Read the following leaflet and mark the letter A, B, C or D on your answer sheet to indicate the option that best fits each of the numbered blanks from 7 to 12.
HOW THE GENERATION GAP PLAYS OUT IN THE WORKPLACE
As a recruiter, I am in constant communication with executive clients and HR colleagues. I regularly (7) ________ on candidates I’ve placed, to see how they are getting on in their new roles. Here are some of the important generational differences I see that can lead to potential (8) ________ if not properly understood:
· Communication styles
The young generation is more (9) ________, quick to offer constructive criticism, individualistic, with a more casual approach.
Gen X values hard work and long hours, a/k/a ‘The Grind’ – they are more skeptical, formal, and uncompromising.
· Leadership styles
The young generation is extremely open-minded. They resist micromanagement, and resent pressure. (10) ________ factor that sets them apart is their emphasis on work-life balance.
(11) ________, their Generation X supervisors, on the other hand, are intensely focused on the organizational processes that brought the company success; they tend to prioritize (12) ________ and the bottom line.
