Look at the graphic. Which category will be discussed in the next staff meeting? 

W-Br: Hi, Bob, I received your e-mail about the software training at two P.M. this Friday. But I have to meet with the marketing director of J. Alderman and Sons at that time.

M-Au: Oh, I'm sorry; I completely forgot that you had a client meeting. How long do you think it'll take?

W-Br: Probably thirty to forty-five minutes. I have to review a contract with him. Is there any way that you could start the training later in the day?

M-Au: Unfortunately, the rest of the team isn't free after three P.M ., but if it's OK with you, I can just e-mail you the training documents to look over on your own. Contact me next week if you have any questions.

W-Br: OK, Mr. Patel. Did the doctor want you to make another appointment?

M-Cn: Yes, but I'll have to check my work calendar.

W-Br: You can now make appointments on our Web site if you have an account. Just log on and view available times online.

M-Cn: Great. How do I sign up for an account?

W-Br: Colin handles all registrations. Colin, can you help Mr. Patel set up a patient account on our Web site?

M-Au: Certainly. If you have a smartphone, we can do it now. Or 431 can give you a handout with instructions to set up your account later.

M-Cn: I'll set it up later.

M-Au: OK. Here's the handout. Please call with any questions.

M-Au: I think the restaurant's going to get some nice publicity by being in the community festival this weekend. It'll be a great way to get customers interested in our food.

W-Am: It's definitely good advertising. Aren't you working the first day of the festival?

M-Au: Yeah-but if the event gets rained out and is held at a later date, I won't be able to work it because I'll be on holiday. Luckily, the weather this weekend should be warm and sunny, so I plan to be at the festival's opening day. How about you?

W-Am: I'm not scheduled to work for the restaurant, but I'll be there helping a friend. She has a small jewelry shop and needs a hand with her booth.