I do wish you wouldn’t ………….in, Charles. I’m trying to talk to your father 

People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(ii)_______

Choose the word(s) CLOSEST in meaning to the folllowing word(s). "consume"

Part of the sunlight that strikes the Earth is reflected into the sky, and a rest is absorbed by the ground.

Choose the correct answer to complete the sentence. "My grandmother promised to buy my younger sister a new bicycle _____ she stopped eating junk food."

During the last 400 years, most scientists have based on mathematics in their development of their inventions or discoveries. However, one great British scientist, Michael Faraday, did not make (i) _______ of mathematics. Faraday, the son of a poor blacksmith, was born in London in 1971 and had no (ii)  _______  beyond reading and writing. In 1812, Faraday was hired as a bottle washer by a great chemist Humphry Davy. Later, Faraday became a greater scientist than Davy, making the last years of Davy’s life embittered (iii) _______ jealousy. Faraday made the first (iv) _______  motor in 1821, a device that used electricity to produce movement. Then Faraday became interested in the relationship between electricity and magnetism. In 1831, he discovered that when a magnet is moved near a wire, electricity flows in the wire. With this discovery, he produced a machine for making electricity called a dynamo. Faraday then went on to show how electricity affects chemical substances. Because Faraday believed that money should be given to the poor, when he grew old, he was destitute. (v) _______, Queen Victoria rewarded him for his discoveries by giving him a stipend and a house. He died in 1867.

(i)_______

We wish we ......... a large house but we can't afford it now.

Choose the correct answer to each of the following questions. "The doctor said to Mr Brow that if he ate lots of fatty food, he ____ increase his chance of developing heart disease."

________ book you ordered _________ last week is now in stock. 

Traditionally, spas were places which had a spring of mineral water, where people who were sick went to recover from an illness or (i) _____ a disease. Spas were developed by the (ii) _____ Romans, who built public bath houses over hot volcanic springs. Some Roman baths could accommodate up to 6,000 bathers, and had restaurants, sports centres, swimming pools, gardens and libraries. An extremely low entrance fee ensured the popularity of the baths. There was no fixed order in which the rooms were used. People might begin with a hard workout, before going to the Warm Room to relax, have a vigorous massage in olive oil and then (iii) _____ a good soak in a warm bath. Next, they could take a bath in the Hot Room, before cooling down the Cold Room. After that, they might (iv) _____ for a swim, read some poetry in the library, have a (v) _____ to eat, or talk about urgent matters of state in a private talk room

(i)_______

Stress is our body’s reaction to events or conditions that we cannot easily manage or control. When we are troubled by something, we usually experience some types of stress. There are thousand conditions that (i) _______ us to become tense. These may be major and horrible lighting for our lives in a war, being imprisoned or facing death. On the other hand, minor (ii) _______ in our daily lives cause stress as well: waiting in lines, taking a quiz, or asking for or accepting a date. Although we usually think of stress as something caused by unpleasant events, pleasant happenings also bring stress. As a new researeh is done on the effects of stress, new techniques are developed to help (iii) _______ with anxiety. One aid is to plan for situations that wc know will be stressful. Some imagine the event before it happens, thus preparing their minds and bodies for the tension. Others pretend they are on a pleasant beach (iv) _______ in the sunshine; soon their bodies relax and tension melts away. Other people believe strenuous exercise helps the body handle the problems of daily life. It matters very little which method we use to relax; what docs matter is finding the time to temporarily reduce the (v) _______ of modem life on our brain and body.

(v)________

The internet is like a huge city, full of many different kinds of places and people. As a real city, there are certain places which are suitable for youngsters and others which need to be avoided. The Internet neither belongs to (i) _____ is controlled by anyone person, organisation or government. It gives all of US the opportunity to create material for others to seC. On the other hand, as in ordinary life, there are those who might use it for illegal (ii) _____. The freedom of the Net offers exciting opportunities for youngsters and, (iii) _____ being aware of the possible dangers and taking steps to avoid them, they can happily explore that online world in safety. Common sense will certainly help children to use the Internet safely.It is preferable, for example, for parents to get to know (iv) _____ their children are meeting online and make sure they never give our personal information about themselves. Although it is an excellent tool for learning, playing and communicating and others, youngsters should not be allowed to become so involved that they forget other activities important to their development. Obviously, surfing as a family activity is the best solution, so that any problems that are fond can be discussed together. Parents need to thinks about safetv issues and aerree on a set of rules. óJust as youngsters are given instruction on road (v) _____, they also need to be instructed on how to travel safely along that superhighway.

(v)______

All sorts of people need to know what the weather is going to do. They do not all want to know the same information for the same period of time, however. For someone (i) _____ a small boat across the lake, wind or rain on that day will matter whereas a farmer might be more interested in the chances of rain over the next six months. The one thing they (ii) _____  need, however, is totally dependable information. And it is for this reason that forecasting is a very big international business. Today, because the accuracy of forecast is important to so many people, weather satellites cross from pole to pole every hour and a quarter, reporting back to earth from fifty miles up, although of course, it hasn’t always been so easy. Ancient Greek philosophers like Aristotle started weather forecasting by trying to (iii) _____ logically what was happening in the sky above them. They weren’t always right, but they understood the importance of systematic observation. But forecasting remained limited so long as people only knew what was happening in their own section of sky. It was the arrival of the electric telegraph in the 1830s that (iv) _____ forecasters to get a wider picture of the weather that was on its way. This information could then be (v) _____ on to those in its path while it was still of use.

(iv)_______

Choose the correct answer to each of the following questions. "My mom reminded me to buy something ____ the way home"

Our dog has been run .......  by a car.

There are a variety of causes that can contribute directly or indirectly to the extinction of a species or groups of species. Just as each species is unique, and so is each extinction. The causes (i) _______ each are varied – some subtle and complex, others obvious and simple. Most simply, any species that is unable to (ii) _______ or reproduce in its environment, and unable to move to a new environment where it can do so, will (iii) _______ out and become extinct. Extinction of a species may come suddenly when a healthy species is wiped out completely, as when toxic pollution makes its entire diversity unlivable; or may occur gradually over thousands or millions of years, such as when a species gradually loses out in (iv) _______ lor food to better adapted competitors. The question of whether more extinction in the fossil record has been caused by evolution or by catastrophe is a subject of discussion. When taking about species extinction that has been raised, most experts concern with the (v) _______ of climate change and technological disasters. Currently, environmental groups and some governments are concerned about the extinction of species caused by human beings and are attempting to combat further extinctions through various ways of conservation programs. Humans can cause extinction of a species through overharvesting, pollution, habitat destruction, introduction of new predators and food competitors, overhunting, and other influences.

(i)_____

The children have _____ new teacher called Mr. Green. A. a B. an C. the D. X 

Smart shoes that adjust their size throughout the day could soon be available. A prototype of such a shoe has already been produced and a commercial (i) _____ may be in production within a few years. The shoe contains sensors that constantly check the amount of (ii) _____ left in it. If the fool has become too large, a tiny valve opens and the shoe expands slightly. The entire control system is about 5mm square and is located inside the shoe. This radical shoe (iii) _____ a need because the volume of the average foot can change by as much as 8% during the course of the day. The system is able to learn about the wearer’s feet and build up a picture of the size of his or her feet throughout the day. It will allow the shoes to change in size by up to 8% so that they always fit (iv) _____. They are obviously more comfortable and less likely to cause blisters. From an athlete’s point of view, they can help improve performance a little, and that is why the first use for the system will find a place in other household items, from beds that automatically change to fit the person sleeping in them, to power tools that (v) _____themselves to the user’s hand for better grip. There is no reason why the system couldn’t be adapted for use in hundreds of consumer possessions.

(i)_____

The Thames Barrier is a major part of the flood defence scheme for protecting London (i) _______ rising water levels. The defenses also include raised river embankments and additional flood gates at strategic points, including the Barking Barrier. The unique structure that is the Barrier spans the 520- melre wide Woolwich reach and consists of 10 separate movable gates, each pivoting and supporting between concrete structures which house the operating machinery. When raising, the four main gates (ii) _______stand as high as a five-storey building and as wide as the opening of Tower Bridge. Each weighs 3700 tones. During the first twelve years of (iii) _______, the Barrier has been closed twenty nine times to protect London. You can (iv) _______ the Barrier from the comfortable Cafeteria, picnic on the riverside embankment. Enjoy beautiful views from the riverside walk. Visit the shop which stocks a large selection of souvenirs, books and Barrier information. There is a children’s play area suitable for 4- to 12- year olds, located adjacent to the riverside walk. A visit to the spectacular Thames Barrier is a (v) _______experience.

(i)______

Parents whose children show a special interest in a particular sport have a difficult decision to  (i) _____  about their children’s career. Should they allow their children to train to become top sportsmen and women? For many children, it means starting very young and school work, going out with friends and other interests have to take second place. Il’s very difficult to explain to a young child why he or she has to train for five hours a day, even at the weekend, when (ii) _____of his or her friends are playing. Another problem is of course money. In many countries, money for training is available from the government for the very best young sportsmen and women. If this help cannot be given, it means that it is the parents (iii) _____ have to find the time and the money to support their child’s development- and sports clothes, transport to competitions, special equipment etC. can all be very expensive. Many parents are understandably worried that it is dangerous to start serious training in a sport at an early age. Some doctors agree that young (iv) _____ may be damaged by training before they are properly developed.Professional trainers, however, believe that it is only by starting young that you can reach the top as a successful sports person. What is clear is that very (v) _____  people reach the top and both parents and children should be prepared for failure even after many years of training.

(iii)______

Researehers in the field of psychology have found that one of the best ways to make an important decision, such as choosing a university to attend or a business to invest in, involves the utilization of a decision worksheet. Psychologists (i) _______ optimization compare the actual decisions made by people to theoretical ideal decisions to see how similar they are. Proponents of the worksheet procedure believe that it will yield optimal, that is, the best decisions. (ii) _______ there are several variations on the exact format that worksheets can lake, they are all similar in their essential aspects. Worksheets require defining the problem (iii) _______ a clear and concise way and then listing all possible solutions to the problem. Next, the pertinent considerations that will be affected by each decision are listed, and the relative importance of each consideration or consequence (iv) _______ . Each consideration is assigned a numerical value to reflect its relative importance. A decision is mathematically calculated by adding these values together. The alternative with the highest number of points emerges as the best decision. Since most important problems are multifaceted, there are several alternatives to choose from, each with unique advantages and disadvantages. One of the benefits of a pencil and paper (v) _______ procedure is that it permits people to deal with more variables than their minds can generally comprehend and remember.

(iv)_______