Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks 

Problems with colleagues at work are common and can make the environment difficult. One issue is poor communication, (14) ________, which can lead to mistakes. Having poor communication can lead to confusion and mistakes, which affect the team’s progress. Another problem is differing work styles. (15) ________.

Another issue is when colleagues are not respectful of each other’s time and responsibilities. In some cases, tasks are not completed on time, and others have to pick up the slack. Work can be delayed when deadlines (16) ________. 

 

Mark the letter A, B, C, or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange or text in each of the following questions from 13 to 17

a. I ensure that all my duties are completed before my last day of work.

b. Please accept this letter as my formal resignation from my position as the President.

c. Please let me know if there is anything else I can do to assist with the transition.

d. Thank you for the chance to be here and I am grateful for the experience and knowledge gained during my time.

e. Dear Mr Trump,

f. My last day of work will be Jan 19, 2025.

Sincerely,

Mr Biden

Read the following advertisment and mark the letter A, B, C and D on your answer sheer to indeicate the option that best fit each of the numbered blanks from 1 to 6.

INSURANCE TELESALES

Do you (1) _______ previous sales experience? Are you (2) _______ from January 6th until the end of March? We are currently looking for someone to deal (3)_______  insurance renewals sales. The role will involve (4)_______ existing customers and asking them if they intend to (5) _______, and if necessary, discuss how we can keep them as a customer. The role is a 3-month fixed term contract. The hours of work will be 8.45am until 5pm Monday to Friday. We are looking for a hard worker (6)_______computer and has a good telephone manner.

Read the following advertisement and mark the letter A, B, C, or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 1 to 6.

WELCOME AND ORIENTATION AT LANGLEY COLLEGE

Welcome to Langley College! Classes start next Monday, but you ___(1)___ visit the college from now.

We have a modern sports centre ___(2)___ for £79/year or £6.70/visit. Our café ___(3)___ from 8 AM to 9 PM on weekdays, ___(4)___ convenient for you to relax before or after classes.

Meet your teachers from 8 AM to 12 AM tomorrow ___(5)___ course information.

Remember to bring a photo for your student ID card on Monday. ID cards will be ready for ___(6)___ next Friday.

Contact Mrs. Myatt, the receptionist, at 990-365-4127.

Enjoy your time at Langley College!

Read the following passage about the benefits and challenges of remote work and mark the letter A, B, C, or D on your answer sheet to indicate the best answer to each of the following questions from 31 to 40.

[I] The rise of remote work has transformed the modern workplace, offering flexibility and a better work-life balance for employees around the world (Bloom et al., 2015). [II] This trend, accelerated by technological advancements and the COVID-19 pandemic, allows employees to work from home or any location with internet access (Gajendran & Harrison, 2007). [III] While remote work provides numerous benefits, it also presents challenges that organizations and employees must address to remain productive and engaged. [IV]

One of the main benefits of remote work is increased flexibility. Employees can manage their time more effectively, which often leads to higher job satisfaction and reduced stress. Furthermore, remote work eliminates the need for daily commutes, saving time and reducing transportation expenses. Many employees report feeling more empowered to control their schedules, allowing them to better balance personal and professional responsibilities.

However, remote work also comes with significant challenges. Isolation is a common issue, as employees miss out on face-to-face interactions and team bonding, which are important for mental well-being and collaboration. Studies have shown that prolonged isolation can lead to feelings of loneliness, reducing job satisfaction and affecting mental health (Ozcelik & Barsade, 2018). Additionally, remote workers may struggle to maintain boundaries between work and personal life, leading to overwork and burnout.

To make remote work successful, companies need to implement strategies that support employee well-being and productivity. Providing tools for virtual collaboration, setting clear work-life boundaries, and encouraging regular team check-ins can help mitigate the challenges of remote work. By balancing flexibility with structured support, organizations can create a sustainable remote work environment that benefits both employers and employees (Larson & DeChurch, 2020).

Which of the following best paraphrases the underlined sentence in paragraph 4?

Read the following passage about the benefits and challenges of remote work and mark the letter A, B, C, or D on your answer sheet to indicate the best answer to each of the following questions from 31 to 40.

[I] The rise of remote work has transformed the modern workplace, offering flexibility and a better work-life balance for employees around the world (Bloom et al., 2015). [II] This trend, accelerated by technological advancements and the COVID-19 pandemic, allows employees to work from home or any location with internet access (Gajendran & Harrison, 2007). [III] While remote work provides numerous benefits, it also presents challenges that organizations and employees must address to remain productive and engaged. [IV]

One of the main benefits of remote work is increased flexibility. Employees can manage their time more effectively, which often leads to higher job satisfaction and reduced stress. Furthermore, remote work eliminates the need for daily commutes, saving time and reducing transportation expenses. Many employees report feeling more empowered to control their schedules, allowing them to better balance personal and professional responsibilities.

However, remote work also comes with significant challenges. Isolation is a common issue, as employees miss out on face-to-face interactions and team bonding, which are important for mental well-being and collaboration. Studies have shown that prolonged isolation can lead to feelings of loneliness, reducing job satisfaction and affecting mental health (Ozcelik & Barsade, 2018). Additionally, remote workers may struggle to maintain boundaries between work and personal life, leading to overwork and burnout.

To make remote work successful, companies need to implement strategies that support employee well-being and productivity. Providing tools for virtual collaboration, setting clear work-life boundaries, and encouraging regular team check-ins can help mitigate the challenges of remote work. By balancing flexibility with structured support, organizations can create a sustainable remote work environment that benefits both employers and employees (Larson & DeChurch, 2020).

Where in paragraph I does the following sentence best fit?

Remote work has become more popular due to advancements in digital communication tools.

Read the following passage about endangered languages and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questionsfrom 23 to 30. 

The job market is evolving rapidly, and while technical expertise remains important, soft skills are increasingly becoming key factors in hiring decisions. Employers often look for candidates with communication, teamwork, and problem-solving abilities. These skills not only improve workplace efficiency but also foster better relationships among colleagues. According to a 2022 LinkedIn survey, 92% of recruiters stated that soft skills are as important as, if not more important than, technical skills.

Effective communication is one of the most sought after soft skills. Being able to convey ideas clearly and listen actively contributes to a collaborative work environment. For example, employees who can explain their thoughts effectively during meetings or through written reports tend to drive projects forward successfully. Moreover, good communication prevents misunderstandings, saving time and resources.

Teamwork is another essential skill that employers highly value. In today’s interconnected workspaces, many tasks require collaboration. Successful teams often consist of individuals who can share responsibilities, offer constructive feedback, and adapt to group dynamics. For instance, a software development team needs programmers, designers, and testers to work seamlessly together to deliver a product efficiently.

Problem-solving, meanwhile, allows employees to navigate challenges effectively. This skill involves analyzing a situation, identifying potential solutions, and implementing the best one. Employers appreciate candidates who demonstrate initiative and creativity in resolving issues. For example, when a supply chain disruption occurs, a proactive approach can minimize delays and maintain customer satisfaction.

Which of the following is TRUE according to the passage?

Read the following passage about endangered languages and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions from 23 to 30.

UNEMPLOYMENT IN VIETNAM

    Unemployment is a growing concern in Vietnam, particularly among young graduates. The rapid expansion of the labor market has not kept pace with the increasing number of students completing higher education. According to recent statistics, the youth unemployment rate is nearly 20%, which poses challenges for the economy and society. Many young people struggle to find jobs that match their skills and qualifications.

    Additionally, the COVID-19 pandemic has exacerbated the situation, leading to layoffs and reduced hiring across various sectors. Industries such as tourism and hospitality have been hit hard, with many businesses closing or operating at limited capacity. This has resulted in a significant loss of jobs, especially for those in the informal sector.

    To combat unemployment, the Vietnamese government is implementing various initiatives. These include vocational training programs aimed at equipping young people with practical skills that are in demand in the labor market. Furthermore, the government is encouraging entrepreneurship by providing financial support and resources for start-ups.

    Technology is vital in tackling unemployment issues. Online job portals and social media platforms have become valuable tools for job seekers, allowing them to connect with potential employers more easily. Additionally, remote work opportunities have expanded, enabling individuals to access jobs beyond their local area.

    Despite the challenges, there is hope for the future. As the economy recovers and diversifies, new job opportunities are expected to arise. Continuous investment in education and skill development will be key to reducing unemployment rates in the long term. 

The word "valuable" in paragraph 4 could be best replaced by

Read the following advertisment and mark the letter A, B, C and D on your answer sheer to indeicate the option that best fit each of the numbered blanks from 1 to 6.

INSURANCE TELESALES

Do you (1) _______ previous sales experience? Are you (2) _______ from January 6th until the end of March? We are currently looking for someone to deal (3)_______  insurance renewals sales. The role will involve (4)_______ existing customers and asking them if they intend to (5) _______, and if necessary, discuss how we can keep them as a customer. The role is a 3-month fixed term contract. The hours of work will be 8.45am until 5pm Monday to Friday. We are looking for a hard worker (6)_______computer and has a good telephone manner.

Read the following promotion announcement and mark the letter A, B, C, or D on your answer sheet to indicate the correct option that bestfits each of the numbered blanks from 7 to 12

ANNOUNCEMENT: PROMOTION OF JOHN PATTINSON TO MANAGER

To all staff members,

We are pleased (7) _________ John Pattinson’s promotion from the post of Junior Manager to Manager who came to us from GNDU, Amritsar and(28)_________ part of our organisation for the past 7 years. Over these 7 years, he has held many (9)________ and worked honestly with complete dedication.

With his good experience with us, we are sure he will show up a splendid (10)________. In a manager position, John will head many departments and responsible (11)______ conducting different HR roles.

The company has thought to (12)___________him through  a success party and wish him a great future for his success. So, do join us for this party.

Sincerely,

Your Name

Read the following passage about the benefits and challenges of remote work and mark the letter A, B, C, or D on your answer sheet to indicate the best answer to each of the following questions from 31 to 40.

[I] The rise of remote work has transformed the modern workplace, offering flexibility and a better work-life balance for employees around the world (Bloom et al., 2015). [II] This trend, accelerated by technological advancements and the COVID-19 pandemic, allows employees to work from home or any location with internet access (Gajendran & Harrison, 2007). [III] While remote work provides numerous benefits, it also presents challenges that organizations and employees must address to remain productive and engaged. [IV]

One of the main benefits of remote work is increased flexibility. Employees can manage their time more effectively, which often leads to higher job satisfaction and reduced stress. Furthermore, remote work eliminates the need for daily commutes, saving time and reducing transportation expenses. Many employees report feeling more empowered to control their schedules, allowing them to better balance personal and professional responsibilities.

However, remote work also comes with significant challenges. Isolation is a common issue, as employees miss out on face-to-face interactions and team bonding, which are important for mental well-being and collaboration. Studies have shown that prolonged isolation can lead to feelings of loneliness, reducing job satisfaction and affecting mental health (Ozcelik & Barsade, 2018). Additionally, remote workers may struggle to maintain boundaries between work and personal life, leading to overwork and burnout.

To make remote work successful, companies need to implement strategies that support employee well-being and productivity. Providing tools for virtual collaboration, setting clear work-life boundaries, and encouraging regular team check-ins can help mitigate the challenges of remote work. By balancing flexibility with structured support, organizations can create a sustainable remote work environment that benefits both employers and employees (Larson & DeChurch, 2020).

Which of the following best summarizes paragraph 3?

Read the following passage about managing change and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions from 31 to 40. 

Managing change means managing people's fear. Change is natural and good, but people's reaction to change is unpredictable and can be irrational. It can be managed if done right.

Nothing is as upsetting to your people as change. Nothing has greater potential to cause failures, loss of production, or falling quality of work. Yet nothing is as important to the survival of your organization as change. History is full of examples of organizations that failed to change and are now extinct. The secret to successfully managing change, from the perspective of the employees, is definition and understanding.

Resistance to change comes from a fear of the unknown or an expectation of loss. The front end of an individual's resistance to change is how they perceive the change. The back end is how well they are equipped to deal with the change they expect.

An individual's degree of resistance to change is determined by whether they perceive the change as good or bad, and how severe they expect the impact of the change to be on them. Their ultimate acceptance of the change is a function of how much resistance the person has and the quality of their coping skills and their support system.

If you move an employee's desk six inches, they may not notice or care. Yet if the reason you moved it those six inches was to fit in another worker in an adjacent desk, there may be high resistance to the change. It depends on whether the original employee feels the hiring of an additional employee is a threat to his job or perceives the hiring as bringing in some needed assistance.

A promotion is usually considered a good change. However, an employee who doubts their ability to handle the new job may strongly resist the promotion. They will give you all kinds of reasons for not wanting the promotion, just not the real one.

You might expect a higher-level employee to be less concerned about being laid off because they have savings and investments to support them during a job search. However, the individual may feel they are overextended and that a job search will be long and complicated. Conversely, your concern for a low-income employee being laid off may be unfounded if they have stashed a nest egg in anticipation of the cut.

Your best salesperson may balk at taking on new, high-potential account because they have an irrational feeling that they don't dress well enough.

If you try and bulldoze this resistance, you will fail. [A] The employee whose desk you had to move will develop production problems. [B] The top worker who keeps declining the promotion may quit rather than have to continue making up excuses for turning you down. [C] And the top salesperson's sales may drop to the point that you stop considering them for the new account. [D]

Which of the following best expresses the essential information in the underlined sentence in paragraph 4?

Read the following passage about the benefits and challenges of remote work and mark the letter A, B, C, or D on your answer sheet to indicate the best answer to each of the following questions from 31 to 40.

[I] The rise of remote work has transformed the modern workplace, offering flexibility and a better work-life balance for employees around the world (Bloom et al., 2015). [II] This trend, accelerated by technological advancements and the COVID-19 pandemic, allows employees to work from home or any location with internet access (Gajendran & Harrison, 2007). [III] While remote work provides numerous benefits, it also presents challenges that organizations and employees must address to remain productive and engaged. [IV]

One of the main benefits of remote work is increased flexibility. Employees can manage their time more effectively, which often leads to higher job satisfaction and reduced stress. Furthermore, remote work eliminates the need for daily commutes, saving time and reducing transportation expenses. Many employees report feeling more empowered to control their schedules, allowing them to better balance personal and professional responsibilities.

However, remote work also comes with significant challenges. Isolation is a common issue, as employees miss out on face-to-face interactions and team bonding, which are important for mental well-being and collaboration. Studies have shown that prolonged isolation can lead to feelings of loneliness, reducing job satisfaction and affecting mental health (Ozcelik & Barsade, 2018). Additionally, remote workers may struggle to maintain boundaries between work and personal life, leading to overwork and burnout.

To make remote work successful, companies need to implement strategies that support employee well-being and productivity. Providing tools for virtual collaboration, setting clear work-life boundaries, and encouraging regular team check-ins can help mitigate the challenges of remote work. By balancing flexibility with structured support, organizations can create a sustainable remote work environment that benefits both employers and employees (Larson & DeChurch, 2020).

The word "their" in paragraph 2 refers to ____.

Read the following promotion announcement and mark the letter A, B, C, or D on your answer sheet to indicate the correct option that bestfits each of the numbered blanks from 7 to 12

ANNOUNCEMENT: PROMOTION OF JOHN PATTINSON TO MANAGER

To all staff members,

We are pleased (7) _________ John Pattinson’s promotion from the post of Junior Manager to Manager who came to us from GNDU, Amritsar and(28)_________ part of our organisation for the past 7 years. Over these 7 years, he has held many (9)________ and worked honestly with complete dedication.

With his good experience with us, we are sure he will show up a splendid (10)________. In a manager position, John will head many departments and responsible (11)______ conducting different HR roles.

The company has thought to (12)___________him through  a success party and wish him a great future for his success. So, do join us for this party.

Sincerely,

Your Name

Read the following leaflet and mark the letter A, B, Cor D on your answer sheet to indicate the option that best fits each of the numbered blanks from 7 to 12.

School Career Orientation: Discover Your Future!

Join us for an exciting School Career Orientation designed to help you explore various career ___(7)___! Whether you’re just starting to think about your future or ready to make decisions, this event has something for everyone.

What to Expect:

• ___(8)___ Activities: ___(9)___ interactive workshops where you can experience different professions firsthand.

• Meet Professionals: Connect with industry experts who can share insights and answer your questions.

• Explore Options: Learn about various career paths and find out how to pursue ___(10)___ field of interest.

Don’t miss this opportunity to gain valuable knowledge ___(11)___ your future success. With a ___(12)___ simple steps, you can take charge of your career journey!

Read the following advertisement and mark the letter A, B, C and D on your answer sheet to indicate the option that best fit each of the numbered blanks from 7 to 12

ASSISTANT MANAGER AT CAFÉ NEEDED

We are a busy café (7) ______in the West Village. This role is to help lead a great team at a popular spot in a lively neighborhood. Looking (8) ______someone with experience managing a coffee shop or cafe to help the owner keep the cafe running smoothly at a high standard and to maintain a (9) ______for our staff.

This is for someone ideally with coffee shop and Hospitality experience. The right (10) ______would be someone with out-of-the-box thinking who can help bring about improvements where needed and motivate and inspire (11) ______through great leadership.

These are the main responsibilities of the team you will lead. (12) ______, you would have to have good knowledge and skill with all.

Read the following passage about endangered languages and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions from 23 to 30.

UNEMPLOYMENT IN VIETNAM

    Unemployment is a growing concern in Vietnam, particularly among young graduates. The rapid expansion of the labor market has not kept pace with the increasing number of students completing higher education. According to recent statistics, the youth unemployment rate is nearly 20%, which poses challenges for the economy and society. Many young people struggle to find jobs that match their skills and qualifications.

    Additionally, the COVID-19 pandemic has exacerbated the situation, leading to layoffs and reduced hiring across various sectors. Industries such as tourism and hospitality have been hit hard, with many businesses closing or operating at limited capacity. This has resulted in a significant loss of jobs, especially for those in the informal sector.

    To combat unemployment, the Vietnamese government is implementing various initiatives. These include vocational training programs aimed at equipping young people with practical skills that are in demand in the labor market. Furthermore, the government is encouraging entrepreneurship by providing financial support and resources for start-ups.

    Technology is vital in tackling unemployment issues. Online job portals and social media platforms have become valuable tools for job seekers, allowing them to connect with potential employers more easily. Additionally, remote work opportunities have expanded, enabling individuals to access jobs beyond their local area.

    Despite the challenges, there is hope for the future. As the economy recovers and diversifies, new job opportunities are expected to arise. Continuous investment in education and skill development will be key to reducing unemployment rates in the long term. 

The word “their” in paragraph 1 refers to______

Mark the letter A, B, C or D on your answer sheet to indicate the best arrangement of utterances or sentences to make a meaningful exchange or text in each of the following questions from 13 to 17.

Question 16: 

a. While deadlines and flexibility are essential aspects of this job, the occasional office meeting for project updates, for instance, is a small trade-off.

b. Working remotely from home fuels my creativity and allows for a more productive environment.

c. Indeed, for the past year, I have thrived in this role at a local company, where I craft engaging online content and develop effective strategies.

d. My passion for both people and technology naturally led me to a fulfilling career in social media management.

e. In conclusion, I am incredibly happy with my current position and the opportunities it provides, as it perfectly combines my interests and skills.

(Adapted from Bright)

Read the following advertisement and mark the letter A, B, C and D on your answer sheer to indicate the option that best fit each of the numbered blanks from 1 to 6

LOOKING FOR ENGLISH SPEAKING NANNIES (PARIS)

Looking for a flexible and fun job (1) ______ you can speak English to children? Look no further!

Be My Nounou changes the game by promoting an innovative, fun and (2) ______ approach to

babysitting that benefits everyone; parents, children and nannies.

Your role as an English-speaking babysitter:

We are looking for creative and (3) ______ babysitters, with a strong sense of responsibility, ready to form lasting memories with children as well as to playfully teach them English in a fun and natural way.

Usual daily responsibilities include: school pick-up, preparing meals and snacks, (4) ______ the child's safety, playing and being imaginative when (5) ______ activities together.

Your Profile:

• Fluent in English, no need to speak French.

• Experience (6) ______ childcare, formal or informal (overall, a competent understanding of children's needs).

• Fun!

Key Skills: Creativity, curiosity, autonomy, patience, positive thinking, English-speaking.

Read the following passage about managing change and mark the letter A, B, C or D on your answer sheet to indicate the best answer to each of the following questions from 31 to 40. 

Managing change means managing people's fear. Change is natural and good, but people's reaction to change is unpredictable and can be irrational. It can be managed if done right.

Nothing is as upsetting to your people as change. Nothing has greater potential to cause failures, loss of production, or falling quality of work. Yet nothing is as important to the survival of your organization as change. History is full of examples of organizations that failed to change and are now extinct. The secret to successfully managing change, from the perspective of the employees, is definition and understanding.

Resistance to change comes from a fear of the unknown or an expectation of loss. The front end of an individual's resistance to change is how they perceive the change. The back end is how well they are equipped to deal with the change they expect.

An individual's degree of resistance to change is determined by whether they perceive the change as good or bad, and how severe they expect the impact of the change to be on them. Their ultimate acceptance of the change is a function of how much resistance the person has and the quality of their coping skills and their support system.

If you move an employee's desk six inches, they may not notice or care. Yet if the reason you moved it those six inches was to fit in another worker in an adjacent desk, there may be high resistance to the change. It depends on whether the original employee feels the hiring of an additional employee is a threat to his job or perceives the hiring as bringing in some needed assistance.

A promotion is usually considered a good change. However, an employee who doubts their ability to handle the new job may strongly resist the promotion. They will give you all kinds of reasons for not wanting the promotion, just not the real one.

You might expect a higher-level employee to be less concerned about being laid off because they have savings and investments to support them during a job search. However, the individual may feel they are overextended and that a job search will be long and complicated. Conversely, your concern for a low-income employee being laid off may be unfounded if they have stashed a nest egg in anticipation of the cut.

Your best salesperson may balk at taking on new, high-potential account because they have an irrational feeling that they don't dress well enough.

If you try and bulldoze this resistance, you will fail. [A] The employee whose desk you had to move will develop production problems. [B] The top worker who keeps declining the promotion may quit rather than have to continue making up excuses for turning you down. [C] And the top salesperson's sales may drop to the point that you stop considering them for the new account. [D]

Which of the following best serves as the title for the passage?