Question 4 - 6 refer to following conversation:

W-Br: Hi, Mr. Lin, I'm calling from Central Dentistry. You have an appointment with Dr. Sumner on June eighth at two P.M. 361 was wondering if we'd be able to move your appointment to three o'clock.

M-Cn: Well, I have a sales call scheduled that morning, but I think three o'clock would be all right.

W-Br: Wonderful, we really appreciate it. Most of our staff will be attending a dental workshop earlier in the day, and they are concerned about getting back in time.

M-Cn: No problem at all. I'll mark down that change in my calendar right now.

4. What most likely is the woman's job?

W-Am: Hi, Dorota. Markus and I wanted to stop by to welcome you to Emmerson BioTech. We interviewed a lot of chemistry majors for this summer internship, and you were our top pick.

M-Au: And while we're here, I can show you how to fill out the time sheets that you'll have to turn in to Payroll at the end of every week. Do you have time to go over that now?

W-Br: Well, I'm supposed to go to the main laboratory in a few minutes for an overview of the experiments that I'll be working on this summer.

W-Am: Oh, sorry. We should have mentioned this sooner. The lab is closed for cleaning today, so your lab orientation has been postponed until tomorrow.

W-Br: Hi, Bob, I received your e-mail about the software training at two P.M. this Friday. But I have to meet with the marketing director of J. Alderman and Sons at that time.

M-Au: Oh, I'm sorry; I completely forgot that you had a client meeting. How long do you think it'll take?

W-Br: Probably thirty to forty-five minutes. I have to review a contract with him. Is there any way that you could start the training later in the day?

M-Au: Unfortunately, the rest of the team isn't free after three P.M ., but if it's OK with you, I can just e-mail you the training documents to look over on your own. Contact me next week if you have any questions.

W-Br: OK, Mr. Patel. Did the doctor want you to make another appointment?

M-Cn: Yes, but I'll have to check my work calendar.

W-Br: You can now make appointments on our Web site if you have an account. Just log on and view available times online.

M-Cn: Great. How do I sign up for an account?

W-Br: Colin handles all registrations. Colin, can you help Mr. Patel set up a patient account on our Web site?

M-Au: Certainly. If you have a smartphone, we can do it now. Or 431 can give you a handout with instructions to set up your account later.

M-Cn: I'll set it up later.

M-Au: OK. Here's the handout. Please call with any questions.