Choose the best answer:
I think in the future many people will prefer ____________ by using social media.
 

Choose the best answer:
Aliens may be different ________ humans in that they can’t speak.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
Dark matter in the universe is believed by some scientists to be a substance that is not readily observable because it does not directly refract light or energy. Its existence can only be deduced because of the effect that it has on surrounding matter. In fact, some members of the scientific community have argued that dark matter does not actually exist. Others, however, believe in its existence, in part because the scientific community does not have a complete understanding of gravita science. On the other hand, some would argue that it is the understanding of gravitational science that leads most scientists to believe in the existence of dark matter, because without dark matter, there are many cosmological phenomena
that are difficult to explain.
For example, dark matter in the universe may have a peculiar effect on the Milky Way galaxy. Some scientists believe that the interaction between dark matter and other smaller, nearby galaxies is causing the Milky Way galaxy to take on a warped profile. It has been asserted that not only does dark matter exist, it may also be responsible for the Milky Way’s unusual shape. The interaction referenced involves two smaller galaxies near the Milky Way, called Magellanic clouds, moving through an enormous amount of dark matter, which, in effect, enhances the gravitational pull that the two Magellanic clouds could have on the Milky Way and other surrounding bodies. Without the existence of the dark matter, the Magellanic clouds would not have sufficient mass to have such a strong effect on the bend of the Milky Way galaxy.
The strongest evidence for the validity of this hypothesis rests in Newtonian physics, and the hypothesis that anything with mass will exert a gravitational pull. The Milky Way and other galaxies with peculiar warped shapes are being molded by a gravitational force. However, there is nothing readily observable with sufficient mass that could cause such a high level of distortion via gravitational pull in the vicinity of the Milky Way. Therefore, something that is not easily observed must be exerting the necessary force to create the warped shape of the galaxy.
Aaron Romanowsky and several colleagues have questioned the effect that dark matter might have on galaxies. They point to the existence of several elliptical galaxies surrounded by very little dark matter as evidence that dark matter is not, in fact, the cause of the warped galaxies. While they do not claim that their findings should be interpreted to conclude that dark matter does not exist, they apparently believe that the results of their studies cast doubt on some of the conventional theories of galaxy formation and manipulation.
Several models constructed by researchers from the University of California at Berkeley, however, point to the idea that dark matter is the most likely explanation for the distorted shape of the Milky Way and other galaxies. Using computer models, they have mapped the likely interactions between certain galaxies and the surrounding dark matter, and those models have shown not only the possibility that dark matter is responsible for the warped shape of the Milky Way, but that the relationship between the dark matter and the Magellanic clouds is dynamic; the movement of the clouds through the dark matter seems to create a wake that enhances their gravitational influence on the Milky Way.

The passage states that some members of the scientific community are reluctant to believe in the existence of dark matter because:

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
By adopting a few simple techniques, parents who read to their children can considerably increase their children’s language development. It is surprising, but true. How parents talk to their children makes a big difference in the children’s language development. If a parent encourages the child to actively respond to what the parent is reading, the child’s language skills increase.
A study was done with two or three-year-old children and their parents. Half of the thirty children participants were in the experimental study; the other half acted as the control group. In the experimental group, the parents were given a two-hour training session in which they were taught to ask open-ended questions rather than yes-no questions. For example, the parent should ask, “What is the doggy doing?” rather than, “Is the doggy running away?” Experimental parents were also instructed how to expand on their children’s answer, how to suggest alternative possibilities, and how to praise correct answers.
At the beginning of the study, the children did not differ on levels of language development, but at the end of one month, the children in the experimental group were 5.5 months ahead of the control group on a test of verbal expression and vocabulary. Nine months later, the children in the experimental group still showed an advance of 6 months over the children in the control group.

During the training session, experimental parents were taught to     .

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.
           Criticism
 The volume of traffic in many cities in the world today continues to expand. This (46)......many problems, including serious air pollution, lengthy delays, and the greater risk (47).......accidents. Clearly, something must be done, but it is often difficult to persuade people to change their habits and leave their cars at home.
One possible approach is to make it more expensive for people to use their cars be increasing changes for parking and bringing in tougher fines for anyone who (48)...........the law. In addition, drivers could be required to pay for using particular routes at different times of the day. This system, also known as ‘road pricing’, is already being introduced in a number of cities, using a special electronic card (49) ....... to windscreen of the car.
Another ways of dealing with the problem is to provide cheap parking on the outskirts of the city, and strictly control the number of vehicles allowed into the centre. Drivers and their passengers then use a special bus service for the final stage of their journey.
Of course, the most important (50).............. is to provide good public transport. However, to get people to give up the comfort their cars, public transport must be felt to be reliable, convenient and comfortable, with fares charged at an acceptable level.

(49).................................

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct answer to each of the questions:
Facebook users spend an average of more than 15 hours a month on the social networking site. While there are plenty who caution against such intensive use — and there are a number of studies detailing the harm Facebook could potentially cause — there also are lots of reports extolling the site's virtues. As the social media giant prepares for its upcoming initial public offering, here are some ways Facebook just might be good for you.
Spending time on Facebook can help people relax, slow down their heart rate and decrease stress levels, according to researchers from the Massachusetts Institute of Technology and the University of Milan. In a study published earlier this year, researchers studied 30 students and  found that a natural high was sparked when they were on  the  social media network that led  to  the relaxed heart rates and lower levels of stress and tension. In the study, the students were monitored in three situations: looking at panoramic landscapes, performing complicated mathematical equations and using Facebook. While the first situation was the most relaxing to students and the math problems were the most stressful, the time on Facebook uncovered high levels of attractiveness and arousal. The findings support the researchers' hypothesis that Facebook's success, as well as that of other social media networks, correlates to the specific positive mental and physical state users experience.
While many may argue that social media networks only distract employees, research shows  the opposite may be true. Research from Keas.com found that a 10-minute Facebook break makes employees happier, healthier and more productive. The study examined workers in three groups: one that was allowed no  breaks, one that was allowed to do  anything but use the Internet and one  that was allowed 10 minutes to use the Internet and Facebook. The Facebook group was found to be 16 percent more productive than the group that was not allowed to use the Internet and nearly 40 percent more productive than the group that was allowed no breaks. "Short and unobtrusive breaks, such as a quick surf on the Internet, enables the mind to rest itself, leading to a higher net total concentration for a day's work, and as a result, increased productivity," said Brent Coker of the department of management and marketing at the University of Melbourne in Australia.
Facebook is also in the business of matchmaking. Research shows that nearly 60 percent of singles will friend someone new on Facebook after meeting them in  person. If  they like what they see, 25 percent are likely to contact their new love interest via Facebook. Once the courting is over, nearly 40 percent of those social networking adults will update their relationship status on Facebook, with just 24 percent telling their friends first. Facebook use between couples will continue through the dating process, the research shows. Throughout the day, 79 percent of  couples  said they send partners Facebook messages or chat on the social network. In addition, more than 60 percent would post romantic messages on their significant other's Facebook wall. When the relationship ends, more than half of those surveyed immediately update their status to single, which automatically sends out a notification to their friend list to start the dating cycle over again.

The word "courting" in the last paragraph is closest in meaning to    _.

On Friday, April 14, the city hall’s electricity is scheduled to be shut down at 7 A.M. and restored at 6 P.M. The building ---131--- for the day. During the power outage, the emergency lighting system will be upgraded. ---132---, all circuit panels will be replaced to bring them into compliance with current safety codes.---133--- exiting city hall offices on Thursday, please disconnect all desktop computers, wireless servers, and other computer-related equipment. Furthermore, employees are asked to remove any personal contents from the kitchenette.---134---.Please direct questions or concerns to the director of building maintenance.

134...................

Read the passage and choose the best option A, B, C, D to complete it.

Full Moon festival, also known as Mid-Autumn Festival or ‘Tet Trung Thu’ in Vietnamese is held (1) _________ the 14th and 15th of the August lunar month. This is an (2) _________ harvest festival celebrated not only in Vietnam (3) ________ in other wet rice countries in Asia such as China, Taiwan, Hongkong, Japan, and Korea. The Full Moon festival offers leisure time for family members to come back home, organize and participate in a wide range of activities including children carrying paper lanterns, lion dances, ….

In fact, there aren’t (4) _______ important customs you must follow but it is good to find wonderful places to visit during this period. Mid-Autumn festival is best enjoyed in Hoi An by strolling down and admiring (5) ______ paper lanterns floating the Thu Bong Riverside. If you base in Hanoi, it is (6) _______ recommended to go to Thang Long Royal Citadel, My Dinh National Stadium, and Hoan Kiem Lake to enjoy a festive atmosphere of fun, safety, and peace.
2.  This is an (2) _________ harvest festival celebrated not only in Vietnam (3) ________ in other wet rice countries in Asia such as China, Taiwan, Hongkong, Japan, and Korea.

Read the passage and choose the best answer.

Instagram was founded by Kevin Systrom and Mike Krieger in October 2010. Systrom and Krieger initially wanted to create an application for mobile photography called Burbn, but upon developing their idea further, they found that it was too similar to the existing search-result app called Foursquare. They tweaked their original idea until they came up with a photo-sharing app. The name “Instagram” is a combination of “instant camera” and “telegram.”

From the outset, Instagram proved extremely popular. Only two months after its launch, it achieved a million users and reached ten million users in its first year. The simple idea of sharing photos in a social media setting appealed to a wide variety of phone users. As time went on, Systrom and Krieger began making a series of technology-related improvements to the app —making it compatible with Android and Windows phones, for example - as well as improving the user experience. In January 2011, it added hashtags, offering users the ability to find posts and people related to common interests. As Instagram grew into one of the most popular apps in the world, tech titans took notice. In 2012, Facebook purchased Instagram for one billion dollars.

In November 2012, Instagram launched web versions of user profiles, giving desktop users the ability to access Instagram profiles. However, the website profile launch retained limited functionality and lacked a search bar; the feature was redesigned in 2015. Instagram also began allowing the upload of non-square photos to the app in August 2015, a notable shift from the look and feel of the app since its inception. Rather than cropping down larger photos to a neat square, users could upload any photo of any dimension to share with friends and followers.

In March 2016, Instagram changed the nature of its news feed, the place where users scroll through newly-posted photos from those they follow, from chronological to algorithmic. “Algorithmic” means that Instagram uses computer algorithms and artificial intelligence to make “decisions” on what its data predicts you’ll like best. While this decision was met with backlash at first, it was made in order to prevent users from missing important posts from friends and family that might have gone unnoticed with a standard chronological timeline approach. Later in 2016, the app underwent major aesthetic changes; the app itself revamped to a black-and-white theme, while the app icon changed to a whimsical rainbow-colored design.

Today, Instagram boasts 800 million users. Every day, 55 million photos are uploaded and 1.2 billion likes are recorded.

In the last paragraph, why is “decisions” in quotation marks?

Read the following passage and choose the best answer for each blank.

The General Certificate of Secondary Education or the GCSE examinations for (26) _____ are the standard school-leaver qualifications taken by (27) _____ all UK students in the May and June following their 16th birthday. If you come to a UK (28) _____ school before you (29) _____ the age of 16, you will study towards GCSE examinations in up to 12 subjects. Some subjects are compulsory, including English arid mathematics, and you can select (30) _____, such as music, drama, geography and history from a series of options. GCSEs provide a good all-round education (31) _____ you can build on at college and eventually at university. AS- and A-levels are taken after GCSEs. They are the UK qualifications most (32) _____ accepted for entry to university and are available in subjects from the humanities, arts, sciences and social sciences as well as in (33) _____ subjects such as engineering, and leisure and tourism. You can study up to four subjects at (34) _____ same time for two years, (35) _____ AS-level examinations at the end of your first year (called the lower-sixth) and A-level qualifications at the end of your second year (called the upper-sixth).

(34) _____

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
In 1900 the United States had only three cities with more than a million residents-New York, Chicago, and Philadelphia. By 1930, it had ten giant metropolises. The newer ones experienced remarkable growth, which reflected basic changes in the economy. The population of Los Angeles (114,000 in 1900) rose spectacularly in the early decades of the twentieth century, increasing a dramatic 1,400 percent from 1900 to 1930.
A number of circumstances contributed to the meteoric rise of Los Angeles. The agricultural potential of the area was enormous if water for irrigation could be found, and the city founders had the vision and dating to obtain it by constructing a 225-mile aqueduct, completed in 1913, to tap the water of the Owens River. The city had a superb natural harbor, as well as excellent rail connections. The climate made it possible to shoot motion pictures year-round; hence Hollywood not only supplied jobs but also disseminated an image of the good life in Southern California on screens all across the nation. The most important single industry powering the growth of Los Angeles, however, was directly linked to the automobile. The demand for petroleum to fuel gasoline engines led to the opening of the Southern California oil fields, and made Los Angeles North America’s greatest refining center.
Los Angeles was a product of the auto age in another sense as well: its distinctive spatial organization depended on widespread private ownership of automobiles. Los Angeles was a decentralized metropolis, sprawling across the desert landscape over an area of400 square miles.
It was a city without a real center. The downtown business district did not grow apace with the city as a whole, and the rapid transit system designed to link the center with outlying areas withered away from disuse. Approximately 800,000 cars were registered in Los Angeles County in 1930, one per 2.7 residents. Some visitors from the east coast were dismayed at the endless urban sprawl and dismissed Los Angeles as a mere collection of suburbs in search of a city. But the freedom and mobility of a city built on wheels attracted floods of migrants to the city.

According to the passage, the initial success of Hollywood’s motion picture industry was due largely to the    .

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.
Because an increasing number of people are opting to work outside the traditional office, notebook PCs are becoming more and more popular. However, you should know that notebook PCs aren't for everyone. As  you (6)........ up the pros and cons of your desktop PC with a new system, you should bear (7)...........mind that you may get better profit for your money by investing in a faster, more powerful desktop PC.
Portability comes at a price. Leave your laptop unattended for any length of time in any sort of public place and you will quickly discover that it has been stolen. You could even lose it without any intentional neglect on your area; laptops (and all the business and personal information they  contain)  are easy (8)..... for skilled thieves. So, yes, there are definitely serious security issues. Also, if you are prone to tossing your laptop around as you do your purse, workout bag or umbrella, you'll probably break it before you get your money's worth. Guarantees are getting better and longer, but they still won‘t cover a simple slip, let alone (9)........ carelessness. So, before you (10) ........ out to get yourself the latest technological appliance, think long and hard as to whether a notebook PC is really suitable for you.
(9)..............................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
Industrialization came to the United State after 1790 as North American entrepreneurs increased productivity by reorganizing work and building factories. These innovations in manufacturing boosted output and living standards to an unprecedented extent; the average per capita wealth increased by nearly 1 percent per year - 30 percent over the course of a generation. Goods that had once been luxury items became part of everyday life.
The impressive gain in output stemmed primarily from the way in which workers made goods, since the 1790’s, North American entrepreneurs - even without technological improvements - had broadened the scope of the outwork system that made manufacturing more efficient by distributing materials to a succession of workers who each performed a single step of the production process. For example, during the 1820’s and 1830’s the shoe industry greatly expanded the scale of the outwork system. Tens of thousands of rural women, paid according to the amount they produced, fabricated the “uppers” of shoes, which were bound to the soles by wage-earning journeymen shoemakers in dozens of Massachusetts towns, whereas previously journeymen would have made the enduring shoe. This system of production made the employer a powerful “shoe boss” and eroded workers’ control over the pace and conditions of labor. However, it also dramatically increased the output of shoes while cutting their price.
For tasks that were not suited to the outwork system, entrepreneurs created an even more important new organization, the modem factory, which used power-driven machines and assemblyline techniques to turn out large quantities of well-made goods. As early as 1782 the prolific Delaware inventor Oliver Evans had built a highly automated, laborsaving flour mill driven by water power. His machinery lifted the grain to the top of the milt, cleaned it as it fell into containers known as hoppers, ground the grain into flour, and then conveyed the flour back to the top of the mill to allow it to cool as it descended into barrels. Subsequently, manufacturers made use of new improved stationary steam engines to power their mills. This new technology enabled them to build factories in the nation’s largest cities, taking advantage of urban concentrations of inexpensive labor, good transportation networks, and eager customers.

The author mentions the shoe industry in the second paragraph to provide an example of how

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks.
The (1)........... of the earth is caused by exhaust gas from automobile engines, factories and power  stations. Carbon dioxide goes up into the atmosphere, and it forms a kind of factories that keeps or rather allows the sunshine in but stop the earth’s heart (2).........  getting out. It works like a greenhouse, that’s why we call it the Greenhouse Effect.
Because of this effect, the earth is getting warmer all the time. This (3).........    in temperature will  cause big changes to the world's climate. The sea level will rise, the ice covering the poles will melt and cause the sea level to rise.
The second problem is the (4)......... of the ozone layer. Certain chemicals float up to the sky and react with the ozone layer, and they make holes in it. Because of these holes the ultraviolet rays can shine directly to the earth. Many people are now starting to suffer from skin cancer.
The sulfurous smoke from factories and power stations mixes with rain clouds and gets blown by the wind and then falls as acid rain (5)......... destroys lakes and forests.
These three problems threaten our environment at the end of the twentieth century. Unless we do something about them quickly, we, human race, may disappear from the face of the earth.
(3)...........................

Klok Financial has recently updated its employee handbook. ---143--Although the information concerning benefits and terms of employment remains the same, other important modifications have been made. This version of the handbook includes new policies concerning e-mail privacy, Internet use, and the use of mobile devices. Our travel guidelines have also been 144---. The process for
reimbursement after a trip is now much more efficient.

All employees must attend an informational session about the policies. One-hour sessions will be held at 10 A.M. on 9 July and 16 July. ---145, employees will be required to sign a form acknowledging that they have received, read, and understood the information contained in the handbook and that they accept the terms. Please arrange with your manager ---146--- one of these sessions.

144................

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks
The Gerneral Cerificate of Secondary Education or the GCSE excaminations for short are the standard school-leaver qualifications taken by virually all UK students in the May and June following their 16th birthday. If you come to a UK (25)...... school before you (26)....... the age of 16, you will study towards GCSE excaminationin up to 12 subjects. Some subjects are compulory, including English and matchematics, and you can select (27)......._ , such as music,  drama, geography and history from a series of options. GCSEs provide a good all-round education (28)......... you can build (29)............. at colleage and eventually at university
(27).................................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
One of the most important battles of the American Civil War occurred around the small town of Gettysburg, Pennsylvania, from July 1 to July 3, 1863. What began as a search for shoes by the Confederate Army quickly escalated into a major battle. As the Confederate soldiers sought new shoes, they unexpectedly encountered Union cavalry stationed west of the town at Willoughby Run, and the battle began. After much fighting and heavy casualties on both sides, the Confederates pushed the Union forces back through the town of Gettysburg, where they regrouped south of the town along the high ground near a cemetery.
Confederate General Robert E. Lee ordered General R.S. Ewell to seize the high ground from the battle - weary Union soldiers "if practical." Ewell hesitated in the attack, giving the Union troops a chance to establish a stronghold along Cemetery Ridge and then bring in reinforcements with artillery. By the time Lee realized Ewell had not attacked, the opportunity had vanished. Other failures by the Confederates included the generals' opposition to the attack plans and a lack of information about Union defense. This combination of errors allowed the Union forces to win a critical victory in the Civil War. By the end, a total of 160,000 men were involved in this fierce and bloody battle.

Complete the summary by choosing one sentence (A, B, C or D) that is among the most important information to fill in the blank.

SUMMARY: This passage discusses the Battle of Gettysburg. The battle began when Confederate and Federal  soldiers  met  by  accident near Gettysburg.     . Failures by the Confederate forces in planning and intelligence allowed the Union army to win the battle.

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
She wants to be a singer; you think she should go for a long–term career with job security and eventually retire with a good pension. But a new report suggests that in fact she’s the practical one. Why do parents make terrible career advisers?
Today’s 14 and 15–year–olds are ambitious. They are optimistic about their prospects, but their career ideas are rather vague. Although 80% of them have no intention of following in their parents’ footsteps, 69% still turn to their parents for advice. They look at their working future in a different way to their parents.
A job for life is not in their vocabulary; neither is a dead–end but secure job that is boring but pays the bills. Almost half the boys surveyed expected that their hobbies would lead them into the right sort of job, while most girls seemed determined to avoid traditionally female careers such as nursing.
In the past, this might have counted as bad news. Certainly when I was 15, my guidance counsellors were horrified at my plans to become a writer. I’m glad I didn’t change my plans to suit them. Even so, their faith in rigid career paths was well–founded. In those days, that was the way to get ahead.
But the world has changed. The global economy is not kind to yesterday’s diligent and dependable worker. The future belongs to quick–thinking people who are resourceful, ambitious and can take the initiative. This means that a 14–year–old who sees her working future as a kind of adventure, to be made up as she goes along is not necessarily being unrealistic.
However, she has to have the training and guidance to help her develop the right skills for today’s market; not the rigid preparation for a workplace that disappeared twenty years ago. Many young people are very aware of the pitfalls of the flexible workplace; they understand that redundancy, downsizing and freelancing are all part of modern working life, but no one is telling them how they might be able to turn the new rules of the employment game to their advantage. This is what they need to know if they are to make a life for themselves.

So what is to be done? A good first step would be to change the way in which schools prepare young people for adult life. The education system is becoming less flexible and more obsessed with traditional skills at just the time that the employment market is going in the opposite direction.
Accurate, up–to–date information on new jobs and qualifications can help guidance counsellors to help their students. Young people need solid information on the sort of training they need to pursue the career of their dreams. Also, a little bit of encouragement can go a long way. If nothing else, a bit of optimism from an adult can serve as an antidote to the constant criticism of teenagers in the press.
What, then, can we as parents do to help them? The best thing is to forget all the advice that your parents gave you, and step into your teenager’s shoes. Once you’ve done that, it’s easier to see how important it is that they learn how to be independent, resourceful and resilient. Give them the courage to follow their dreams –however odd they might sound right now. In a world that offers economic security to almost no one, imagination is a terrible thing to waste.

What does the writer believe about her guidance counsellors?

Klok Financial has recently updated its employee handbook. ---143--Although the information concerning benefits and terms of employment remains the same, other important modifications have been made. This version of the handbook includes new policies concerning e-mail privacy, Internet use, and the use of mobile devices. Our travel guidelines have also been 144---. The process for
reimbursement after a trip is now much more efficient.

All employees must attend an informational session about the policies. One-hour sessions will be held at 10 A.M. on 9 July and 16 July. ---145, employees will be required to sign a form acknowledging that they have received, read, and understood the information contained in the handbook and that they accept the terms. Please arrange with your manager ---146--- one of these sessions.

143...................

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word or phrase that best fits each of the numbered blanks
We can (29)............ other people in many different ways. We can talk and write, and we can send messages with our hands and faces. There is also the phone (including the mobile!), the fax, and e-mail. Television, film, painting, and photography can also communicate ideas.
Animals have ways of exchanging information, too. Bees dance and tell other bees where (30)................. food. Elephants make sounds that humans can’t hear. Whales sing songs. Monkeys use their faces to show anger and love. But this is nothing (31)............._ to what people can do. We have language - about 6,000 languages, in fact. We can write poetry, tell jokes, make promises, explain, persuade, tell the truth, or tell lies. And we have a sense of past and future, not just present.
Radio, film, and television (32)......... a huge influence on society in the last hundred years. And now we have the Internet, which is infinite. But what is this doing to this? We can give and get a lot of information very quickly. But there is (33)........... information that it is difficult to know what is important and what isn’t. Modem media is changing our world every minute of every day.
(31)................................

Read the following passage and mark the letter A, B, C, or D on your answer sheet to indicate the correct answer to each of the questions:
A number of factors related to the voice reveal the personality of the speaker. The first is the broad area of communication, which includes imparting information by use of language, communicating with a group or an individual and specialized communication through performance. Aperson conveys thoughts and ideas through choice of words, by a tone of voice that is pleasant or unpleasant, gentle or harsh, by the rhythm that is inherent within the language itself, and by speech rhythms that are flowing and regular or uneven and hesitant, and finally, by the pitch and melody of the utterance. When speaking before a group, a person’s tone may indicate uncertainty or fright, confidence or calm. At interpersonal levels, the tone may reflect ideas and feelings over and above the words chosen, or may believe them.Here the participant’s tone can consciously or unconsciously reflect intuitive sympathy or antipathy, lack of concern or interest, fatigue, anxiety, enthusiasm or excitement, all of which are usually discernible by the acute listener. Public performance is a manner of communication that is highly specialized with its own techniques for obtaining effects by voice and /or gesture. The motivation derived from the text, and in the case of singing, the music, in combination with the performer’s skills, personality, and ability to create empathy will determine the success of artistic, political, or pedagogic communication. Second, the voice gives psychological clues to a person’s self-image, perception of others, and emotional health. Self- image can be indicated by a tone of voice that is confident, pretentious, shy, aggressive, outgoing, or exuberant, to name only a few personality traits. Also the sound may give a clue to the facade or mask of that person, for example, a shy person hiding behind an overconfident front. How a speaker perceives the listener’s receptiveness, interest, or sympathy in any given conversation can drastically alter the tone of presentation, by encouraging or discouraging the speaker. Emotional health is evidenced in the voice by free and melodic sounds of the happy, by constricted and harsh sound of the angry, and by dull and lethargic qualities of the depressed.

What does the author mean by stating that, “At interpersonal levels, tone may reflect ideas and feelings over and above the words chosen”?