Mark the letter A, B, C, D on your answer sheet to indicate the correct answer to each of the following questions. 

Lorasoft's customer service agents are instructed to handle minor requests   ___________ before forwarding calls directly to the technical support team.

I have been trying to ring him up all day and I could not ______ through.

Mark the letter A, B, C, D on your answer sheet to indicate the correct answer to each of the following questions. 

All potential clients are given brochures containing brief _________  of GL Mutual's insurance policy packages.

“Have you met Henry recently” -Yes, I____ while I was in Paris. 

If you are an independent traveler, we can  arrange a_____________________ tour.

Mark the letter A, B, C, D on your answer sheet to indicate the correct answer to each of the following questions. 

The speaker at the Westicon Literature Seminar told an  ___________  story that had the entire audience laughing in enjoyment.

The  Lake District, .........  was made a national park in 1951, attracts a large number of tourists every year.

Mark the letter A, B, C, or D on your answer sheet to indicate the word(s) OPPOSITE in meaning to the underlined bold word(s) in each of the following questions: 

Though I persuaded my boss to solve a very serious problem in the new management system, he just made light of it.

In former days, after the battles soldiers on both sides died or were left wounded on the field without any _______ attendance and basic care.

 Some candidates failed the oral exam because thay didn’t have enough ................

Women are supposed to have a longer ............... than men.

I always enjoy our school .................. to France.

In this case, I think _______nothing.

When his alarm went off, he shut it off and slept for ............ 15 minutes.

Choose the word or phrase — a, b, c or d — that best fits the blank space in the following passage. 
United Nations Educational, Scientific and Cultural Organisation (UNESCO) is a (1)_____ agency of the United Nations established on November 16 1945. Its stated (2) _____ is to contribute to peace and security by promoting international collaboration through education, science, and culture in order to(3 )_____ universal respect for justice, the rule of law, and the human rights and fundamental freedoms (4) ____ in the UN Charter. It is the heir of the League of Nations' International Commission on Intellectual Cooperation. UNESCO has 193 Member States and 6 Associate Members. The organization is (5) ___ in Paris, with over 50 field offices and many specialized institutes and centres throughout the world. Most of the field offices are "cluster" offices (6) ___ three or more countries; there are also national, and regional offices. UNESCO (7) ____ its objectives through five major programes: education, natural sciences, social and human sciences, culture, and communication and information . Projects (8) ____ by UNESCO include literacy, technical, and teacher-training programes; international science programes; the promotion of independent media and freedom of the press; regional and cultural history projects, the promotion of cultural (9)____; international cooperation agreements to secure the world cultural and natural heritage ( World Heritage Sites ) and to (10) ___ human rights.
(8)...................

Mark the letter A, B, C, D on your answer sheet to indicate the correct answer to each of the following questions. 

The release date for HBS Tech's new product was  __________  a mistake as its competitor had launched a similar item earlier.

Both Peter and his girlfriend………. working for a bank. 

Their___________ has lasted for more than 20 years. 

Choose the best answer among A, B, C or D that best completes each sentence: He asked her …… , but she didn’t have time to visit him just then.

Choose the best answer among A, B, C or D that best completes each sentence: He managed to ….. disaster by steering into a pile of sand

I am bored with doing the _____ chores.