Choose the best answer:
When ___________ happens, the water temperature in streams, rivers, lakes, or oceans changes.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
It is not surprising that the birthplace of cola was the hot and humid American South. This region had long specialized in creating delicious soft drinks. A druggist in Atlanta, Georgia named John Pemberton created the most well–known drink brand in the world in the 1880s. However, it seems clear that he had no idea how big it would become.
Like many American pharmacists of the day, Pemberton was opposed to the drinking of alcohol and wanted to produce a stimulating soft drink. First, he made "the French Wine of Coca," made from the coca leaf. Then he began to experiment with the cola nut. Eventually, he managed to make a combination of the two that he thought was sweet, but not too sweet. Deciding that "the two C's would look well in advertising," he named it Coca–Cola.
Pemberton's invention caught on fairly quickly. By 1905, "Coke" was being advertised all over the country as "The Great Natural Temperance Drink." The drink enjoyed additional success since there was a large and popular temperance movement in the US at that time. In the 1920s, alcohol was outlawed, and sales of Coke rose significantly. However, they continued to rise even after the law was repeated.
Another reason for Coke's popularity was good business sense. A year after he invented it, Pemberton had sold Coca–Cola to Asa Griggs Candler for only $283.26! Candler was a marketing genius, and by the time he sold the Coca–Cola Company in1919, it was worth $25 million.

In paragraph 3, the word “caught on” is closest in meaning to     .

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks
Many people enjoy lying in bed in the morning, but can you imagine having to spend 90 days in bed? Could you stand the boredom and the frustration of not being(6)................... to get up? That was the task that faced 14 volunteers when they started out on a bed-rest experiment being conducted (7)…...........the European Space Agency.
The study had a serious purpose: to investigate the changes that take place in the human body during long-duration spaceflight. Lying in a horizontal position was the best way of (8)……....... weightlessness. The aim was to discover what effect period of weightlessness will have on the health of astronauts spending several months on the International Space Station.
The volunteers ate their meals, took showers and underwent medical tests without ever sitting up. That's even tougher than it sounds, especially when you (9).......... that no visitors were permitted. However, each volunteer did have a mobile phone, as well as access to the latest films, computer games and music. Surprisingly, Everyone was in a good (10).......... at the end of the 90 days, 'I would do it again,' said one of the volunteers. 'It was disorientating, but we knew we were 'contributing to medical research and space exploration.'

(8)..............................

Read the passage and decide whether the statement is true or false.

The Owners of the "News”

The role of the media is essentially defined by the manipulation of information-oriented towards the control of "public opinion", but their goals are not social as described in the mythology of "journalistic objectivity".

The famous ethical flags of journalism: fairness, objectivity and freedom of expression, are nothing more than myths concealing the billionaire media business that moves daily market information on a global scale. The process of manufacturing and distributing information is not motivated by the need to "inform" but by the capitalist need to sell news. To do this, the media, like any capitalist company, generates massive consumer needs in society and plots information strategies aimed at encouraging business growth, positioning themselves in order to successfully compete in the market.

First, information is a commodity to produce economic returns like any other commercial product offered in the capitalist market. In functional terms (and beyond the legend that is produced around it) the newspaper businesses are not guided by social purposes but for the pursuit of economic gain. Secondly, in the light of the strategic nature of the communication function to develop from the point of view of preservation of the "governance", system the media is a key tool for the control and manipulation of the economic, political and social processes.

In the news business, like any business venture, the media only works for those who can pay for their "informative" services. This is why a relationship of mutual survival between the media, governments and major economic groups exists. These groups decide what is news and what is not and use this strategy to control political, economic and social trends.

True or False:

Journalism is a billion dollar business that moves information on a global scale.

 Choose the option  A, B, C or D that best fits the blank space in the following passage:

"At last it is here: tomorrow is the exam day. There is no more homework to do, you have done lots of (1)…..  and you have had plenty of useful practice with past papers. You have finished the (2)…. . So what should you do now? Probably the least advisable course of (3)…. would be to carry on studying late into the night, trying (4)….. to learn things you should have learned long .ago and (5)…. in the morning with an awful headache.
 A far better idea is to practise, (6)….. a singer or a musician does, what you already knew. In order not to feel (7)…. the next day, go to bed early and get up at your usual (8)….. . You may be a little bit (8)….. but that is probably just a (10)…… of your determination to do will in the exam."

1. There is no more homework to do, you have done lots of (1)…..  and you have had plenty of useful practice with past papers.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
A number of factors related to the voice reveal the personality of the speaker. The first is the broad area of communication, which includes imparting information by use of language, communicating with a group or an individual and specialized communication through performance. Aperson conveys thoughts and ideas through choice of words, by a tone of voice that is pleasant or unpleasant, gentle or harsh, by the rhythm that is inherent within the language itself, and by speech rhythms that are flowing and regular or uneven and hesitant, and finally, by the pitch and melody of the utterance. When speaking before a group, a person’s tone may indicate uncertainty or fright, confidence or calm. At interpersonal levels, the tone may reflect ideas and feelings over and above the words chosen, or may believe them.Here the participant’s tone can consciously or unconsciously reflect intuitive sympathy or antipathy, lack of concern or interest, fatigue, anxiety, enthusiasm or excitement, all of which are usually discernible by the acute listener. Public performance is a manner of communication that is highly specialized with its own techniques for obtaining effects by voice and /or gesture. The motivation derived from the text, and in the case of singing, the music, in combination with the performer’s skills, personality, and ability to create empathy will determine the success of artistic, political, or pedagogic communication. Second, the voice gives psychological clues to a person’s self-image, perception of others, and emotional health. Self- image can be indicated by a tone of voice that is confident, pretentious, shy, aggressive, outgoing, or exuberant, to name only a few personality traits. Also the sound may give a clue to the facade or mask of that person, for example, a shy person hiding behind an overconfident front. How a speaker perceives the listener’s receptiveness, interest, or sympathy in any given conversation can drastically alter the tone of presentation, by encouraging or discouraging the speaker. Emotional health is evidenced in the voice by free and melodic sounds of the happy, by constricted and harsh sound of the angry, and by dull and lethargic qualities of the depressed.

What does the author mean by stating that, “At interpersonal levels, tone may reflect ideas and feelings over and above the words chosen”?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
When living and working in another country, there are numerous things to consider apart from the more obvious ones of climate, language, religion, currency, etc. Some important considerations are less obvious. For example, do you have a pet or do you enjoy a hobby such as horse riding? Your animal or hobby may be perceived in a completely different light in another culture so it’s important to consider the significance given to specific animals in different parts of the world and general perceptions towards them.
One example which is often mentioned in popular press is the case of dogs. In some cultures, like the US or UK, dogs are loved and considered a great pet to have at home and with the family. In other cultures, such as those where Islam is the majority religion, dogs may be perceived as dirty or dangerous. Muslims treatment of dogs is still a matter of debate amongst Islamic scholars. While these animals are widely considered by many Western cultures to be „man’s best friend’, the Koran describes them as “unhygienic”. Muslims will therefore avoid touching a dog unless he can wash his hands immediately afterwards, and they will almost never keep a dog in their home.
In Iran, for instance, a cleric once denounced „the moral depravity’ of dog owners and even demanded their arrest. If you are an international assignee living and working in Saudi Arabia or another Arabic country, you should remember this when inviting Arab counterparts to your house in case you have a dog as a pet. This is just one example of how Islam and other cultural beliefs can impact on  aspects of everyday life that someone else may not even question. A Middle Eastern man might be very surprised when going to Japan, for instance, and seeing dogs being dressed and pampered like humans and carried around in baby prams!
Dogs are not the only animals which are perceived quite differently from one culture to another. In India, for example, cows are sacred and are treated with the utmost respect. Conversely in Argentina, beef is a symbol of national pride because of its tradition and the high quality of its cuts. An Indian working in Argentina who has not done his research or participated in a cross cultural training programme such as Doing Business in Argentina may be surprised at his first welcome dinner with his Argentinean counterparts where a main dish of beef would be served.
It is therefore crucial to be aware of the specific values assigned to objects or animals in different cultures to avoid faux–pas or cultural misunderstandings, particularly when living and working in another culture. Learning how people value animals and other symbols around the world is one of the numerous cultural examples discussed in Communicaid’s intercultural training courses. Understanding how your international colleagues may perceive certain animals can help you ensure you aren’t insensitive and it may even provide you with a good topic for conversation.

Which of the following could be the main idea of the passage?

Please note that an advertisement will be placed in this Wednesday’s newspaper regarding a new position at the Central  City  Museum. After the---143--- of Bloom Outside the Box, our recent exhibition showcasing the artwork of local sculptor Leanne Bloom, the museum board has decided to allocate a new position dedicated to creating new quarterly exhibitions. The position title is Special Exhibitions    Curator. The successful applicant---144--- work on January 2.---145---. Proven knowledge of local and regional artists is preferred. ---146--- museum staff are encouraged to apply. Please contact Liliana Wells at extension 449 with questions.

146.........................

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One of the most important battles of the American Civil War occurred around the small town of Gettysburg, Pennsylvania, from July 1 to July 3, 1863. What began as a search for shoes by the Confederate Army quickly escalated into a major battle. As the Confederate soldiers sought new shoes, they unexpectedly encountered Union cavalry stationed west of the town at Willoughby Run, and the battle began. After much fighting and heavy casualties on both sides, the Confederates pushed the Union forces back through the town of Gettysburg, where they regrouped south of the town along the high ground near a cemetery.
Confederate General Robert E. Lee ordered General R.S. Ewell to seize the high ground from the battle - weary Union soldiers "if practical." Ewell hesitated in the attack, giving the Union troops a chance to establish a stronghold along Cemetery Ridge and then bring in reinforcements with artillery. By the time Lee realized Ewell had not attacked, the opportunity had vanished. Other failures by the Confederates included the generals' opposition to the attack plans and a lack of information about Union defense. This combination of errors allowed the Union forces to win a critical victory in the Civil War. By the end, a total of 160,000 men were involved in this fierce and bloody battle.

What is the main idea of the passage?

Read the following passage and choose the best answer for each blank.

The General Certificate of Secondary Education or the GCSE examinations for (26) _____ are the standard school-leaver qualifications taken by (27) _____ all UK students in the May and June following their 16th birthday. If you come to a UK (28) _____ school before you (29) _____ the age of 16, you will study towards GCSE examinations in up to 12 subjects. Some subjects are compulsory, including English arid mathematics, and you can select (30) _____, such as music, drama, geography and history from a series of options. GCSEs provide a good all-round education (31) _____ you can build on at college and eventually at university. AS- and A-levels are taken after GCSEs. They are the UK qualifications most (32) _____ accepted for entry to university and are available in subjects from the humanities, arts, sciences and social sciences as well as in (33) _____ subjects such as engineering, and leisure and tourism. You can study up to four subjects at (34) _____ same time for two years, (35) _____ AS-level examinations at the end of your first year (called the lower-sixth) and A-level qualifications at the end of your second year (called the upper-sixth).

(35) _____

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Although management principles have been implemented since ancient times, most management scholars trace the beginning of modern management thought back to the early 19005, beginning with the pioneering work of Frederick Taylor (1856-1915) Taylor was the first person to study work scientifically. He is most famous for introducing techniques of time and motion study, differential piece rate systems, and for systemtically specializing the work of operating employees and managers. Along with other pioneers such as Frank and Lillian Gilbreth, Taylor set the stage, labeling his philosophy and methods “scientific management’. At that time, his philosophy, which was concerned with productivity, but which was often misinterpreted as promoting worker interests at the expense of management, was in marked contrast to the prevailing industrial norms of worker exploitation.
The time and motion study concepts were popularized by Frank and Lillian Gilbreth. The Gilbreths had 12 children. By analyzing his children’s dishwashing and bed making chores, this pioneer efficiency expert, Frank Gilbreth, hit on principles whereby workers could eliminate waste motion. He was memorialized by two of his children in their 1949 book called “Cheaper by the Dozen”.
The Gilbreth methods included using stop watches to time worker movements and special tools (cameras and special clocks) to monitor and study worker performance, and also involved
identification of “therbligs” (Gilbreth spelled backwards) - basic motions used in production jobs. Many of these motions and accompanying times have been used to determine how long it should take a skilled worker to perform a given job. In this way an industrial engineer can get a handle on the approximate time it should take to produce a product or provide a service. However, use of work analysis in this way is unlikely to lead to useful results unless all five work dimensions are considered. physical, psychological, social, cultural, and power.

Where in the passage does the author comment that the principles of scientific management were often misunderstood?

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks
 Few people now realize the reality of global warming and its effects on the world’s climate. Many scientists (26)...... the blame for recent natural disasters on the increase in the world’s temperatures and are convinced that, more than ever before, the Earth is  at (27)........ from the forces of the wind, rain and sun. According to them, global warming is making extreme weather events, such as hurricanes and droughts, even more severe and causing sea levels all around the world to rise.
Environmental groups are putting pressure on governments to take action to reduce the amount of carbon dioxide which is given (28)....... by factories and power plants, thus attacking the problems at its source. They are in  (29)........... of more money being spent on research into solar, wind and wave energy devices, which could then replace existing power (30)......... . Some scientists, however, believe that even if we stopped releasing carbon dioxide and other gases into the atmosphere tomorrow, we would have to wait several hundred years to notice the results. Global warming, it seems, is to stay.

(26)............................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrases that best fits each of the numbered blanks.
Most educational specialists believe that early schooling should provide children with an (56)..........of their own abilities and the self-confidence to use their abilities. One approach recognised by many (57)........... as promoting these qualities is the Montessori method, first practised by Maria Montessori of Italy in the early 1900s. Nancy McCormick Rambusch is credited with (58)........... the method in the United States, where today there are over 400 Montessori schools.
The  method  helps  children  learn  for  themselves by (59)........ them with instructional materials and tasks that facilitate acts of discovery and manipulation. Through such exploration, children develop their sense of touch and learn (60)............ to do everyday tasks without adult assistance. Other benefits include improvement in language skills, and acquaintance with elements of science, music, and art.

(58).............................

For the last three years we have charged the same wholesale prices for our baked goods, including cakes, pies, cookies, and brownies. We regret that sharply rising prices for our raw ingredients, such as sugar and fruit, have forced us to raise our prices by 5 percent ---135--- August 1. We have made every attempt to avoid this price increase. ---136---, we refuse to compromise on the quality of our products. Using the best ingredients available will allow us to provide the delicious desserts your restaurant guests have come to expect. -------137---.We appreciate your ---138--- and look forward to continuing to serve you.

136................

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the questions.
For hundreds of years, giving flowers have been a social means of communication. In the United States, flowers are often given during rites of passage, for commemorating special occasions or as a heartfelt gift between loved ones and friends. Flower gifting also occurs in most countries around the world. However, the meanings and traditions often vary.
While students traditionally gave their favorite teacher an apple in past years, in China, teachers are given flowers. Peonies are by far the  flower most often  given  in  China. They are also quite popularly used for weddings. Strangely, potted plants are not considered a pleasant gift among Asian cultures. The people believe that like a plant confined by a pot, the gift  symbolizes a binding or restriction.
In Russia, in lieu of giving birthday presents, the guest of honor receives a single flower or an unwrapped bouquet. Floral arrangements or baskets are not given. Russians celebrate a holiday known as Woman's Day. Traditional gifts include red roses, hyacinths or tulips. When   there is a funeral or other occasion where someone wishes to express sympathy, carnations, lilies or roses are given in circular configurations, which signify the transition of birth, life and death to   rebirth. In this instance, the color of choice is commonly yellow. For joyous occasions, arrangements and bouquets generally contain an odd number of flowers.
In the times of ancient Rome, brides carried flowers to scare away evil spirits and encourage fertility. The Dutch believed that flowers were food for the soul. When invited to someone's home in Great Britain, it is tradition to bring a gift of flowers. All types are acceptable except white lilies, which are usually seen at funerals. Unlike the United States, red roses are a symbol of love.
Flowers are generally gifted in odd numbered increments regardless of the occasion. However, the Brits also have superstitions regarding the number 13, so the number is avoided.
In the southern region of the continent, flowers are traditionally given during Christmas. Egyptians are much more conservative and restrict flower gifting to funerals and weddings. While certain flowers may have significant meanings for some, flowers in Las Vegas and across the United States flowers are an accepted gift for any reason desired.

Why should not you give a potted plant to an Asian?

Read the following passage and mark A, B, C, or D to indicate the correct answer to each of the blanks.
Volunteering is generally considered an (1).............. activity and is intended to promote goodness or improve human quality of life. In return, it produces a feeling of self-worth and respect, rather than money. To volunteer simply means to be motivated and give your time or energy to work forwards an undertaking or cause you are interested in.  Volunteering (2).......... individuals the chance to explore avenues that would not usually be open to them. This experience enables an exchange of culture and social contact between volunteers and those who benefit. When children volunteer, they often find themselves in a position where responsibility is required. They gain (3)..........when they know they’ve made a real contribution to a project. Research shows those who volunteer just one hour a week are 50 percent less likely to abuse drugs or alcohol, smoke cigarettes or engage in destructive behaviour. (4)............ my humble opinion, voluntary work needs to be integrated into the school curriculum.We need to motivate young people and make sure we create a culture or social activism where we insist that people help their community to empower others, (5)................ themselves.

(4)..............................
 

Read the passage carefully and choose the correct answer.

The American education system requires that students complete 12 years of  primary and secondary education prior to attending university or college. This may be accomplished either at public or government-operated schools, or at private schools. These 12 years of schooling or their equivalent may also be completed outside the USA, thus giving foreign students the opportunity to pursue the benefits of the American education system and obtain a quality American education. Perhaps one of the most impressive facts is that a large number of presidents, prime ministers and leaders from other countries have experienced the American education system and graduated from a university or school in the USA. In many fields and industries, the American education system offers the most cutting-edge, sought-after programs at the world's best schools. That is why graduating from an accredited American school and being exposed to the rigors of the American education system is an investment in your future. Whether you want to study at a top USA university, a top USA college, a vocational or high school, a thorough understanding of how the American education system works is essential. Without a clear grasp of the American education system, an international student will find it difficult to make the right academic choices. It is no surprise that the American education system and the American school system host more international students than any other country in the world!

What is the writer's advice?

Read the passage and choose the best answer.

Instagram was founded by Kevin Systrom and Mike Krieger in October 2010. Systrom and Krieger initially wanted to create an application for mobile photography called Burbn, but upon developing their idea further, they found that it was too similar to the existing search-result app called Foursquare. They tweaked their original idea until they came up with a photo-sharing app. The name “Instagram” is a combination of “instant camera” and “telegram.”

From the outset, Instagram proved extremely popular. Only two months after its launch, it achieved a million users and reached ten million users in its first year. The simple idea of sharing photos in a social media setting appealed to a wide variety of phone users. As time went on, Systrom and Krieger began making a series of technology-related improvements to the app —making it compatible with Android and Windows phones, for example - as well as improving the user experience. In January 2011, it added hashtags, offering users the ability to find posts and people related to common interests. As Instagram grew into one of the most popular apps in the world, tech titans took notice. In 2012, Facebook purchased Instagram for one billion dollars.

In November 2012, Instagram launched web versions of user profiles, giving desktop users the ability to access Instagram profiles. However, the website profile launch retained limited functionality and lacked a search bar; the feature was redesigned in 2015. Instagram also began allowing the upload of non-square photos to the app in August 2015, a notable shift from the look and feel of the app since its inception. Rather than cropping down larger photos to a neat square, users could upload any photo of any dimension to share with friends and followers.

In March 2016, Instagram changed the nature of its news feed, the place where users scroll through newly-posted photos from those they follow, from chronological to algorithmic. “Algorithmic” means that Instagram uses computer algorithms and artificial intelligence to make “decisions” on what its data predicts you’ll like best. While this decision was met with backlash at first, it was made in order to prevent users from missing important posts from friends and family that might have gone unnoticed with a standard chronological timeline approach. Later in 2016, the app underwent major aesthetic changes; the app itself revamped to a black-and-white theme, while the app icon changed to a whimsical rainbow-colored design.

Today, Instagram boasts 800 million users. Every day, 55 million photos are uploaded and 1.2 billion likes are recorded.

Which of the following best describes the pace of Instagram’s growth?

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
In 1826, a Frenchman named Niépce needed pictures for his business. He was not a good artist, so he invented a very simple camera. He put it in a window of his house and took a picture of his yard. That was the first photograph.
The next important date in the history of photography was 1837. That year, Daguerre, another Frenchman, took a picture of his studio. He used a new kind of camera and a different process. In his pictures, you could see everything clearly, even the smallest details. This kind of photograph was called a daguerreotype.
Soon, other people began to use Daguerre's process. Travelers brought back daguerreotypes from all around the world. People photographed famous buildings, cities, and mountains.
In about 1840, the process was improved. Then photographers could take pictures of people and moving things. The process was not simple and photographers had to carry lots of film and processing equipment. However, this did not stop photographers, especially in the United States. After 1840, daguerreotype artists were popular in most cities.
Matthew Brady was one well-known American photographer. He took many portraits of famous people. The portraits were unusual because they were lifelike and full of personality. Brady was also the first person to take pictures of a war. His 1862 Civil War pictures showed dead soldiers and ruined cities. They made the war seem more real and more terrible.
In the 1880s, new inventions began to change photography. Photographers could buy film ready- made in rolls, instead of having to make the film themselves. Also, they did not have to process the film immediately. They could bring it back to their studios and develop it later. They did not have to carry lots of equipment. And finally, the invention of the small handheld camera made photography less expensive. With a small camera, anyone could be a photographer. People began to use cameras just for fun.
They took pictures of their families, friends, and favorite places. They called these pictures "snapshots".
Documentary photographs became popular in newspapers in the 1890s. Soon magazines and books also used them. These pictures showed true events and people. They were much more real than drawings.
Some people began to think of photography as a form of art. They thought that photographycould do more than show the real world. It could also show ideas and feelings, like other art forms.

As mentioned in the passage, photography can     .

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
If the salinity of ocean waters is analyzed, it is found to vary only slightly from place to place. Nevertheless, some of these small changes are important. There are three basic processes that cause a change in oceanic salinity. One of these is the subtraction of water from the ocean by means of evaporation-conversion of liquid water to water vapor. In this manner, the salinity is increased, since the salt behind. If this is carried to the extreme, of course, white crystals of salt would be left behind.
The opposite of evaporation is precipitation, such as rain, by which water is added to the ocean. Here the ocean is being diluted so that the salinity is decreased. This may occur in areas of high rainfall or in coastal regions where rivers flow into the ocean. Thus salinity may be increased by the subtraction of water by evaporation, or decreased by the addition of fresh water by precipitation or runoff.
Normally, in tropical regions where the sun is very strong, the ocean salinity is somewhat higher than it is in other parts of the world where there is not as much evaporation. Similarly, in coastal regions where rivers dilute the sea, salinity is somewhat lower than in other oceanic areas.
A third process by which salinity may be altered is associated with the formation and melting of sea ice. When seawater is frozen, the dissolved materials are left behind. In this manner, seawater directly beneath freshly formed sea ice has a higher salinity than it did before the ice appeared. Of course, when this ice melts, it will tend to decrease the salinity of the surrounding water.
In the Weddell Sea, off Antarctica, the densest water in the ocean is formed as a result of this freezing process, which increases the salinity of cold water. This heavy water sinks and is found in the deeper portions of the oceans of the world.

The word “it” in paragraph 4 refers to .

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
According to sociologists, there are several different ways in which a person may become recognized as the leader of a social group in the United States. In the tamily, traditional cultural patterns confer leadership on one or both of the parents. In other cases, such as friendship groups, one or more persons may gradually emerge as leaders, although there is no formal process of selection. In larger groups, leaders are usually chosen formally through election or recruitment.
Although leaders are often thought to be people with unusual personal ubility, decades ot research have failed to produce consistent evidence that there is any category ot “natural leaders”. It seems that there is no set of personal qualities that all leaders have in common; rather, virtually any person may be recognized as a leader if the person has qualities that meet the needs ot that particular group.
Furthermore, although it is commonly supposed that social groups have a single leader, research suggests that there are typically two different leadership roles that are held by different individuals. Instrumental leadership is leadership that emphasizes the completion of tasks by a social group.
Group members look to instrumental leaders to “get things” done.” Expressive leadership, on the other hand, is leadership that emphasizes the collective well-being of a social group’s member. Expressive leaders are less concerned with the overall goals of the group than with providing emotional support to group members and attempting to minimize tension and conflict among them. Group members expect expressive leaders to maintain stable relationships within the group and provide support to individual members.
Instrumental leaders are likely to have a rather secondary relationship to other group members. They give orders and may discipline group members who inhibit attainment of the group’s goals. Expressive leaders cultivate a more personal or primary relationship to others in the group. They offer sympathy when someone experiences difficulties or is subjected to discipline, are quick to lighten a serious moment with humor, and try to resolve issues that threaten to divide the group. As the differences in these two roles suggest, expressive leaders generally receive more personal affection from group members; instrumental leaders, if they are successful in promoting group goals, may enjoy a more distant respect.

In mentioning “natural leaders” in the second paragraph, the author is making the point that