Mark the letter A, B, C, or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange or text in each of the following questions from 13 to 17.

Three Important Skills that Make a Good Counselor

If you want to be a good counselor, it is important to practice and develop the skills below.

a. Counselors need to be good listeners. People will talk to you about many difficult issues. You need to actively listen to them to understand their problems.

b. It is also important to be patient and allow people to talk freely. This will encourage people to share their thoughts and emotions with you.

c. Good counselors also need to have good problem-solving skills. You will work with many people who have different problems.

d. You need to understand their problems and find suitable solutions. And one solution may work for one person but not for another. So, you need to use different methods and adapt when necessary.

e. Finally, good counselors need to be organized. You need to arrange appointments with many people. Being organized will also help you remember past conversations and know when to change your method.

All in all these skills will allow you to become a good counselor.

Read the following passage about the Youth unemployment and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions.

    [I] Youth unemployment has become a pressing issue in Vietnam in recent years, particularly among graduates. [II] As the economy continues to grow, the influx of young people entering the workforce has outpaced the availability of suitable jobs. [III] Various factors contribute to this challenge, leading to significant consequences for both the economy and society. [IV]

    Many factors push young people into unemployment. For instance, a mismatch between education and job market demands often leaves graduates without the skills that employers require. Furthermore, the competitive job market means that even qualified candidates struggle to secure positions. In contrast, there are opportunities that attract youth to urban centers, where industries are more concentrated, providing potential access to better employment prospects and a higher standard of living.

    The impacts of youth unemployment are far-reaching. First, high unemployment rates can lead to increased poverty levels among young adults, which in turn affects their overall well-being and mental health. Additionally, the lack of stable jobs can result in social unrest, as frustrated youth may engage in protests or other forms of activism. Finally, this phenomenon can lead to a brain drain, where skilled young people migrate abroad in search of better opportunities, further depleting the local talent pool.

    Addressing youth unemployment is a complex challenge that requires a comprehensive understanding of its causes and effects. By implementing effective educational programs, fostering entrepreneurship, and encouraging job creation in various sectors, Vietnam can better support its youth, providing them with opportunities for fulfilling careers and contributing to the economy without sacrificing social stability.

Where in paragraph 1 does the following sentence best fit?

Consequently, an increasing number of young people are struggling to find jobs that match their skills.

Read the following passage about managing change and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions from 31 to 40. 

Managing change means managing people's fear. Change is natural and good, but people's reaction to change is unpredictable and can be irrational. It can be managed if done right.

Nothing is as upsetting to your people as change. Nothing has greater potential to cause failures, loss of production, or falling quality of work. Yet nothing is as important to the survival of your organization as change. History is full of examples of organizations that failed to change and are now extinct. The secret to successfully managing change, from the perspective of the employees, is definition and understanding.

Resistance to change comes from a fear of the unknown or an expectation of loss. The front end of an individual's resistance to change is how they perceive the change. The back end is how well they are equipped to deal with the change they expect.

An individual's degree of resistance to change is determined by whether they perceive the change as good or bad, and how severe they expect the impact of the change to be on them. Their ultimate acceptance of the change is a function of how much resistance the person has and the quality of their coping skills and their support system.

If you move an employee's desk six inches, they may not notice or care. Yet if the reason you moved it those six inches was to fit in another worker in an adjacent desk, there may be high resistance to the change. It depends on whether the original employee feels the hiring of an additional employee is a threat to his job or perceives the hiring as bringing in some needed assistance.

A promotion is usually considered a good change. However, an employee who doubts their ability to handle the new job may strongly resist the promotion. They will give you all kinds of reasons for not wanting the promotion, just not the real one.

You might expect a higher-level employee to be less concerned about being laid off because they have savings and investments to support them during a job search. However, the individual may feel they are overextended and that a job search will be long and complicated. Conversely, your concern for a low-income employee being laid off may be unfounded if they have stashed a nest egg in anticipation of the cut.

Your best salesperson may balk at taking on new, high-potential account because they have an irrational feeling that they don't dress well enough.

If you try and bulldoze this resistance, you will fail. [A] The employee whose desk you had to move will develop production problems. [B] The top worker who keeps declining the promotion may quit rather than have to continue making up excuses for turning you down. [C] And the top salesperson's sales may drop to the point that you stop considering them for the new account. [D]

The word “bulldoze” in paragraph 8 mostly means ______.

Mark the letter A, B, C, or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange or text in each of the following questions from 13 to 17

a. I am attaching my resume detailing my qualifications.

b. Thank you for considering my application.

c. I discovered the role on your company website and am drawn to it because of your reputation.

d. I’m Gary Neville, a passionate AI engineer, writing to express my interest in the position at your company.

e. This experience instilled a passion for crafting innovative solutions that align with your automation system.

f. To whom it may concern,

g. My educational journey equips me with AI programming, which has further been enhanced by my AI engineer at my previous company in Japan.

Sincerely,

Gary Neville

Read the following promotion announcement and mark the letter A, B, C, or D on your answer sheet to indicate the correct option that bestfits each of the numbered blanks from 7 to 12

ANNOUNCEMENT: PROMOTION OF JOHN PATTINSON TO MANAGER

To all staff members,

We are pleased (7) _________ John Pattinson’s promotion from the post of Junior Manager to Manager who came to us from GNDU, Amritsar and(28)_________ part of our organisation for the past 7 years. Over these 7 years, he has held many (9)________ and worked honestly with complete dedication.

With his good experience with us, we are sure he will show up a splendid (10)________. In a manager position, John will head many departments and responsible (11)______ conducting different HR roles.

The company has thought to (12)___________him through  a success party and wish him a great future for his success. So, do join us for this party.

Sincerely,

Your Name

Read the following passage about endangered languages and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions from 23 to 30.

UNEMPLOYMENT IN VIETNAM

    Unemployment is a growing concern in Vietnam, particularly among young graduates. The rapid expansion of the labor market has not kept pace with the increasing number of students completing higher education. According to recent statistics, the youth unemployment rate is nearly 20%, which poses challenges for the economy and society. Many young people struggle to find jobs that match their skills and qualifications.

    Additionally, the COVID-19 pandemic has exacerbated the situation, leading to layoffs and reduced hiring across various sectors. Industries such as tourism and hospitality have been hit hard, with many businesses closing or operating at limited capacity. This has resulted in a significant loss of jobs, especially for those in the informal sector.

    To combat unemployment, the Vietnamese government is implementing various initiatives. These include vocational training programs aimed at equipping young people with practical skills that are in demand in the labor market. Furthermore, the government is encouraging entrepreneurship by providing financial support and resources for start-ups.

    Technology is vital in tackling unemployment issues. Online job portals and social media platforms have become valuable tools for job seekers, allowing them to connect with potential employers more easily. Additionally, remote work opportunities have expanded, enabling individuals to access jobs beyond their local area.

    Despite the challenges, there is hope for the future. As the economy recovers and diversifies, new job opportunities are expected to arise. Continuous investment in education and skill development will be key to reducing unemployment rates in the long term. 

Which of the following best paraphrases the underlined sentence in paragraph 4?

Read the following advertisement and mark the letter A, B, C, or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 1 to 6. 

133 TUITION

Do you love children? We need some tutors ___(1)___ students aged 6 and 9 at 133 Duong Ba Trac, Ward 1, District 8 this summer.

● You will work with children full of ___(2)___.

● Good appearance is needed. Don't worry ___(3)___ you have tutored before.

● ___(4)___.

How ___(5)___? Our tutors must provide ___(6)___ IDs and criminal records, and they must pass our rigorous application process. If you want to know more about our process, please visit us at www.hcmc......vn.

Read the following advertisement and mark the letter A, B, C, or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 1 to 6. 

133 TUITION

Do you love children? We need some tutors ___(1)___ students aged 6 and 9 at 133 Duong Ba Trac, Ward 1, District 8 this summer.

● You will work with children full of ___(2)___.

● Good appearance is needed. Don't worry ___(3)___ you have tutored before.

● ___(4)___.

How ___(5)___? Our tutors must provide ___(6)___ IDs and criminal records, and they must pass our rigorous application process. If you want to know more about our process, please visit us at www.hcmc......vn.

Read the following passage about the Youth unemployment and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions.

    [I] Youth unemployment has become a pressing issue in Vietnam in recent years, particularly among graduates. [II] As the economy continues to grow, the influx of young people entering the workforce has outpaced the availability of suitable jobs. [III] Various factors contribute to this challenge, leading to significant consequences for both the economy and society. [IV]

    Many factors push young people into unemployment. For instance, a mismatch between education and job market demands often leaves graduates without the skills that employers require. Furthermore, the competitive job market means that even qualified candidates struggle to secure positions. In contrast, there are opportunities that attract youth to urban centers, where industries are more concentrated, providing potential access to better employment prospects and a higher standard of living.

    The impacts of youth unemployment are far-reaching. First, high unemployment rates can lead to increased poverty levels among young adults, which in turn affects their overall well-being and mental health. Additionally, the lack of stable jobs can result in social unrest, as frustrated youth may engage in protests or other forms of activism. Finally, this phenomenon can lead to a brain drain, where skilled young people migrate abroad in search of better opportunities, further depleting the local talent pool.

    Addressing youth unemployment is a complex challenge that requires a comprehensive understanding of its causes and effects. By implementing effective educational programs, fostering entrepreneurship, and encouraging job creation in various sectors, Vietnam can better support its youth, providing them with opportunities for fulfilling careers and contributing to the economy without sacrificing social stability.

The word “competitive” in paragraph 1 could be best replaced by ____.

Read the following passage about technology and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 18 to 22.

FUTURE CAREER

As technology rapidly advances and global challenges evolve, the landscape of future careers is undergoing significant transformation. Today's students must prepare for jobs that may not yet exist, requiring a blend of adaptability, creativity, and continuous learning. The traditional notion of a linear career path is becoming obsolete, replaced by the concept of a career portfolio where individuals may pursue multiple professions throughout their lives.

Emerging fields such as artificial intelligence, renewable energy, and biotechnology are expected to drive job creation in the coming decades. These sectors demand a strong foundation in STEM (Science, Technology, Engineering, and Mathematics) disciplines, coupled with critical thinking and problem-solving skills. However, the importance of soft skills cannot be overstated. Emotional intelligence, communication, and cultural competence will be crucial in an increasingly interconnected global workforce.

The gig economy and remote work are reshaping traditional employment models. Many future professionals may find themselves working as independent contractors or freelancers, managing multiple projects simultaneously. This shift necessitates entrepreneurial skills, self-motivation, and the ability to navigate diverse work environments.

Lifelong learning will be paramount in staying relevant in the job market. As automation and AI continue to evolve, routine tasks are likely to be automated, emphasizing the need for uniquely human skills such as creativity, empathy, and complex problem-solving. Professionals must be prepared to upskill and reskill throughout their careers to adapt to changing industry demands.

While the future job market may seem uncertain, it also presents unprecedented opportunities for innovation and personal growth. By cultivating a growth mindset, embracing technological literacy, and developing a diverse skill set, today's students can position themselves for success in the dynamic career landscape of tomorrow.

The phrase "This shift" in the third paragraph refers to:

Read the following promotion announcement and mark the letter A, B, C, or D on your answer sheet to indicate the correct option that bestfits each of the numbered blanks from 7 to 12

ANNOUNCEMENT: PROMOTION OF JOHN PATTINSON TO MANAGER

To all staff members,

We are pleased (7) _________ John Pattinson’s promotion from the post of Junior Manager to Manager who came to us from GNDU, Amritsar and(28)_________ part of our organisation for the past 7 years. Over these 7 years, he has held many (9)________ and worked honestly with complete dedication.

With his good experience with us, we are sure he will show up a splendid (10)________. In a manager position, John will head many departments and responsible (11)______ conducting different HR roles.

The company has thought to (12)___________him through  a success party and wish him a great future for his success. So, do join us for this party.

Sincerely,

Your Name

Read the following passage about endangered languages and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questionsfrom 23 to 30. 

The job market is evolving rapidly, and while technical expertise remains important, soft skills are increasingly becoming key factors in hiring decisions. Employers often look for candidates with communication, teamwork, and problem-solving abilities. These skills not only improve workplace efficiency but also foster better relationships among colleagues. According to a 2022 LinkedIn survey, 92% of recruiters stated that soft skills are as important as, if not more important than, technical skills.

Effective communication is one of the most sought after soft skills. Being able to convey ideas clearly and listen actively contributes to a collaborative work environment. For example, employees who can explain their thoughts effectively during meetings or through written reports tend to drive projects forward successfully. Moreover, good communication prevents misunderstandings, saving time and resources.

Teamwork is another essential skill that employers highly value. In today’s interconnected workspaces, many tasks require collaboration. Successful teams often consist of individuals who can share responsibilities, offer constructive feedback, and adapt to group dynamics. For instance, a software development team needs programmers, designers, and testers to work seamlessly together to deliver a product efficiently.

Problem-solving, meanwhile, allows employees to navigate challenges effectively. This skill involves analyzing a situation, identifying potential solutions, and implementing the best one. Employers appreciate candidates who demonstrate initiative and creativity in resolving issues. For example, when a supply chain disruption occurs, a proactive approach can minimize delays and maintain customer satisfaction.

In which paragraph does the writer emphasize the significance of group collaboration?

Read the following promotion announcement and mark the letter A, B, C, or D on your answer sheet to indicate the correct option that bestfits each of the numbered blanks from 7 to 12

ANNOUNCEMENT: PROMOTION OF JOHN PATTINSON TO MANAGER

To all staff members,

We are pleased (7) _________ John Pattinson’s promotion from the post of Junior Manager to Manager who came to us from GNDU, Amritsar and(28)_________ part of our organisation for the past 7 years. Over these 7 years, he has held many (9)________ and worked honestly with complete dedication.

With his good experience with us, we are sure he will show up a splendid (10)________. In a manager position, John will head many departments and responsible (11)______ conducting different HR roles.

The company has thought to (12)___________him through  a success party and wish him a great future for his success. So, do join us for this party.

Sincerely,

Your Name

Read the following passage about managing change and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions from 31 to 40. 

Managing change means managing people's fear. Change is natural and good, but people's reaction to change is unpredictable and can be irrational. It can be managed if done right.

Nothing is as upsetting to your people as change. Nothing has greater potential to cause failures, loss of production, or falling quality of work. Yet nothing is as important to the survival of your organization as change. History is full of examples of organizations that failed to change and are now extinct. The secret to successfully managing change, from the perspective of the employees, is definition and understanding.

Resistance to change comes from a fear of the unknown or an expectation of loss. The front end of an individual's resistance to change is how they perceive the change. The back end is how well they are equipped to deal with the change they expect.

An individual's degree of resistance to change is determined by whether they perceive the change as good or bad, and how severe they expect the impact of the change to be on them. Their ultimate acceptance of the change is a function of how much resistance the person has and the quality of their coping skills and their support system.

If you move an employee's desk six inches, they may not notice or care. Yet if the reason you moved it those six inches was to fit in another worker in an adjacent desk, there may be high resistance to the change. It depends on whether the original employee feels the hiring of an additional employee is a threat to his job or perceives the hiring as bringing in some needed assistance.

A promotion is usually considered a good change. However, an employee who doubts their ability to handle the new job may strongly resist the promotion. They will give you all kinds of reasons for not wanting the promotion, just not the real one.

You might expect a higher-level employee to be less concerned about being laid off because they have savings and investments to support them during a job search. However, the individual may feel they are overextended and that a job search will be long and complicated. Conversely, your concern for a low-income employee being laid off may be unfounded if they have stashed a nest egg in anticipation of the cut.

Your best salesperson may balk at taking on new, high-potential account because they have an irrational feeling that they don't dress well enough.

If you try and bulldoze this resistance, you will fail. [A] The employee whose desk you had to move will develop production problems. [B] The top worker who keeps declining the promotion may quit rather than have to continue making up excuses for turning you down. [C] And the top salesperson's sales may drop to the point that you stop considering them for the new account. [D]

The word “their” in paragraph 6 refers to ______.

Read the following passage about endangered languages and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questionsfrom 23 to 30. 

The job market is evolving rapidly, and while technical expertise remains important, soft skills are increasingly becoming key factors in hiring decisions. Employers often look for candidates with communication, teamwork, and problem-solving abilities. These skills not only improve workplace efficiency but also foster better relationships among colleagues. According to a 2022 LinkedIn survey, 92% of recruiters stated that soft skills are as important as, if not more important than, technical skills.

Effective communication is one of the most sought after soft skills. Being able to convey ideas clearly and listen actively contributes to a collaborative work environment. For example, employees who can explain their thoughts effectively during meetings or through written reports tend to drive projects forward successfully. Moreover, good communication prevents misunderstandings, saving time and resources.

Teamwork is another essential skill that employers highly value. In today’s interconnected workspaces, many tasks require collaboration. Successful teams often consist of individuals who can share responsibilities, offer constructive feedback, and adapt to group dynamics. For instance, a software development team needs programmers, designers, and testers to work seamlessly together to deliver a product efficiently.

Problem-solving, meanwhile, allows employees to navigate challenges effectively. This skill involves analyzing a situation, identifying potential solutions, and implementing the best one. Employers appreciate candidates who demonstrate initiative and creativity in resolving issues. For example, when a supply chain disruption occurs, a proactive approach can minimize delays and maintain customer satisfaction.

Which of the following best paraphrases the italicized sentence in paragraph 1?

Mark the letter A, B, C or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange of text in each of the following questions from 13 to 17.

a. More and more companies are embracing this model since they have realised that it reduces operational costs and offers a better work-life balance for staff.

b. Despite its advantages, some challenges remain, such as maintaining team collaboration and ensuring clear communication.

c. It allows employees to work from anywhere, as long as they have an Internet connection, which increases flexibility and productivity.

d. However, remote work is still a great option and has the potential to change the labour market positively.

e. The rise of remote work has completely changed modern working environments and practices.

Read the following passage about managing change and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions from 31 to 40. 

Managing change means managing people's fear. Change is natural and good, but people's reaction to change is unpredictable and can be irrational. It can be managed if done right.

Nothing is as upsetting to your people as change. Nothing has greater potential to cause failures, loss of production, or falling quality of work. Yet nothing is as important to the survival of your organization as change. History is full of examples of organizations that failed to change and are now extinct. The secret to successfully managing change, from the perspective of the employees, is definition and understanding.

Resistance to change comes from a fear of the unknown or an expectation of loss. The front end of an individual's resistance to change is how they perceive the change. The back end is how well they are equipped to deal with the change they expect.

An individual's degree of resistance to change is determined by whether they perceive the change as good or bad, and how severe they expect the impact of the change to be on them. Their ultimate acceptance of the change is a function of how much resistance the person has and the quality of their coping skills and their support system.

If you move an employee's desk six inches, they may not notice or care. Yet if the reason you moved it those six inches was to fit in another worker in an adjacent desk, there may be high resistance to the change. It depends on whether the original employee feels the hiring of an additional employee is a threat to his job or perceives the hiring as bringing in some needed assistance.

A promotion is usually considered a good change. However, an employee who doubts their ability to handle the new job may strongly resist the promotion. They will give you all kinds of reasons for not wanting the promotion, just not the real one.

You might expect a higher-level employee to be less concerned about being laid off because they have savings and investments to support them during a job search. However, the individual may feel they are overextended and that a job search will be long and complicated. Conversely, your concern for a low-income employee being laid off may be unfounded if they have stashed a nest egg in anticipation of the cut.

Your best salesperson may balk at taking on new, high-potential account because they have an irrational feeling that they don't dress well enough.

If you try and bulldoze this resistance, you will fail. [A] The employee whose desk you had to move will develop production problems. [B] The top worker who keeps declining the promotion may quit rather than have to continue making up excuses for turning you down. [C] And the top salesperson's sales may drop to the point that you stop considering them for the new account. [D]

The word “perceive” in paragraph 3 is closest in meaning to _____.

Read the following passage about the benefits and challenges of remote work and mark the letter A, B, C, or D on your answer sheet to indicate the best answer to each of the following questions from 31 to 40.

[I] The rise of remote work has transformed the modern workplace, offering flexibility and a better work-life balance for employees around the world (Bloom et al., 2015). [II] This trend, accelerated by technological advancements and the COVID-19 pandemic, allows employees to work from home or any location with internet access (Gajendran & Harrison, 2007). [III] While remote work provides numerous benefits, it also presents challenges that organizations and employees must address to remain productive and engaged. [IV]

One of the main benefits of remote work is increased flexibility. Employees can manage their time more effectively, which often leads to higher job satisfaction and reduced stress. Furthermore, remote work eliminates the need for daily commutes, saving time and reducing transportation expenses. Many employees report feeling more empowered to control their schedules, allowing them to better balance personal and professional responsibilities.

However, remote work also comes with significant challenges. Isolation is a common issue, as employees miss out on face-to-face interactions and team bonding, which are important for mental well-being and collaboration. Studies have shown that prolonged isolation can lead to feelings of loneliness, reducing job satisfaction and affecting mental health (Ozcelik & Barsade, 2018). Additionally, remote workers may struggle to maintain boundaries between work and personal life, leading to overwork and burnout.

To make remote work successful, companies need to implement strategies that support employee well-being and productivity. Providing tools for virtual collaboration, setting clear work-life boundaries, and encouraging regular team check-ins can help mitigate the challenges of remote work. By balancing flexibility with structured support, organizations can create a sustainable remote work environment that benefits both employers and employees (Larson & DeChurch, 2020).

Which of the following best paraphrases the underlined sentence in paragraph 4?

Complete each sentence using the correct form of the word in brackets.

To convey a strong message, speakers often ______ _______ key points. (EMPHASIS)

Read the following passage about career paths and mark the letter A, B, C, or D on your answer sheet to indicate the best answer to each of the following questions from 23 to 30.

Choosing a career path is a significant decision that can impact an individual's life in various ways. Many factors influence this decision, including personal interests, skills, and market demand. It's essential to find a career that aligns with one's passions and strengths to ensure long-term satisfaction and success.

One popular career path is in the field of technology. With the rapid advancement of technology, there is a growing demand for professionals with expertise in areas such as software development, cybersecurity, and data analysis. These careers not only offer high salaries but also opportunities for continuous learning and growth.

Another promising field is healthcare. Careers in healthcare, such as nursing, medical research, and healthcare administration, provide a chance to make a meaningful impact on people's lives. The healthcare industry is also known for its job stability and growth potential.

Education is another vital sector that offers rewarding career paths. Teachers, school administrators, and education consultants play a crucial role in shaping the future by educating the next generation. Despite the challenges, careers in education are fulfilling and offer opportunities for professional development.

Entrepreneurship is an alternative career path that attracts many individuals. Starting a business involves risks but also offers the potential for significant rewards. Entrepreneurs have the freedom to innovate and create solutions that can benefit society.

In which paragraph does the writer explore the role of educators?