Question 34 - 36 refer to following conversation:

M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them.

W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers.

M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve.

W-Br: True. But let's discuss the other low rating at our next staff meeting.

M-Au: You know, maybe we should bring in a consultant to give us advice on how to deal with this-we certainly don't want any more bad reviews.

34. What does the woman say she is worried about?

M-Cn: Good afternoon, Ms. Dembo. I have some concerns - can I show you the report on our pasta production this week?

W-Am: Sure. What's the problem exactly?

M-Cn: Well, according to page two of the report, the pasta-cutting machine in our production line was working at less than 50 percent capacity yesterday. We were not getting as much output as we usually
do.

W-Am: I see. Let's shut down that machine right away. And I'll have a technician look at the motor and blade immediately. We have to fill a large order of pasta this week-that machine must be working well
so that we can produce the order on time.

W-Br: Hello. I'm calling about my subscription to TV Trivia Magazine. I moved a few months ago, and I called to give you my new address at that time. But I've only received one issue since then. I'm wondering what the problem is. The name is Fernandez.

M-Au: OK, let me check... Oh yes, I see. Your subscription expired last month. Why don't you sign up for our online version of the magazine? We're running a promotional sale for 20 percent off digital subscriptions right now.

W-Br: Actually, I prefer to read the paper version. Can you provide the same discount for that? If you can, I'll renew right away.

M-Cn: We're getting close to the airport, so we'd better stop to put gas in the car. The rental company will charge us an extra fee for fuel if they have to do it.

W-Br: Good idea. We don't want to pay more than we have to.

M-Cn: OK, should I take this exit then?

W-Br: No, that's a rest area. Keep going, we want the next exit.

M-Cn: Oh good, and I hope they also sell food. Then we can pick up some snacks for the plane while we're there.