Question 13 - 15 refer to following conversation:

M-Au: Hey, Sunisa. We're about to leave to cater the event at Kimball Medical Foundation, but there aren't enough
cups. Do you know where I can find some?

W-Am: Oh no. I ordered some from our supplier two days ago, but they still haven't delivered them. This isn't the first time this has happened

M-Au: Well, we're supposed to start setting up our tables at Kimball Medical by nine-thirty, so what do you suggest? I don't have time to stop by a store on the way.

W-Am: OK, I can help out. I'll go buy more and bring them to you.

M-Au: Thanks. I'll text you when we get there, so you know where to find us

13. Where do the speakers most likely work?

M-Cn: Hi, Nadia. Our department manager mentioned you're training our new hires.

W-Am: Yeah, I still have a lot to do, and the training starts Monday. I've been so busy updating the training documents, I haven't had time to do anything else.

M-Cn: Well... I finished my project early... What do you need?

W-Am: Thank you so much. Could you check with the Security Office about the badges for the new employees? I sent them a request last week, but I haven't heard back yet.

M-Cn: No problem, I'll take care of that right away.

M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them.

W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers.

M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve.

W-Br: True. But let's discuss the other low rating at our next staff meeting.

M-Au: You know, maybe we should bring in a consultant to give us advice on how to deal with this-we certainly don't want any more bad reviews.

W-Br: Sam, Mr. Kim just called about his order. He wants us to double the number of uniforms we're making for his hotel staff.

M-Au: That's great news! Has the deadline changed also?

W-Br: Actually, he still wants the order to be finished by the first of May.

M-Au: Hmm... that's a problem. There's no way we can make so many uniforms that quickly.

W-Br: How about we hire some part-time tailors to help with this extra work?

M-Au: Good idea. Can you get a list of names for me?

M-Cn: Hello, Ma'am. Thanks for shopping at Fresh made Supermarket. Do you have one of our loyalty cards?

W-Am: Yes, but I forgot to bring it today.

M-Cn: Unfortunately, I can't look up your phone number because our computer system isn't working, so I can't give you a discount today.

W-Am: OK. I understand. Oh, and I took this bottle of soy sauce from the shelf, but I don't want to buy it now.

M-Cn: That's fine, I know where it belongs. Now, will you be paying with cash or credit?