the benefits of AI fully. Does that mean that the performance of the smaller carriers will be impacted? That might not be the case, because we might be moving toward more acquisitions and mergers. Bigger airlines will have a massive appetite for acquiring smaller airlines with an eye on the market. It is not all gloom and doom though, because smaller airlines like Southwest have already shown some initiatives toward embracing AI. It is surprising that a sector as important as aviation has woken up to AI so late. As AI in aviation picks up its pace, there could probably be a few mergers, acquisitions or even closure of small airlines which will not be able to afford the investments. Now, AI seems the best option to take aviation to the next level.
5. According to paragraph 3, Amazon’s Alexa is ______

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Next time your boss asks you to work late and miss your band rehearsal or board game night, point them to a new study in the Journal of Vocational Behavior. Researchers have found that spending more time on a hobby can boost people’s confidence in their ability to perform their job well. Ciara Kelly at Sheffield University and colleagues recruited 129 hobbyists — from amateur climbers to improv comedians — to look at how the time spent on their hobbies shaped their work life. To begin with, the team measured the seriousness of each participant’s hobby, asking them to rate their agreement with statements like “I regularly train for this activity”, and also assessed how similar the demands of their job and hobby were. Then, each month for seven months, participants recorded how many hours they had dedicated to their activity, and completed a scale measuring their belief in their ability to effectively do their job, or their “self-efficacy”, in which they rated themselves on statements like “At work I am able to successfully overcome many challenges”.  The researchers found that when participants spent longer than normal doing their leisure activity, their belief in their ability to perform their job increased. But this was only the case when they had a serious hobby that was dissimilar to their job, or when their hobby was similar to their work but they only did it casually. When their hobby was both serious and similar to their job, then spending more time on it actually had a detrimental effect, decreasing their self-efficacy. Why might that be? To maintain a serious hobby, people need to invest significant psychological resources, so if the activity has the same kinds of demands as their work, they may be left drained and unable to perform as well at their job. But if their hobby is quite different from their career, it may not interfere in the same way but instead help them develop other knowledge and skills that can boost their confidence at work. Of course, the data don’t provide conclusive evidence about the direction of the effect. Still, the results suggest that companies may want to encourage employees to pursue interests outside of work, as long as those activities differ from their day-to-day tasks. And they also may give pause to those who dream of packing it all in and turning their hobby into a career.  
4. The word “self-efficacy” in paragraph 3 is closest in meaning to _______