Mark the letter A, B, C or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange or text in each of the following questions from 13 to 17.
a. Over the past three years, I have been working as a customer service specialist, focusing on building strong relationships with clients.
b. Handling complaints and providing solutions has sharpened my problem-solving skills and taught me how to stay calm under pressure.
c. My ability to communicate effectively with people from diverse backgrounds has been key to my success in this role.
d. Although the job can be demanding at times, I find it rewarding to help customers and contribute to the company’s reputation.
e. Overall, I am grateful for the opportunities this position has given me to grow professionally and personally.