It would help us if you gave _____ honest opinion. 

“Sorry to interrupt you but could I have a word here?” “  ....................   ”

Please let me  .........  I promise not to do it again.

Years ago there were many social rules and etiquette procedures involving introductions. Some formal introductions between two people were (i) _______ by letter by third party. A person had to be very careful to weigh the importance of social class or status, age, and gender when deciding (ii) _______  person should be presented or introduced to the other person first. However, times have changed, and most of the social rules about introducing older people to younger ones, women to men, and those in higher positions to those in lower positions have changed, too. Many people now feel much more (iii) _______ about making introductions. In most situations, handshaking is (iv) _______ , but these days it is more often done than not-especially in formal social or business settings. It’s very common for one person (or both) to extend a hand when meeting someone. If you are in this situation, and you are offered a hand to shake, you should grasp it firmly and shake it briefly. People often tend to make some (v) _______ about someone according to their handshakes, so make sure yours is not too weak or limp, not too hard, and not too long-lasting. It should be firm and brief.

(iv)_______

Sainsbury’s, one of Britain’s leading supermarkets, are deeply concerned about (i) _____  out theirresponsibilities regarding the environment. They claim that many of their customers want to buy products that don’t have a negative environmental (ii) _____. Due to this, more than 50 per cent of their own­ brand products are environmentally friendly. Furthermore, Sainsbury’s have been using recycled cardboard packaging for years on such things as breakfast cereals and biscuits. Many of their stores also offer customers the opportunity to recycle their own packaging. They have (iii) _____ them with special recycling bins for paper, glass and even shoes. These bins are supplied by the local authority and are in display at the front of most major stores. (iv) _____ from many other environmental projects which they are involved in, Sainsbury’s also encourage their customers not to use plastic carrier bags, with their Bag for life and Penny Back offers. In the first scheme, the orange reusable Bag for life bags cost lOp, and when they wear out, customers can take them back to the store and (v) _____ a free bag in return. In the second scheme, customers get a penny back for every plastic carrier bag they reuse. Via this second scheme, they gave 640,000 penny back to customers last year, of which more than half ended up in Sainsbury’s charity boxes.

(i)______

In their latest attack, terrorists have attempted to blow _________ the bridge 

Parents whose children show a special interest in a particular sport have a difficult decision to  (i) _____  about their children’s career. Should they allow their children to train to become top sportsmen and women? For many children, it means starting very young and school work, going out with friends and other interests have to take second place. Il’s very difficult to explain to a young child why he or she has to train for five hours a day, even at the weekend, when (ii) _____of his or her friends are playing. Another problem is of course money. In many countries, money for training is available from the government for the very best young sportsmen and women. If this help cannot be given, it means that it is the parents (iii) _____ have to find the time and the money to support their child’s development- and sports clothes, transport to competitions, special equipment etC. can all be very expensive. Many parents are understandably worried that it is dangerous to start serious training in a sport at an early age. Some doctors agree that young (iv) _____ may be damaged by training before they are properly developed.Professional trainers, however, believe that it is only by starting young that you can reach the top as a successful sports person. What is clear is that very (v) _____  people reach the top and both parents and children should be prepared for failure even after many years of training.

(iv)______

People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(v)_______

 _____ European expert was invited to speak to the committee. 

Choose A, B,C or D on your answer sheet to indicate the underlined part that needs correction in each of the following questions: 

It is of great importance that he speaks to the Dean before leaving for his location.

Linda and Daisy are talking about the environment.

Linda: “Our environment is getting more and more polluted. Do you think so?”

Daisy: “  ...............  . It’s really worrying.”

He regrets ......  lazy last year. He lost his job.

In the future, people could live in “smart homes” that will tell them when to wake up or remind them to (i) _____  the front door. These homes will be equipped with electronic sensors connected to a computer that will remind people to take their medicine or turn off the oven. This computerized system, with about thirty sensors will be (ii) _____ to talk and negotiate with the tenant. It will also have the ability to (iii)  out if it is doing something that might be harmful. The aim of the “smart home” is to allow the elderly to live independently in their own homes for as long as possible, instead of moving into nursing homes. The number of people living into their 80s is expected to increase dramatically in the next few decades. As a result, there will probably be a great demand for these homes, which will enable the elderly to keep their independence and privacy. In addition to reminding them about things they may have forgotten to do, the system would contact a volunteer in (iv) _____ of illness or danger. At the moment a bioengineer at Brunei University near London is working with several housing associations, communication companies and charities in order to make this (v)     _____ home a reality. Although he is planning to put up new homes and apartments with the system, he says that it would also be possible to change existing homes, too.

(i)______-

The use of animal fur in making clothes will always arouse strong feeling in people. Whilst some will gaze admiringly at a fur coat in a shop window, others will grow angry at the (i) _____ of the animals which have suffered so that it could be produced. In many countries, animal rights campaigners have (ii) _____ for a ban on the farming of animals for their fur, claiming that it is cruel to breed and kill animals purely for fashion. They have also (iii) _____ pressure on designers and managed to convince some not to use fur for their clothes. They argue that the fashion industry can do without fur, as artificial alternatives are equally warm and attractive. Supporters of fur say that it is a matter of personal choice and people should be allowed to make up their own minds about what they wear. In addition, they point out that many people earn their (iv) _____ from the fur trade and to ban it would cause thousands to become unemployed. Some people, then, are prepared to pay a fortune for the latest trend, but it is the animals (v) _____ are the real fashion victims. Even if some countries stop fur farming, international trade rules prevent governments from banning the importing of clothes made from fur. So as long as there is a demand for fur, animals will continue to be sacrificed.

(ii)_______

 She always said that when she grew up she wanted to be _________. 

Choose the correct answer to each of the following questions. "His mother ______ his not to take too much sugar."

Choose the correct answer to each of the following questions. "Minh and Ken admitted ____ to submit the assignments the day before."

Choose the correct answer to each of the following questions. "The doctor said to Mr Brow that if he ate lots of fatty food, he ____ increase his chance of developing heart disease."

If it fits inside a pocket, keeps you safe as well as in touch with your office, your mother and your children, it is (i) _____ worth having. This is the view of the swelling ranks of female mobile – phone users who are beginning to (ii)  _____  the consumer market. Although Britain has been demonstrated to be one of the most expensive places in the world to run a mobile phone, both professional women and (iii) _____ mothers are undeterred. At first, the mobile phone was a rich man’s plaything, or a businessman’s status symbol. Now women own almost as many telephones as men do – but for very different reasons. The main attraction for most women customers is that it provides a form of communication back – up, wherever they are, in case of (iv) _____. James Tanner of Tancroft Communications says: “The majority of people buying phones from us this year were women – often young women or men W’ho were buying for their mothers, wives and girlfriend. And it always seems to be a question of peace of mind.” Size is also (v) for women. They want something that will lit in a handbag,” said Mr Tanner. “The tiny phones coming in are having a very big impact. This year’s models are only half the size of your hand.

(iv)_____

We are using up the world’s petroleum. We use it in our cars and to heat our building in winter. Farmers use petrochemicals to make the soil rich. They use them to kill insects (i) _______ eat plants. These chemicals go into rivers and lakes and kill the fish there. Thousands of pollutants also go into the air and pollute it. Winds carry this (ii) _______ air to other countries and other continents. Poor farmers use the same land over and over. The land needs a rest so it will be better next year. However, the farmers must have food this year. Poor people cut down forests (iii) _______ firewood. In some areas when the trees are gone, the land becomes desert. Poor people can’t save the environment for the (iv) _______ . This is not a problem for one country or one area of the world. It is a problem for all- humans. The people and the nations of the world must work together to (v) _______  the world’s resources.

(iv)_____-

Around 1190, Tcmujjin and his close allies and advisers began to unite many (i) _____ Mongol clans. Using his strong will and charisma, he managed to persuade (ii) _____ of those fighting and warring clans to accept him as the one and only leader. It seems Tcmujjin had a gift, the unusual ability to act as a leader and (iii) _____ respect. Several tribes tried to oppose him. There were a lot of betrayals and killings, but eventually Tcmujjin managed to do what nobody had ever done before: unite all Mongols (iv) _____  one nation in 1206. In honor of his achievements, the Mongol clan chiefs (v) _____Tcmujjin the title Khan, or “leader”.

(iv)______