Question 28 - 30 refer to following conversation:

M-Cn: Hi, Nadia. Our department manager mentioned you're training our new hires.

W-Am: Yeah, I still have a lot to do, and the training starts Monday. I've been so busy updating the training documents, I haven't had time to do anything else.

M-Cn: Well... I finished my project early... What do you need?

W-Am: Thank you so much. Could you check with the Security Office about the badges for the new employees? I sent them a request last week, but I haven't heard back yet.

M-Cn: No problem, I'll take care of that right away.

28. What is the woman preparing for?

M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them.

W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers.

M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve.

W-Br: True. But let's discuss the other low rating at our next staff meeting.

M-Au: You know, maybe we should bring in a consultant to give us advice on how to deal with this-we certainly don't want any more bad reviews.

W-Br: Sam, Mr. Kim just called about his order. He wants us to double the number of uniforms we're making for his hotel staff.

M-Au: That's great news! Has the deadline changed also?

W-Br: Actually, he still wants the order to be finished by the first of May.

M-Au: Hmm... that's a problem. There's no way we can make so many uniforms that quickly.

W-Br: How about we hire some part-time tailors to help with this extra work?

M-Au: Good idea. Can you get a list of names for me?

M-Cn: Hello, Ma'am. Thanks for shopping at Fresh made Supermarket. Do you have one of our loyalty cards?

W-Am: Yes, but I forgot to bring it today.

M-Cn: Unfortunately, I can't look up your phone number because our computer system isn't working, so I can't give you a discount today.

W-Am: OK. I understand. Oh, and I took this bottle of soy sauce from the shelf, but I don't want to buy it now.

M-Cn: That's fine, I know where it belongs. Now, will you be paying with cash or credit?

W-Br: Thank you for agreeing to meet me for this interview. The readers of Auto World Magazine are eager to hear about your company's plans for a new car manufacturing plant.

M-Au: Yes, we'll be opening a facility in Indonesia soon. We currently have two plants in this country, so we're looking forward to expanding our production capabilities overseas.

W-Br: I see. And when will the first cars be built in that factory?

M-Au: That's a good question. Right now we're planning on December.