Question 19 - 21 refer to following conversation:

W-Am: Thanks for this follow-up visit, Mr. Kessler. Your team did a nice job installing the parking area for my office building. It's smooth and even. However, as you can see, behind the building, the work was never finished. Only a few of the white stripes that mark the individual parking spots have been painted.

M-Cn: Hmm... Yes, I see. My team was supposed to paint that final section on Tuesday, but all the rain last week put us behind schedule.

W-Am: I hope you'll be able to take care of this soon.

M-Cn: Sure, that won't be a problem. I'll put you on the schedule right away, and we'll come by first thing tomorrow and get this all done for you.

19. What problem does the woman mention?

W-Br: Hi, Mr. Lin, I'm calling from Central Dentistry. You have an appointment with Dr. Sumner on June eighth at two P.M. 361 was wondering if we'd be able to move your appointment to three o'clock.

M-Cn: Well, I have a sales call scheduled that morning, but I think three o'clock would be all right.

W-Br: Wonderful, we really appreciate it. Most of our staff will be attending a dental workshop earlier in the day, and they are concerned about getting back in time.

M-Cn: No problem at all. I'll mark down that change in my calendar right now.

W-Am: Hi, Dorota. Markus and I wanted to stop by to welcome you to Emmerson BioTech. We interviewed a lot of chemistry majors for this summer internship, and you were our top pick.

M-Au: And while we're here, I can show you how to fill out the time sheets that you'll have to turn in to Payroll at the end of every week. Do you have time to go over that now?

W-Br: Well, I'm supposed to go to the main laboratory in a few minutes for an overview of the experiments that I'll be working on this summer.

W-Am: Oh, sorry. We should have mentioned this sooner. The lab is closed for cleaning today, so your lab orientation has been postponed until tomorrow.

W-Br: Hi, Bob, I received your e-mail about the software training at two P.M. this Friday. But I have to meet with the marketing director of J. Alderman and Sons at that time.

M-Au: Oh, I'm sorry; I completely forgot that you had a client meeting. How long do you think it'll take?

W-Br: Probably thirty to forty-five minutes. I have to review a contract with him. Is there any way that you could start the training later in the day?

M-Au: Unfortunately, the rest of the team isn't free after three P.M ., but if it's OK with you, I can just e-mail you the training documents to look over on your own. Contact me next week if you have any questions.