Each sentence has a mistake. Find it by chosing A B C or D 

The change from summer to winter occurs very abrupt in the tundra regions of North America

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The history of American newspapers begins in the early 18th century with the publication of the first colonial newspapers. American newspapers began as modest affairs-a sideline for printers. They became a political force in the campaign for American independence. After independence, the first article of U.S. Constitution guaranteed freedom of the press. The U.S. Postal Service Act of 1792 provided substantial subsidies: Newspapers were delivered up to 100 miles for a penny and beyond for 1.5 cents, when first class postage ranged from six cents to a quarter. The American press grew rapidly during the First Party System (1790s-1810s) when both parties sponsored papers to reach their loyal partisans. From the 1830s onward, the Penny press began to play a major role in American journalism and its interests seemed to remarkably surprised the management board in the journal industry. Technological advancements such as the telegraph and faster printing presses in the 1840s also helped to expand the press of the nation as it experienced rapid economic and demographic growth. Editors typically became the local party spokesman, and hard-hitting editorials were widely reprinted. By 1900 major newspapers had become profitable powerhouses of advocacy, muckraking and sensationalism, along with serious, and objective news-gathering. During the early 20th century, prior to rise of television, the average American read several newspapers per-day. Starting in the 1920s, changes in technology again morphed the nature of American journalism as radio and later, television, began to play increasingly important competitive roles. In the late 20th century, much of American journalism became housed in big media chains. With the coming of digital journalism in the 21st century, all newspapers faced a business crisis as readers turned to the Internet for sources and advertisers followed them  
4. According to the passage, what is probably TRUE about technological advancements in the 1840s?

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Rains that are almost biblical, heat waves that don’t end - there’s been a change in the weather lately. What’s going on? Extreme weather is an unusual weather event such as rainfall, a drought or a heat wave in the wrong place or at the wrong time. In theory, they are very rare. But these days, our TV screens are constantly showing such extreme weather events. Take just three news stories from 2010: 28 centimetres of rain fell on Rio de Janeiro in 24 hours, Nashville, USA, had 33 centimetres of rain in two days and there was record rainfall in Pakistan. The effects of this kind of rainfall are dramatic and lethal. In Rio de Janeiro, landslides followed, burying hundreds of people. In Pakistan, the floods affected 20 million people. Meanwhile, other parts of the world suffer devastating droughts. Australia, Russia and East Africa have been hit in the last ten years. And then there are unexpected heat waves, such as in 2003 in Europe. That summer, 35,000 deaths were said to be heat-related. Peter Miller, a National Geographic columnist, says what is happening to our weather is probably a mixture of numerous factors. On the one hand, the most important influences on weather events are natural cycles in the climate. Two of the most famous weather cycles, EI Nino and La Nina, originate in the Pacific Ocean. The heat from the warm ocean rises high into the atmosphere and affects weather all around the world. On the other hand, the temperature of the Earth’s oceans is slowly but steadily going up. And this is a result of human activity. We are producing greenhouse gases that trap heat in the Earth’s atmosphere. This heat warms up the atmosphere, land and oceans. Warmer oceans produce more water vapour - think of heating a pan of water in your kitchen. Turn up the heat, it produces steam more quickly. Satellite data tells us that the water vapour in the atmosphere has gone up by four percent in 25 years. This warm, wet air turns into the rain, storms, hurricanes and typhoons that we are increasingly experiencing. Climate scientist, Michael Oppenheimer, says that we need to face the reality of climate change. And we also need to act now to save lives and money in the future
1. The article says extreme weather is ________

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The children were wearing traditional _______ costume.

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There is substantial evidence that students going off to college have changed over the years. For one thing, studies show that they are emotionally closer to their parents and their parents to them. One thing that means is that they depend on each other more for happiness. It puts a burden on children for parents to use their children as vehicles for their own happiness - although today’s young people seem complicit in this arrangement, perhaps because they have known no other way even if it creates anxiety in the children. That’s one reason parents like to be involved in their children’s college experiences, and colleges have had to devise novel ways of getting parents off campus when they transport their kids to school.
There’s also evidence that students today seem to be choosing schools with reference to proximity to home. The closer a student is to home, the easier it is to bring the laundry home and to land in your old bed with tea and sympathy when you have the sniffles. And the easier it is for parents to visit you at university whenever the mood strikes. The amount of visiting parents do is far more than in generations past.
But in a real sense, students don’t really leave their parents behind. Their parents go to college right along with them - in their front pockets. That is, the parents are a speed dial away by cellphone. This, of course, significantly reduces independence. A student doesn’t get the chance to solve minor problems on his own
- he just calls Mom or Dad. A student has initial problems getting along with a roommate? A roommate doesn’t do laundry as often as the other roommate wishes? A student gets a C grade on her first paper? Instead of absorbing the negative information and figuring out how to resolve the problem or how to do better, the call gets made to home, where Mom or Dad solves the problem, often by calling the school administration. This kind of behavior is, sadly, commonplace today and is a mark of the lack of coping skills among students because all the lumps and bumps have been taken out of life for them until now.
In addition to being tethered to parents, incoming freshmen are now very heavily connected by cellphone to classmates from high school, who are presumably at other colleges. So there isn’t the great impetus to mix and venture forth to meet new people, to get out of one’s comfort/one, to get drawn into new experiences, that has traditionally marked the beginning of freshman year. The laws of physics still apply, 6 and it is difficult to be meeting new people and seeking novel experiences while you are talking to your old pals.

The word “they” in paragraph 1 refers to     .

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Like many social and political movements, the green movement has been  strengthened and annealed by the forces that oppose it. After James Watt was appointed to lead the Department of the Interior, for instance, membership in the Sierra Club grew from 183,000 to 245,000 in just 12 months.  Today, the green movement is again defined and galvanized by its command of issues like global warming and climate change, wetlands preservation, the Keystone pipeline, nuclear proliferation, hydraulic fracturing or “fracking,” fisheries depletion, species extinction and other important environmental concerns.  What distinguishes the green movement today from the earlier conservation movement is its emphasis on science and research. Speaking in spiritual tones and using religious metaphors, early environmentalists like Muir and Thoreau celebrated nature for its profound impact on man’s emotions and our souls. When Hetch Hetchy Valley in California was threatened by a dam, Muir exclaimed, “Dam Hetch Hetchy! As well dam for water-tanks the people’s cathedrals and churches, for no holier temple has ever been consecrated by the heart of man.”  Now, however, we are far more likely to call upon scientific data and empirical research to buttress arguments in favor of wilderness preservation, or against polluting industries. Politicians cite the work of polar researchers and use computerized climate models  o battle global warming, and medical researchers rely on public health statistics to argue against mercury pollution. Whether these arguments succeed or fail, however, still depends on the vision, the passion and the commitment of the people who make up the green movement
5. According to paragraph 4, which statement generalizes the development of conservation movement?

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……… a large number of the country's craft villages are suffering from a shortage of human resources and difficulties in building brand recognition, many international organizations have had projects to help them.

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The International Ecotourism Society (TIES), a non-profit organization committed to promoting sustainable tourism, states that ecotourism unites conservation and communities with sustainable travel. With that being said, they offer six core principles of ecotourism that vacationers should follow: minimize impact, build environmental and cultural awareness and respect, provide positive experiences for both visitors and hosts, provide direct financial benefits for conservation, provide financial benefits and empowerment for local people, and raise sensitivity to host countries’ political, environmental, and social climate. Ecotourism offers the opportunity to help protect and maintain our planet. Beginning with responsible travel, sustainable tourism promotes green practices such as recycling and using organic products. There are also many environmental programs and initiatives made available so that people can get involved with sustainability. For example, in Kenya, tourists can get involved with the Basecamp Foundation, which has a monitoring program for big cats and elephants. These kinds of experiences try to demonstrate the positive impact of tourism and teach tourists about the significance of maintaining the environment. However, the simple act of being a tourist in a fragile, natural area helps a great deal, as the money spent there assists in raising funds to protect those areas for generations. Sustainable tourism supports local communities by allowing their economy to grow. Tourism alone employs a large number of local staff. This in turn empowers communities to fight against poverty and encourages the support of local events, festivals, and organizations. As a result the community and its local businesses thrive.  Not only is ecotourism an environmentally fun experience, but it’s also educational. By embarking on an ecotourism vacation, people gain an awareness and understanding of the social and economic conditions of the place they visit. In addition, vacationers learn to appreciate the area’s environment through conservation and also to respect the culture of the local people. While tourists are normally unaware of a country’s poverty or ill conditions, ecotourism strives to expose tourists to the realities of these areas. Ecotourism is a new holiday experience that mixes together vacation fun with conservation and education. Sustainable tourism creates environmentally aware individuals and helps develop their appreciation of nature and local culture. Not only do vacationers go home with new knowledge, but also a worthwhile experience.  
7. Which of the following statements is TRUE, according to the passage?

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The International Monetary Fund (IMF) is an organization of 189 member countries.  It stabilizes the global economy in three ways. First, it monitors global conditions and identifies risks. Second, it advises its members on how to improve their economies. Third, it provides technical assistance and short-term loans to prevent financial crises. The IMF’s goal is to prevent these disasters by guiding its members. These countries are willing to give up some of their sovereign authority to achieve that aim.  The IMF has the rare ability to look into and review the economies of all its member countries. As a result, it has its finger on the pulse of the global economy better than any other organization. The IMF produces a wealth of analytical reports. It provides the World Economic Outlook, the Global Financial Stability Report, and the Fiscal Monitor each year. It also delves into regional and country-specific assessments. It uses this information to determine which countries need to improve their policies. Hence, the IMF can identify which countries threaten global stability. The member countries have agreed to listen to the IMF’s recommendations because they want to improve their economies and remove these threats.  Since the Mexican peso crisis of 1994–95 and the Asian crisis of 1997–98, the IMF has taken a more active role to help countries prevent financial crises. It develops standards that its members should follow. For example, members agree to provide adequate foreign exchange reserves in good times. That helps them increase spending to boost their economies during recessions. The IMF reports on members countries’ observance of these standards. It also issues member country reports that investors use to make well-informed decisions. That improves the functioning of financial markets. The IMF also encourages sustained growth and high living standards, which is the best way to reduce members’ vulnerability to crises.  The IMF provides loans to help its members tackle balance of payments problems, stabilize their economies, and restore sustainable growth. Because the Fund lends money, it’s often confused with the World Bank. The World Bank lends money to developing countries for specific projects that will fight poverty. Unlike the World Bank and other development agencies, the IMF does not finance projects. Traditionally, most IMF borrowers were developing countries. They had limited access to international capital markets due to their economic difficulties. An IMF loan signals that a country’s economic policies are on the right track. That reassures investors and acts as a catalyst for attracting funds from other sources. All that shifted in 2010 when the Eurozone crisis prompted the IMF to provide short-term loans to bail out Greece. That was within the IMF’s charter because it prevented a global economic crisis.  The role of the IMF has increased since the onset of the 2008 global financial crisis. In fact, an IMF surveillance report warned about the economic crisis but was ignored. As a result, the IMF has been called upon more and more to provide global economic surveillance. It’s in the best position to do so because it requires members to subject their economic policies to IMF scrutiny. Member countries are also committed to pursuing policies that are conducive to reasonable price stability, and they agree to avoid manipulating exchange rates for unfair competitive advantage.
6. The word “capital” in paragraph 3 probably means ______.

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Globally we use more energy than ever before, and the demand is rapidly growing. Economic expansion of emerging market economies, population growth and our increasing use of energy-consuming devices are among the most important contributing factors. About one-third of the radiation hitting Earth’s atmosphere is reflected back out into space by clouds, ice, snow, sand and other reflective surfaces. The other two-thirds is absorbed by the Earth’s surface and the atmosphere. As the land, oceans and atmosphere heat up, they re-emit energy as infrared thermal radiation, which passes through the atmosphere. Heat-trapping gases like carbon dioxide (CO2) absorb this infrared radiation and prevent it from dissipating into space, giving rise to what we know as the greenhouse effect. The accumulation of CO2 and other greenhouse gases in the atmosphere is the dominating driver of recent climate change. CO2 is estimated to be responsible for 64 % of man-made global warming. Other greenhouse gases are released in much smaller amounts but still contribute significantly to the overall warming effect, as they are much more potent heat-trapping gases than CO2. The EU is taking action on many levels. One example is on fluorinated gases that are contributing less than CO2 but still a particular point of concern in addressing climate change. They are used in several types of products, such as in refrigeration, air-conditioning and heat pump equipment. While fluorinated gases are released into the atmosphere in smaller quantities than other greenhouse gases, they are extremely potent – they produce a warming effect 23 000 times greater than CO2. For this reason the EU has decided to control their use. The EU’s regulation on fluorinated greenhouse gases aims at cutting the Union’s emissions by two-thirds compared to 2014 levels. Chemicals are not only part of the problem – they are also part of the solution. Sustainable energy sources like solar power rely on chemical innovation using, for example, nanomaterials. One of the main challenges with renewable energy is how to increase its viability with the help of energy storage solutions. For example, solar panels have the best conditions in the desert, but that is not where most people live. Windmills also produce power during the night, which is when our energy consumption is at its lowest. In other words, technologies to improve energy storage and transportation is one of the important areas of research where innovation is needed  
2. The word “emerging” in paragraph 1 can be replaced by _______

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All families face challenges and hurdles as a normal part of life and getting through these times requires respectful communication and care for each other. However, some families face significant (1) _______ like not having a place to live, a parent going to court, a parent having a long-term illness, or parents having to work (2) ________ from home or for long hours.  Some families seem to fight and argue a lot, which can be really scary and stressful. Sometimes, family relationships can be so stressful that you feel unsafe and scared. These types of things make relationships (3) _________ and negative and it can make it difficult to feel like talking things through.  As a teenager you are going through a lot of changes within yourself physically, mentally, emotionally and socially. Often these changes (4) _________ at different rates and at different times. It is important for you to be aware of what is going on and how this may affect you at school, home and/or around family and friends having an understanding of adolescent development can be very (5) _____

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   The White House, the official home of the United States president, was not built in time for George Washington to live in it. It was begun in 1792 and was ready for its first inhabitants. President and Mrs.John Adams, who moved in on November 1, 1800. When the Adamses moved in, the White House was not yet complete, and the Adamses suffered many inconveniences; for example, the main staircase was incomplete, which hindered movement from floor to floor, and the future laundry yard was merely a pool of mud, so wet laundry was hung in the unfinished East Room to dry. Thomas Jefferson, the third president, improved the comfort of the White House in many respects and added new architectural features such as the terraces on the east and west ends.

   When the British forces burned the White House on August 24, 1814, President Madison was forced to leave.All the remained after the fire was the exterior walls, the interior was completely destroyed. It was not until December of 1817 that the following president, James Monroe, was able to move into a rebuilt residence. Since then, the White House has continued to be modified but has been continuously occupied by each succeeding U.S president.

According to the passage, when James Monroe came to the White House, it had been

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The field of 3-D printing comes with a new set of legal questions hospitals using the  technology will need to consider, said Bruce Kline, a technology licensing manager who oversees patents for new technology developed at Mayo Clinic. For starters, he said the STL file printers use are a lot like MP3 music files, in that they can be protected under copyright and require licensing to use. Copyright violations can occur if a purchased STL anatomical model file for rare disease is illegally shared with another institution that did not purchase the file from the vendor that created the file.  Under the law, if a device has a functional use it falls under patent law. If it is not functional, it falls under copyright law. Kline said most medical 3-D printing for educational models and complex anatomy evaluation currently falls under copyright. But, he said that will rapidly change in the coming years as customizable 3-D printable medical devices see wider use.  Additive manufacturing (AM) allows the creation of patient-specific devices at the point of care. Kline said an interesting fact is that these devices are FDA 510(k)-exempt if produced by a hospital instead of a medical device vendor. He said this blurs the lines between traditional vendor relationships, since the hospital can now become the manufacturer. However, if a hospital makes a device, it also becomes liable for it. He advised that it might be better for a commercial vendor to make the device for the hospital so the vendor assumes the liability of the device. Custom-made medical devices are also exempt under FDA regulations, Kline said. So, if a physician creates or modifies a device to meet the clinical needs of a specific patient’s anatomy, he said it is acceptable to use under current FDA rules. This may leave the door wide open for use of 3-D printed devices that are customized for each patient using their own 3-D imaging datasets.  It is possible printable device files may become available in the next few years to customize and print on demand. However, Kline said it will be much more difficult to enforce patents on these types of devices. He explained if someone makes one or two devices, there is no economical way for the creator of those device files to go after the user/maker of of unlicensed copies of the device to claim lost profits.
4. The word “it” in paragraph 2 refers to _____

Mark the letter A, B, C, or D on your answer sheet to indicate the undelined part that needs correction in each of the following questions:
In the course of its history, human inventions have dramatically increased the average amount of energy available for use per person. Primitive peoples in cold regions burned wood and animal dung to heat their caves, cook food, and drive off animals by fire. The first step toward the developing of more efficient fuels was taken when people discovered that they could use vegetable oils and animal fats in lieu of gathered or cut wood. Charcoal gave off more intensive heat than wood and was more easily obtainable than organic fats. The Greeks first began to use coal for metal smelting in the 4th century, but it did not come into extensive use until the Industrial Revolution.
In the 1700s, at the beginning of the Industrial Revolution, most energy used in the United States and other nations undergoing industrialization was obtained from perpetual and renewable sources, such as wood, water streams, domesticated animal labor, and wind. These were predominantly locally available supplies. By mid-1800s, 91 percent of all commercial energy consumed in the United States and European countries was obtained from wood. However, at he beginning of the 20th century, coal became a major energy source and replaced wood in industrializing countries. Although in most regions and climate zones wood was more readily accessible than coal, the latter represents a more concentrated source of energy. In 1910, natural gas and oil firmly replaced coal as the main source of fuel because they are lighter and, therefore, cheaper to transport. They burned more cleanly than coal and polluted less. Unlike coal, oil could be refined to manufacture liquid fuels for vehicles, a very important consideration in the early 1900s, when the automobile arrived on the scene.
By 1984, non-renewable fossil fuels, such as oil, coal, and natural gas, provided over 82 percent of the commercial and industrial energy used in the world. Small amounts of energy were derived from nuclear fission, and the remaining 16 percent came from burning direct perpetual and renewable fuels, such as biomass. Between 1700 and 1986, a large number of countries shifted from the use of energy from local sources to a centralized generation of hydropower and solar energy converted to electricity. The energy derived from non-renewable fossil fuels has been increasingly produced in one location and transported to another, as is the case with most automobile fuels. In countries with private, rather than public transportation, the age of non-renewable fuels has created a dependency on a finite resource that will have to be replaced.
Alternative fuel sources are numerous, and shale oil and hydrocarbons are just two examples. The extraction of shale oil from large deposits in Asian and European regions has proven to be labor consuming and costly. The resulting product is sulfur-and nitrogen-rich, and large scale extractions are presently prohibitive. Similarly, the extraction of hydrocarbons from tar sands in Alberta and Utah is complex. Semi-solid hydrocarbons cannot be easily separated from the sandstone and limestone that carry them, and modern technology is not sufficiently versatile for a large-scale removal of the material. However, both sources of fuel may eventually be needed as petroleum prices continue to rise and limitations in fossil fuel availability make alternative deposits more attractive.

What is the main topic of the passage?

Books which give instructions on how to do things are very popular in the United States today. Thousands of these How-to books are useful. In fact, there are about four thousand books with titles that begin with the words “How to”. One book may tell you how to earn more money. Another may tell you how to save or spend it and another may explain how to give your money away.

Many How-to books give advice on careers. They tell you how to choose a career and ‘now to succeed in it. If you fail, however, you can buy the book ” How to Turn Failure into Success”. If you would like to become very rich, you can buy the book “How to Make a Millionaire”. If you never make any money at all, you may need a book called “How to Live on Nothing”.

One of the most popular types of books is one that helps you with personal problems. If you want to have a better love of life, you can read “How to Succeed in Love every Minute of Your Life”. If you are tired of books on happiness, you may prefer books which give step-by-step instructions on how to redecorate or enlarge a house.

Why have How-to books become so popular? Probably because life has become so complex. Today people have far more free time to use, more choices to make, and more problems to solve. How-to books help people deal with modern life.

The word “step-by-step” in paragraph 3 is closest in meaning to

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Generation gaps form when two age groups begin to see the world from significantly different perspectives. Generation gaps existed long before the 1960s - in the early 19th century, political scientist Alexis de Tocqueville commented, “Among democratic nations, (1) ____ generation is a new people.” But they tend to emerge with greater frequency as the (2) ____ of societal change increases. For example, in the 1800s, chances were that your father’s world looked a lot (3) ____ your own. In the 21st century, even a short span of 20 years can bring radical changes in technology (and the way we use it), moral and religious beliefs, and attitudes about education, work, friends and family life. Longer life spans also increase the prevalence of generation gaps. For babies born in 1920, life (4) ____ in the United States was 56.4 years. For babies born in 2009, it’s 78.7 years. Longer life spans mean that more generations are living and working simultaneously. That means (5) ____ for the first time in history, there are four distinct generations (and four generation gaps) in the workplace

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The Citadel of the Ho Dynasty, which is located in Thanh Hoa Province, was added to UNESCO's World Heritage List in 2011

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Most big companies are built and developed in .................... areas.

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Improving girls’ educational levels has been demonstrated to have clear impacts on the health and economic future of young women, which in turn improves the prospects of their entire community. The infant mortality rate of babies whose mothers have received primary education is half that of children whose mothers are illiterate. In the poorest countries of the world, 50% of girls do not attend secondary school. Yet, research shows that every extra year of school for girls increases their lifetime income by 15%. Improving female education, and thus the earning potential of women, improves the standard of living for their own children, as women invest more of their income in their families than men do. Yet, many barriers to education for girls remain. In some African countries, such as Burkina Faso, girls are unlikely to attend school for such basic reasons as a lack of private latrine facilities for girls. Higher attendance rates of high schools and university education among women, particularly in developing countries, have helped them make inroads to professional careers with better-paying salaries and wages. Education increases a woman’s (and her partner and the family’s) level of health and health awareness. Furthering women’s levels of education and advanced training also tends to lead to later ages of initiation of sexual activity and first intercourse, later age at first marriage, and later age at first childbirth, as well as an increased likelihood to remain single, have no children, or have no formal marriage and alternatively, have increasing levels of long-term partnerships. It can lead to higher rates of barrier and chemical contraceptive use (and a lower level of sexually transmitted infections among women and their partners and children), and can increase the level of resources available to women who divorce or are in a situation of domestic violence. It has been shown, in addition, to increase women’s communication with their partners and their employers, and to improve rates of civic participation such as voting or the holding of office.
7. The word “It” in the passage refers to :

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In 1972. a century after the first national park in the United States was established at Yellowstone, legislation was passed to create the National Marine Sanctuaries Program. The intent of this legislation was to provide protection to selected coastal habitats similar to that existing for land areas designated as national parks. The designation of an areas a marine sanctuary indicates that it is a protected area, just as a national park is. People are permitted to visit and observe there, but living organisms and their environments may not be harmed or removed.
The National Marine Sanctuaries Program is administered by the National Oceanic and  Atmospheric Administration, a branch of the United States Department of Commerce. Initially, 70 sites were proposed as candidates for sanctuary status. Two and a half decades later, only fifteen sanctuaries had been designated, with half of these established after 1978. They range in size from the very small (less than 1 square kilometer) Fagatele Bay National Marine Sanctuary in American Samoa to the Monterey Bay National Marine Sanctuary in California, extending over 15,744 square kilometers.
The National Marine Sanctuaries Program is a crucial part of new management practices in which whole communities of species, and not just individual species, are offered some degree of protection from habitat degradation and overexploitation. Only in this way can a reasonable degree of marine species diversity be maintained in a setting that also maintains the natural interrelationships that exist among these species.
Several other types of marine protected areas exist in the United States and other countries. The National Estuarine Research Reserve System managed by the United States government, includes 23 designated and protected estuaries. Outside the United States, marine protected-area programs exist as marine parks, reserves and preserves.
Over 100 designated areas exist around the periphery of the Caribbean Sea. Others range from the well-known Australian Great Barrer Reef Marine Park to lesser-known parks in countries such as Thailand and Indonesia, where tourism is placing growing pressures on fragile coral reef systems. As state, national, and international agencies come to recognize the importance of conserving marine biodiversity, marine projected areas whether as sanctuaries,parks, or estuarine reserves, will play an increasingly important role in preserving that diversity.

According to the passage, all of the following are achievements of the National Marine Sanctuaries Program EXCEPT…

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The aviation industry, especially the commercial aviation sector, is constantly striving to improve both the way it works and its customer satisfaction. It has begun using artificial intelligence. Though AI in the aviation industry is still in the nascent stage, some progress has been made already as certain leading carriers invest in AI. To make a long story short, AI can redefine how the aviation industry goes about its work. In 2017, American Airlines conducted an app development competition with the goal of having an app developed for making baggage screening easier for passengers. The competition, named HackWars, was themed upon artificial intelligence, drones and augmented and virtual reality. The winner, known as “Team Avatar,” developed an app that would not only allow passengers determine their baggage size before arriving at the airport, but also prepay any potential baggage-related expenses. United Airlines is using Amazon’s Alexa to have certain common customer queries answered. In September 2017, United announced a collaboration with Alexa. The feature is known as the United skill. To get started, all passengers need to do is to  add the United skill to their Alexa app and then start asking questions. Alexa answers common queries correctly, such as the status of a flight by number, check-in requests and availability of Wi-Fi on a flight. The reviews so far have been mixed, which points to the fact that there is a learning curve, and it is still a long way to go before AI can fully handle customer assistance. Tracking progress is an enormous challenge that airlines will face. The first thing they need to do is to develop analytics that will help them develop and process accurate data. However, that in itself is a challenge. What kind of analytics will help? For example, customer satisfaction is going to be one of the most important factors in success. What kind of analytics will determine that airlines have been improving on customer satisfaction parameters? AI needs huge investments, and probably the biggest risk in this is smaller, especially budget airlines are going to miss out on reaping the benefits of AI fully. Does that mean that the performance of the smaller carriers will be impacted? That might not be the case, because we might be moving toward more acquisitions and mergers. Bigger airlines will have a massive appetite for acquiring smaller airlines with an eye on the market. It is not all gloom and doom though, because smaller airlines like Southwest have already shown some initiatives toward embracing AI. It is surprising that a sector as important as aviation has woken up to AI so late. As AI in aviation picks up its pace, there could probably be a few mergers, acquisitions or even closure of small airlines which will not be able to afford the investments. Now, AI seems the best option to take aviation to the next level.
8. Which of the following is NOT true according to the passage?