Come........., children ! Get your coats on or you'll be late for school. 

People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(iv)_______

Today large sums of money go into the search for treatments for a whole range of diseases. Three hundred years ago, when European explorers returned from distant lands with unfamiliar substances they’d found there, the problem was how to (i) _____ the illnesses for which these new imports could possibly be a cure. When the brown chocolate bean was first (ii) _____  into Britain from Mexico, it was thought to have medicinal qualities. Sir Hans Sloane was the man who is said to have (iii) _____  with the idea of mixing the powdered bean with milk. Sloane was an important figure in eighteenth-century London, a landowner whose name lives on in some of the city’s most fashionable streets and squares. Less appreciated is his contribution to the beginning of a national addiction; the (iv) _____ Briton gets through eight kilograms of chocolate a year, a level of consumption exceeded only by the Swiss. Today, when almost every pleasure is regarded as addictive, the name ‘chocoholics” is given to people who can’t get enough of the stuff. (v) _____ of its fat and sugar content, chocolate is usually an enemy of slender elegance.

(iV)_______

Smart shoes that adjust their size throughout the day could soon be available. A prototype of such a shoe has already been produced and a commercial (i) _____ may be in production within a few years. The shoe contains sensors that constantly check the amount of (ii) _____ left in it. If the fool has become too large, a tiny valve opens and the shoe expands slightly. The entire control system is about 5mm square and is located inside the shoe. This radical shoe (iii) _____ a need because the volume of the average foot can change by as much as 8% during the course of the day. The system is able to learn about the wearer’s feet and build up a picture of the size of his or her feet throughout the day. It will allow the shoes to change in size by up to 8% so that they always fit (iv) _____. They are obviously more comfortable and less likely to cause blisters. From an athlete’s point of view, they can help improve performance a little, and that is why the first use for the system will find a place in other household items, from beds that automatically change to fit the person sleeping in them, to power tools that (v) _____themselves to the user’s hand for better grip. There is no reason why the system couldn’t be adapted for use in hundreds of consumer possessions.

(ii)_____

Choose the correct answer to each of the following questions. "This kind of fruit helps to _____ the immune system."

Choose the correct answer to each of the following questions. "Here are some ______ for people to stick to if they want to stay healthy."

Some years ago, when I was working as an astronomer at the Greenwich Observatory in London I received a letter from an elderly lady living nearby who said: “When I was a girl we could sec so I many stars, but they’re not there anymore. Have they faded?” Walking down the hill on which the observatory stands, I (i) _____ the truth of what she said. Beneath me were all the lights of London and above me was the orange glow they send up into the night sky. But I could (ii)  _____ see any stars. If light pollution – as this effect is known – continues to increase at its present rate, our grandchildren will only get the chance to see the stars if they visit an observatory like the one in Greenwich. Light pollution is almost (iii) _____ for granted in most cities, and it is fast spreading into rural areas too. (iv) _____ recent research, almost half of all Europeans and two-thirds of North Americans can no longer see the milky Way. And this type of pollution doesn’t only destroy our view of the night sky. It also wastes money and causes environmental pollution. For example, a single light bulb, (v) _____ all year, releases around a quarter of a tone of carbon dioxide into the atmosphere, making global warming even worse.

(iii)_______

The word "giant” is closest in meaning to ____.

Stress is our body’s reaction to events or conditions that we cannot easily manage or control. When we are troubled by something, we usually experience some types of stress. There are thousand conditions that (i) _______ us to become tense. These may be major and horrible lighting for our lives in a war, being imprisoned or facing death. On the other hand, minor (ii) _______ in our daily lives cause stress as well: waiting in lines, taking a quiz, or asking for or accepting a date. Although we usually think of stress as something caused by unpleasant events, pleasant happenings also bring stress. As a new researeh is done on the effects of stress, new techniques are developed to help (iii) _______ with anxiety. One aid is to plan for situations that wc know will be stressful. Some imagine the event before it happens, thus preparing their minds and bodies for the tension. Others pretend they are on a pleasant beach (iv) _______ in the sunshine; soon their bodies relax and tension melts away. Other people believe strenuous exercise helps the body handle the problems of daily life. It matters very little which method we use to relax; what docs matter is finding the time to temporarily reduce the (v) _______ of modem life on our brain and body.

(v)________

The Penny Black is the name of the world’s postage stamp. It was introduced by the U.K. in 1840 and is perhaps the most famous stamp ever issued. It has a (i) _____  of the young Queen Victoria and because of its colour, and its price of one penny, it is known as the “Penny Black”. Before 1840, postage rates for delivery of letters in the U.K. depended on the (ii) _____  the letter had to travel and the number of sheets of paper used. Furthermore, at that time it was not possible to pay for your letter before you sent it. The postage had to be paid by the receiver (iii) _____ than the sender of the letter. The Penny Black changed everything: al the rate of one penny, letters that did not weigh more than half an ounce could be sent to any destination in the U.K.Nowadays, Penny Black stamps are not all that rare although they are (iv) _____ regarded by stamp collectors. About 68 million of these stamps were issued between 1840 and 1841, and it is thought that about 1.5 million of these survive today. The price of the stamp today varies according to whether it has been used or not and its condition. A line used copy can be bought for around 77 pound or less, while unused examples are quite rare and sold for 2,000 pound or more. To honour the U.K. for having issued the world’s first postage stamp, the Universal Postal Union has made an exception regarding its rule that the name of the country must (v) _____ on a stamp. No British stamp to date has ever had the country name on it.

(v)______

In Britain these days, it seems even very young children hope to wear a Calvin Klein watch or Nike trainers. Fashion experts claim that brand names have become so important that their followers (i) _____  to be able to buy the company’s products no matter what. In an (ii) _____  to get people to buy, these companies’ symbols are used so extensively that they have become more important than the products themselves. In a recent survey of British teenagers, only one out of 60 would admit that they did not own any designer clothes of the (iii) _____ fashion. The survey also revealed that a staggering 60 percent are willing to spend the same (iv)    of money on one designer item as on two non – designer items which might do harm to their image. Some people argue that on the whole, designer labels offer a guarantee of quality, but 35 per cent said they would rather buy counterfeit designer wear than a non – label item of clothing. The survey suggests that we have less real choice in what we buy than we might think. The media make the decisions about what is in fashion, and so a whole generation is trying to (v) _____ smart by wearing identically labeled trainers, jeans, shirts and sweatshirts.

(ii)______

Can you imagine what life would be like if there were no telephone? You could not call up your friends on the phone and talk to them. If fire (i) _______   out in your house you could not call the fire department. If somebody was sick, you could not call a doctor. In our daily life, we need to (ii) _______ with one another. We need do this mostly by speaking to other people and listening to what they have to say to us, and when you are close (iii) _______ them you can do this very easily. However, our voices will not travel very far even when we shout. The man who made this possible was Alexander Graham Bell, a Scotsman, bom in Edinburgh in 1847. Bell, a teacher of visible speech who later moved to Canada, (iv) _______ all his spare time experimenting. So enthusiastic was he in his researeh for a means of sending speech by electricity that he left much time for his day – to – day work and at one lime was (v) _______ penniless.

(ii)______-

The internet is like a huge city, full of many different kinds of places and people. As a real city, there are certain places which are suitable for youngsters and others which need to be avoided. The Internet neither belongs to (i) _____ is controlled by anyone person, organisation or government. It gives all of US the opportunity to create material for others to seC. On the other hand, as in ordinary life, there are those who might use it for illegal (ii) _____. The freedom of the Net offers exciting opportunities for youngsters and, (iii) _____ being aware of the possible dangers and taking steps to avoid them, they can happily explore that online world in safety. Common sense will certainly help children to use the Internet safely.It is preferable, for example, for parents to get to know (iv) _____ their children are meeting online and make sure they never give our personal information about themselves. Although it is an excellent tool for learning, playing and communicating and others, youngsters should not be allowed to become so involved that they forget other activities important to their development. Obviously, surfing as a family activity is the best solution, so that any problems that are fond can be discussed together. Parents need to thinks about safetv issues and aerree on a set of rules. óJust as youngsters are given instruction on road (v) _____, they also need to be instructed on how to travel safely along that superhighway.

(v)______

Stories about how people somehow know when they are being watched have been going around for years. However, lew (i) _______ have been made to investigate the phenomenon scientifically. Now, with the completion of the largest ever study of the so-called staring effect, there is impressive evidence that this is a recognizable and genuine sixth sense. The study involved hundreds of children. For the experiments, they sat with their eyes covered and with their backs to other children, who were told to either stare at them or look away. The results consistently showed that the children who could not see were able to (ii) _______ when they were being stared at. In a total of 18,000 trials (iii) _______ worldwide, the children correctly sensed when they were being watched almost 70% of the time. The experiment was repeated with the added precaution of putting the children who were being watched outside the room, separated from the starers by the windows. This was done just in case there was some (iv) _______ going on, with the children telling each other whether they were looking or not. This prevented the possibility of sounds being transmitted between the children. The results, though less impressive, were more or less the same. Dr. Sheldrake, the biologist who designed the study, believes that the results are (v) _______ enough to find out through further experiments precisely how the staring effect might actually come about.

(iii)_______

Long ago, Chinese people didn’t say “How are you” when they met each other or saw their friends. They said, “(i) _____ you eaten your rice today?”. Eating rice (ii) _____ such an important part of daily life in China! Rice is still one of the (iii) _____ important kinds of food in the modem world. Nearly half the people that live on our planet eat it every day and in some countries, an adult eats more than 100 kilos of rice each year. We think that people first (iv) rice in India. In China, people began eating rice about 5,000 years ago. Rice wasn’t eaten in North America until 17th century, but many Americans prefer to cat pasta these days (v) _____ only cat about 2 kilos of rice per year.

(ii)___

________ I bought the golden fish.

Researehers in the field of psychology have found that one of the best ways to make an important decision, such as choosing a university to attend or a business to invest in, involves the utilization of a decision worksheet. Psychologists (i) _______ optimization compare the actual decisions made by people to theoretical ideal decisions to see how similar they are. Proponents of the worksheet procedure believe that it will yield optimal, that is, the best decisions. (ii) _______ there are several variations on the exact format that worksheets can lake, they are all similar in their essential aspects. Worksheets require defining the problem (iii) _______ a clear and concise way and then listing all possible solutions to the problem. Next, the pertinent considerations that will be affected by each decision are listed, and the relative importance of each consideration or consequence (iv) _______ . Each consideration is assigned a numerical value to reflect its relative importance. A decision is mathematically calculated by adding these values together. The alternative with the highest number of points emerges as the best decision. Since most important problems are multifaceted, there are several alternatives to choose from, each with unique advantages and disadvantages. One of the benefits of a pencil and paper (v) _______ procedure is that it permits people to deal with more variables than their minds can generally comprehend and remember.

(v)_______

In the future, people could live in “smart homes” that will tell them when to wake up or remind them to (i) _____  the front door. These homes will be equipped with electronic sensors connected to a computer that will remind people to take their medicine or turn off the oven. This computerized system, with about thirty sensors will be (ii) _____ to talk and negotiate with the tenant. It will also have the ability to (iii)  out if it is doing something that might be harmful. The aim of the “smart home” is to allow the elderly to live independently in their own homes for as long as possible, instead of moving into nursing homes. The number of people living into their 80s is expected to increase dramatically in the next few decades. As a result, there will probably be a great demand for these homes, which will enable the elderly to keep their independence and privacy. In addition to reminding them about things they may have forgotten to do, the system would contact a volunteer in (iv) _____ of illness or danger. At the moment a bioengineer at Brunei University near London is working with several housing associations, communication companies and charities in order to make this (v)     _____ home a reality. Although he is planning to put up new homes and apartments with the system, he says that it would also be possible to change existing homes, too.

(v)______-

These flowers only come…………at night 

In Britain, greetings cards are sold in chain stores and supermarkets, in newsagents’ shops, comer shops and, increasingly, in shops that specialize in the sale of cards and paper for wrapping presents in. The (i)  _______ cards are birthday and Christmas cards. Many Christmas cards are sold in aid of charity and special ‘charily card shops’ are often set up in temporary premises in the weeks before Christmas. A wide (ii) _______ of birthday cards is available to cater for different ages and tastes. Some, especially ones for young children or for people (iii) _________ a particular birthday, have the person’s age on the front. Many have comic, often risque, messages printed on them, and cartoon-style illustrations. Others are more sober, with reproductions of famous paintings or attractive original designs. The usual greeting on a birthday card is ‘Happy Birthday’, ‘Many Happy Returns’ or ‘Best Wishes for a Happy Birthday’. Some people also send special cards for Easter and New Year, Easter cards (iv) _______ portray images of spring, such as chicks, eggs, lambs, spring flowers, etc., or have a religious theme. Cards are produced for every ‘milestone’ in a person’s life. There are special cards for (v) _______ engagement, a marriage, a new home, a birth, success in an examination, retirement, a death in the family, etC. Some are ‘good luck’ or ‘congratulations’ cards. Others, for example ‘get weir cards for people who are ill, express sympathy.

(i)_____-

The mud adhered………my shoes