_________ on the phone.

What does an elephant eat on typical day? Layang – Layang, an elephant at London Zoo, has a good appetite. Her keeper describes what she ate yesterday. “Breakfast (i) _____ of a kilo of dog biscuits mixed with 750g of dried horse food with extra vitamins, hay, bread, bananas apples, oranges, potatoes, carrots and cabbage. Zoo food is always of a (ii) _____standard! “During the morning, the daily supply of branches is delivered. Layang -Layang is particularly fond of cherry and apple, so she was given four big (iii) _____. She chewed the twiggy bits and used the rest as toys. Lunch was another kilo of dog biscuits, more bread, vegetables and fruit. Most of this comes from local supermarkets who give us stock that otherwise they would (iv) _____. After lunch she ate more branches. We have to make sure she doesn’t run out of these. Some visitors to the zoo aren’t very sensible and feed laying- Layang unsuitable things. If she swallows paper and plastic, her stomach hurts. “Supper was another kilo of dog biscuits, 750g of dried horse food, 350g of linseed oil to (v) _____ healthy skin and hair and 500g of vitamin E. Layang-Layang cats a lot but she never puts onweight. “If she feels like a snack during the night, Layang-Layang has some hay and more branches.”

(iii)______

Choose the correct answer to each of the following questions. "Here are some principles for people to stick to ____ they want to stay healthy."

People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(iv)_______

Choose a, b, c or d that best completes each unfinished sentence:

_____ stamps from discarded envelopes is my hobby.

It's important that every student ......  all the lectures.

Choose the word(s) CLOSEST in meaning to the folllowing word(s). "consume"

The Mississippi river is in _____ United States of America. 

Many of the things we do depend on receiving information from other people. Catching a train, making a phone call and going to the cinema all involve information that is stored, processed and communicated. In the past, this information had to be kept on paper (i) _______  , for example, books, newspapers and timetables. Now, more and more information is put on computers. Computers play a role in our everyday lives, sometimes without US even realizing it. (ii) _______  the use of computers in both shops and offices. Big shops have to deal with very large amount of information. They have to make sure that there are enough goods on the shelves for customers to buy, they need to be ablcto reorder before (iii) _______ run out. A lot of office work in the past involved information on paper. Once it had been dealt with by people, the paper was (iv) _______ for future reference. This way of working was never particularly easy or fast. A computer system is much more (v) _______ .

(i)_______

Where's _____ USB drive I lent you last week? 

Mark the letter A, B, C, or D to indicate the word(s) OPPOSITE in meaning to the underlined word(s) in each of the following questions. Sadly, many non-disabled people have negative attitudes toward children with cognitive impairments in developing countries.

Alex is in Boston studying for _____ MBA. 

The Penny Black is the name of the world’s postage stamp. It was introduced by the U.K. in 1840 and is perhaps the most famous stamp ever issued. It has a (i) _____  of the young Queen Victoria and because of its colour, and its price of one penny, it is known as the “Penny Black”. Before 1840, postage rates for delivery of letters in the U.K. depended on the (ii) _____  the letter had to travel and the number of sheets of paper used. Furthermore, at that time it was not possible to pay for your letter before you sent it. The postage had to be paid by the receiver (iii) _____ than the sender of the letter. The Penny Black changed everything: al the rate of one penny, letters that did not weigh more than half an ounce could be sent to any destination in the U.K.Nowadays, Penny Black stamps are not all that rare although they are (iv) _____ regarded by stamp collectors. About 68 million of these stamps were issued between 1840 and 1841, and it is thought that about 1.5 million of these survive today. The price of the stamp today varies according to whether it has been used or not and its condition. A line used copy can be bought for around 77 pound or less, while unused examples are quite rare and sold for 2,000 pound or more. To honour the U.K. for having issued the world’s first postage stamp, the Universal Postal Union has made an exception regarding its rule that the name of the country must (v) _____ on a stamp. No British stamp to date has ever had the country name on it.

(v)______

People love to complain. Moaning to friends can be a source of relief from the stresses and strains of work, study or relationships. But when it comes to protesting to a retailer about faulty good and services, many of US find we don’t have nerve and choose to (i) _____ in silence. By the time we do eventually summon up the courage to make our point, we have generally already allowed the problem to get to us, and we are angry. In this stale, we can all too (ii) _____ become aggressive, gearing up for battle and turning what should be a rational discussion into a conflict. To complain effectively, you need to be specific about your problem and communicate it clearly using words which are objective and fair. (iii) _____ over the top with emotional language and unreasonable claims will get you nowhere.

Good negotiators tend to be calm and logical. They start by explaining situation and stating their requirements clearly, without threat. Most complains prompt a defensive (iv) _____ from the other person, but by being reasonable yourself, you stand more chance of achieving the positive (v) _____ you want.

(iii)_______

Choose A, B,C or D on your answer sheet to indicate the underlined part that needs correction in each of the following questions: 

The teacher demanded that the student left the room.

I have two brothers: _________ older one is training to be _________ pilot with British Airways, _________ younger one is still at _________ school.

Emily Can- had a very strong (i) _______ . She was very independent and creative, (ii) _______ she was also moody and unfriendly with people she didn’t like. In the studio (iii) _______ painted, the chairs were hanging from the ceiling with ropes so there was no place for visitors to sit down. Maybe if she liked the visitor, she would use a rope to (iv) _______ a chair to sit on! She had a soft spot for (v)_______ and kept dogs, cats, rabbits and even a pct monkey named “Woo”!

(iv)_____

We’ll call………….you at 5 o’clock 

Years ago there were many social rules and etiquette procedures involving introductions. Some formal introductions between two people were (i) _______ by letter by third party. A person had to be very careful to weigh the importance of social class or status, age, and gender when deciding (ii) _______  person should be presented or introduced to the other person first. However, times have changed, and most of the social rules about introducing older people to younger ones, women to men, and those in higher positions to those in lower positions have changed, too. Many people now feel much more (iii) _______ about making introductions. In most situations, handshaking is (iv) _______ , but these days it is more often done than not-especially in formal social or business settings. It’s very common for one person (or both) to extend a hand when meeting someone. If you are in this situation, and you are offered a hand to shake, you should grasp it firmly and shake it briefly. People often tend to make some (v) _______ about someone according to their handshakes, so make sure yours is not too weak or limp, not too hard, and not too long-lasting. It should be firm and brief.

(iv)_______

What’s in a name? In the case of the secretary, it can be something rather surprising to call a secretary “anyone who handle correspondence, keeps records and docs clerical work for others”. But while this particular job definition looks a bit (i) _____, the word’s original meaning is a hundred times more exotic and perhaps more appropriate. The word itself has been with US since the 14th century and comes the mediaeval Latin word secretaries meaning “Something hidden”. Secretaries started out as those members of staff with knowledge hidden from the ones mysteriously operating the secret machinery of organizations.A few years ago “Something hidden” probably meant kept out of sight, lucked away with all the other secretaries and typists. A good secretary was an unremarkable one, efficiently (ii) _____ orders, and then returning mouse-like to his or her station behind the typewriter, but, with the (iii) _____ of new technology, the job effectively upgraded itself and the role has changed to one closer to the original meaning. The skills required are more demanding and more technical. Companies are (iv) _____ that secretarial staff should already be highly trained in, or at least familiar with, a range of word processing packages. The professionals in the recruitment business see all these developments as improving the jobs which secretaries are being asked to do. It may also encourage a dramatic (v) _____ in office practice. In the past it was usual to regard the secretary as almost dehumanized, to be seen and not heard.

(iii)_______

I ran  ......  George in the library.